John Newhall
Details
U.S. Coast Guard Avation Training Command
1992 : 1993
Network and System Administration/Administrator
U.S. Coast Guard System Administrator Course
1990 : 1990
High School Diploma
General Studies
Nashua Senior High School, Nashua, NH
Manage, administer, and oversee all System Administration and Database Administration equipment and functions. Use Windows Server and Linux operating systems. Support critical systems and assets in an enterprise environment. Lead technician on all major facility IT installations.
Lead up to five contractors in the Network Command Center to provide all IT and Communications support for the facility and its computers, radios, and telephones.
Provide remote inventory management and Tier II support to six other USAF sites.
Facility Change Manager : review all change requests to determine their impact on security and stability of systems and infrastructure. Approve or deny all changes based on the findings.
Report to the Network Command Center Supervisor and a USAF Contracting Officer’s Representative. Attend scheduled and unscheduled facility leadership meetings.
+ Led large-scale mandated effort to replace/upgrade outdated failing facility fiber optic cable infrastructure for a 40K acre facility. Delivered completed upgrade to strict three-month deadline.
+ Identified obstacle to civil engineers performing building inspections at the facility. Delivered customer-centric quality solution that enabled better, faster, and more detailed reporting by civil engineers.
+ Identified need for and developed cross-training program for contractor team. Persuaded contractors and USAF COR to support and participate in the training. Gave clear and convincing presentations on select IT topics to the team.
+ As Land Mobile Radio (LMR) Manager, partnered with engineers and end-customer to design and install a fully truncated, networked LMR system used to support facility-wide communications.
2013 : Present
Five Rivers Services, LLC
Senior Network Administrator/Cybersecurity Analyst
Provided mission-critical and complex network administration, system administration, and cybersecurity daily support to about 250 U.S. Air Force (USAF) users and enterprise-wide system assets at a high-security 24/7 satellite tracking facility. Onsite lead contractor for a $1B USAF contract.
Maintained network of 30 Cisco Switches and Routers. Server Farm System Administrator for a server farm with 25+ Microsoft Windows Servers. Motorola Land Mobile Radio (LMR) system manager. Operated and sustained Nortel Meridian 1 Telephone switch with 500 end-stations.
Tier I and Tier II support technician for the Air Force's Enterprise Service Desk. Supported local and remote users with desktop and laptop issues running Federal Desktop Core Configuration, including users on TDY or telework using VPN.
Primary Cybersecurity Liaison : implemented and oversaw a comprehensive Information Assurance (IA) program incorporating Computer Security, TEMPEST, Cyberspace Defense Analysis Operations and Notice and Consent Process, COMSEC, Geographically Separated Unit computer systems support, Local Area Network (LAN) management, mission systems IA, and sustainment IA level duties.
Supported peripheral devices such as networked and local printers, multi-functional devices and Trimble GPS units. Administered and maintained mobile devices such as iPhones, iPads and BlackBerries. Used BMC’s Remedy ticket managing software to prioritize and manage help desk requests. Generated reports used in tracking customer satisfaction and ticket closure response times.
Program Manager for facility-wide infrastructure technology projects : managed and oversaw upgrade to Windows 10, modernization of Air Force-wide ADX hardware, and conversion from a conventional to truncated LMR system to comply with Federal interoperability mandate.
Performed scheduled and unscheduled system audits, discuss findings, and recommend changes or solutions to identified issues.
2004 : 2013
Avaya Government Solutions
Senior Network Administrator/Cybersecurity Analyst
Provided Tier III user support IT services for approximately 3K users at a global currency trading firm with 18 individual Boston locations. Installed, configured, maintained, repaired, and performed troubleshooting for user IT equipment and software. Advised and supported Tier I and II desktop administrators.
Managed Blackberries for the global currency trading team (30 users). Managed users and computers in an active directory environment. Imaged and configured new workstations and servers for deployment. Tested and documented new application deployment and configuration procedures. Tested and evaluated new hardware and software. Managed inventory of replacement hardware.
Developed and documented systems administration standard operating procedures. Managed the installation of system patches and enhancements/updates and ensured system integrity.
Diagnosed systems problems and recovered failed systems.
Identified new applications to meet customer business requirements, performed feasibility studies and cost benefit analyses, prepared business cases to apply IT solutions, and developed guidelines and standard operating procedures for IT processes.
Developed cost estimates for new or modified systems and assisted in the planning of system design and implementation.
Communicated information to users effectively, taking into account the audience and nature of the information. Advised management on new developments and complex/controversial issues and made decisions or recommendations that influenced IT-related policies.
2000 : 2004
State Street
Systems Support Specialist
Solely responsible for second shift duties such as performing scheduled maintenance on the servers and network; performing back-ups of crucial data; monitoring and tracking available server resources; produced testing and implementation strategies for new technology; acted as a liaison between the local office and the California IT and Programming Divisions; handled the testing and implementation stages of custom developed applications; provided user level support for hardware and software including custom applications.
2000 : 2000
Providian Financial
Systems Support Specialist
Supervise and manage a workforce of 3rd Class Aviation Electronic Technicians and Airmen; troubleshot and repaired complex communication and navigational systems on both fixed wing and rotary wing aircraft, including SATCOM/HF/UHF/VHF radios, APS-127/APG-66 targeting radar systems, Westinghouse Forward Looking InfraRed turrets, performed routine maintenance on 100+ pairs of ANVIS-6/PVS-7 night vision goggles, troubleshot and repaired night vision goggles when needed, performed scheduled and unscheduled maintenance on aircraft, and participate on a 24 hour search rescue flight crew.
1990 : 2000
U.S. Coast Guard
Avation Electronic Tech
Skills
Active Directory, Cisco Technologies, Computer Hardware, Cyber-security, DHCP, Disaster Recovery, DNS, Government, Hardware, Help Desk Support, IIS, Information Assurance, Information Technology, Integration, IT Project & Program Management, Land Mobile Radio, Mac OS, Microsoft Certified Database Administrator, Microsoft Certified Professional, Microsoft Certified Systems Engineer, Microsoft Exchange, Network Administration, Networking, Network Security, Process Improvement, Program Management, Project Management, Project Planning, Remedy Service Management, Routers, Security, Security+, Security Clearance, Servers, SharePoint, Software Installation, Switches, System Administration, TCP/IP, Technical Support, Telecommunications, Testing, Troubleshooting, User Acceptance Testing, Video over IP, VMware, VPN, VTC, WAN, Windows Server
About
Highly experienced IT professional with robust work history, certification/training record
delivers high-quality enterprise network/system/cybersecurity/information assurance solutions.
Extensive background in supporting national security missions and hundreds of users in complex, classified environments with close attention to detail and commitment to quality.
Proven ability to deliver outstanding customer service. Strong and confident oral communication and problem-solving skills. Proficient verbal and written communication skills.
Demonstrated ability to partner and collaborate productively with the full range of internal and external civilian, military, and contractor stakeholders with diverse backgrounds and knowledge levels.
U.S. Coast Guard Veteran and long-term U.S. Air Force contractor highly familiar with military IT support requirements and conditions.
Certifications include:
Microsoft System Center Configuration Manager
Microsoft Certified Database Administrator
Microsoft Certified System Engineer
Security + CE
Active Security Clearance
Please connect with me if you would like to know more.
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