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Joe Genovese
Information Security Specialist at NAVSEA
Mount Ephraim, NJ, United States
Details
Experience:
2012 : Present
NAVSEA
Information Security Specialist
2011 : 2012
General Dynamics Information Technology
Network Administrator
Supervise and train Help Desk Associate and Desktop Technicians
Responsible for off hours application problems caused by server and interface issues
Manage schedule to ensure 24 hour help desk coverage
Provide 3rd level support to 4500 users in an XP/2000 environment
Analyze client requests by diagnosing, then researching the best solutions for overall satisfaction
Exceptional customer service skills have earned me recognition not only in my department, but throughout the organization
Complete multi-faceted projects, which consist of contacting and working with various areas, inside and outside the information technology department
Organize and prioritize requests to maximize output
Selected as infrastructure project engineer and manager of designated outside vendors
Perform all functions of the desktop support role including :
Imaging, installing software and hardware
Configure peripherals for special usage
Add and delete user and computer accounts from Active Directory
Troubleshoot Lexmark and HP printing issues while performing onsite repairs
Work with Microsoft Outlook and the compatibility with Blackberry's and Treo's
Setup up projectors and laptops for high level presentations
Analyze performance of applications that are local and web based
Work with Networking to solve various wireless issues
Utilize remote desktop and VNC for a multitude of tasks
2009 : 2011
Cooper University Hospital
Applications Analyst
Evaluated customers' financial situation by taking an in-depth look at their current position
Marketed and developed new clients through phone and mail solicitation
Trained colleagues with usage of computer applications including proprietary software
Troubleshot employees PC issues due to configuration and new program rollout
2006 : 2007
Beneficial/HSBC Group
Account Executive
Maintained an enthusiastic personality by gaining rapport with business owners
Introduced new product launchings, promotions and utilized comprehensive product knowledge
Aided business owner in expanding and stream-lining their overall business through consultation
Provided technical support over the phone for multiple locations
Troubleshot functionality of proprietary and Microsoft software
2005 : 2006
The Bank of New York
Business Banker
NAVSEA
Information Security Specialist
2011 : 2012
General Dynamics Information Technology
Network Administrator
Supervise and train Help Desk Associate and Desktop Technicians
Responsible for off hours application problems caused by server and interface issues
Manage schedule to ensure 24 hour help desk coverage
Provide 3rd level support to 4500 users in an XP/2000 environment
Analyze client requests by diagnosing, then researching the best solutions for overall satisfaction
Exceptional customer service skills have earned me recognition not only in my department, but throughout the organization
Complete multi-faceted projects, which consist of contacting and working with various areas, inside and outside the information technology department
Organize and prioritize requests to maximize output
Selected as infrastructure project engineer and manager of designated outside vendors
Perform all functions of the desktop support role including :
Imaging, installing software and hardware
Configure peripherals for special usage
Add and delete user and computer accounts from Active Directory
Troubleshoot Lexmark and HP printing issues while performing onsite repairs
Work with Microsoft Outlook and the compatibility with Blackberry's and Treo's
Setup up projectors and laptops for high level presentations
Analyze performance of applications that are local and web based
Work with Networking to solve various wireless issues
Utilize remote desktop and VNC for a multitude of tasks
2009 : 2011
Cooper University Hospital
Applications Analyst
Evaluated customers' financial situation by taking an in-depth look at their current position
Marketed and developed new clients through phone and mail solicitation
Trained colleagues with usage of computer applications including proprietary software
Troubleshot employees PC issues due to configuration and new program rollout
2006 : 2007
Beneficial/HSBC Group
Account Executive
Maintained an enthusiastic personality by gaining rapport with business owners
Introduced new product launchings, promotions and utilized comprehensive product knowledge
Aided business owner in expanding and stream-lining their overall business through consultation
Provided technical support over the phone for multiple locations
Troubleshot functionality of proprietary and Microsoft software
2005 : 2006
The Bank of New York
Business Banker
Company:
NAVSEA
About
6 years in the IT industry with 6 years of professional business experience. Currently have my MCSE 2003:security and Security+.
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