Education:
University of Phoenix: Management Information Systems
Experience:
INFORMATION SECURITY OFFICER | Queen Anne’s County Government | 04/2024 – Present
Currently serve as a member of the leadership team within the County Technology Department responsible for leading strategic security planning, developing and implementing security strategies and plans, overseeing enforcement of security policies, and assessing security risks associated with county practices.
Select Accomplishments:
– Established formal Cybersecurity Program to include five-year roadmap
– Successfully certified county with Maryland's State minimum cybersecurity requirements
– Developed county-wide Incident Response Plan and Risk Control Matrix
DIRECTOR – CORPORATE PLATFORMS | AVEVA Software, LLC (formerly OSIsoft) | 10/2021 – 07/2023
Senior leader responsible for the technical Service Delivery and Service Support functions of AVEVA’s corporate systems to include Legal, Finance, HR, Facilities, and Engineering. Additionally, responsible for all Corporate & Customer systems integrations (Mulesoft & Dell Boomi).
Select Accomplishments:
– Program Director for the OSIsoft side of the AVEVA/OSIsoft acquisition for all technology integration efforts
– Launched new Legal Trade Compliance (e2open) and Legal Compliance Diligent platforms with integrations to corporate ERP and CRM platforms resulting in a 50% decrease in spend and an exponential increase in productivity
– Developed AVEVA’s Mulesoft Center for Enablement (C4E) resulting in building an internal core competency and a reduction in contractor spend of over $1M annually
DIRECTOR – GOVERNANCE, RISK & COMPLIANCE | OSIsoft Software, LLC | 07/2018 – 10/2021
Senior leader responsible for leading the development, implementation and evaluation of OSIsoft's IT governance and risk management programs to maintain customer trust and enable security and compliance by design.
Select Accomplishments:
– Performed ISO27001 assessment and established formal corporate IT Governance Risk & Compliance (GRC) function and initial Risk Control Matrix (RCM)
– Prepared and certified company for GDPR
MANAGING PARTNER | Pragmatic Consulting, LLC | 12/2015 – 07/2018
Provided leadership in the implementation of IT systems, infrastructure, and organizational practices to increase efficiencies for client growth. Collaborated with IT executive management in defining digital business transformational programs and roadmaps.
Select Accomplishments:
– Lead business requirements for the migration of MS Dynamics to Salesforce Sales and Service Cloud
– Lead business requirements for new Workday implementation
DIRECTOR – GLOBAL TECHNICAL SUPPORT | LanguageLine Solutions | 05/2015 – 12/2015
Senior leader responsible for the technical Service Delivery and Service Support functions of language communications solutions supporting 25,000 global customers across healthcare, financial, commercial and mission critical public utility sectors via next generation Cloud-enabled technology platforms supporting voice, video, mobile and text interpreter/translation services.
Select Accomplishments:
– Launched new LLS Olympus interpreter cloud platform & data enabled over 2500 work @ home interpreters
– Redesigned (Virtualized) entire LLS Infrastructure & Operations architecture for global launch of Olympus platform.
DIRECTOR – IT PROCESS GOVERNANCE | VMware | 10/2005 – 04/2015
Established and managed corporate enterprise Governance, Risk & Compliance function to include formal SOX Compliance & Audit Program. Directed most IT Service Management processes, e.g. Incident, Problem & Change Management, Availability & Capacity Management, and Release, & Deployment Management.
Select Accomplishments:
– Established VMware's IT SOX program for preparation of Initial Public Offering.
– Developed corporate Business Continuity, Disaster Recovery, and Security policies and standards
– Executed VMware’s ServiceNow enterprise ITSM automation tool; applied formal SOP 98-1 processes for IT PMO & Finance for capitalization of expended labor on larger programs maximizing OpEx spending.
– Created formal IT Service Management Office; successfully designed and implemented Incident, Problem, Change, Release & Deployment Management processes with clear six-quarter road-map with tangible milestones.
MANAGING PARTNER | JCD Consulting, LLC
Provided C-Level management consulting and IT strategy through CobIT and IT Infrastructure Library (ITIL) best practices framework for both industry and Federal government agencies.
Select Accomplishments:
– Implemented formal Software Development Life-cycle (SDLC) methodology and Change & Release Management processes at National Institute of Health (NIH) & US Dept. of Agriculture (USDA). Trained and certified over 20 NIH and USDA employees in ITIL v2 foundation.
VICE PRESIDENT – BUSINESS OPERATIONS | AAC Inc.
Defined, documented, and implemented services related methodologies and formal sales/engineering engagement processes. Oversaw business development and engineering activities, managed subcontracting agreements and client relationships, and worked closely with engineering to drive career development activities in line with corporate competencies and go-to-market strategy.
Select Accomplishments:
– Created AAC Program Office to include program/project management and technical writing.
– Initiated and sat on AAC Technology and Vendor Steering Committee; managed vendor/partner engagement methodology.
– Developed AAC’s AssureSmartTM Information Assurance security practice and go-to-market strategy.
DIRECTOR - SYSTEMS ENGINEERING & PRODUCTION OPERATIONS | iJet Intelligent Risk Systems
– Coordinated iJET’s Worlddcue application portal integration with iJET’s premier customers, along with risk assessment and gap analysis of all infrastructure initiatives for presentation to the executive board.
– Launched iJET’s Worldcue application to market on time and ~$2MM under budget.
CTO - Divisional Vice President | Orange Technologies, Inc.
– Created and chaired steering committee for oversight of all technology initiatives.
– Developed Business Continuity and Disaster Recovery plans.
Director, Professional Services | Strategic Technologies, Inc.
– Shifted company’s focus from product-base reseller to professional services provider driving service run rate of >$8M.
– Increased revenues ~125% from $30M in 1998 to $65M, achieving 50/50 split in profit between services and product margin.
Director, Production Services | Nasdaq
– Rolled-out new Sun Starfire technology for three major market applications.
– Received three “Above and Beyond” awards for achieving record processing for multiple “Over Billion Share Days.”
– Received six “Above and Beyond” awards for work done on new corporate Windows NT/95 architecture roll-out.
Company:
Queen Anne's County Government
Years of Experience:
30
Spoken Language:
English
Skills
• Governance, Risk & Compliance (GRC)
• Information Security & SOX Compliance
• Cloud Computing & Virtualization (AWS, Azure)
• Digital Transformation & IT Strategy
• Enterprise Architecture & Infrastructure Management
• IT Service Management (ITIL) & PMO
• Business Continuity & Disaster Recovery
• Vendor Management & Cost Optimization
• Agile Methodologies (ScrumMaster)
• Creative Problem Solving & Innovation
About
Accomplished Senior IT Executive with over 20 years of experience leading complex technology initiatives, governance, and risk management strategies across diverse industries. Demonstrated success in digital transformation, IT governance, security, and large-scale infrastructure deployments. Expertise in developing and executing enterprise-wide technology strategies, aligning business goals with cutting-edge IT solutions, and optimizing operations for scalability and security. Proven ability to lead cross-functional teams, drive innovation, and deliver transformative results within budget and timeline.
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