Jonathon Nelson
Details
Cybersecurity and Information Assurance
Western Governors University
2022
Bachelor of Science
Cybersecurity and Information Assurance
Western Governors University
2021
Bachelor of Arts
Psychology
Christopher Newport University
2005
Southwest Airlines
Cybersecurity Engineer
~Create and manage enterprise roles and objects such as Admin IDs, Robotic IDs, and groups (PAM, Server, Static, & Dynamic).
~Onboarding accounts and managing their access/compliance in CyberArk.
~Manage password rotations for applications in CyberArk.
~Create and Maintain Active Directory objects for identity and access management, exchange, security groups, endpoint management.
~Manage eDirectory trees and related objects through a variety of software such as Apache Directory Studio, NetIQ, Aveska, and Bash on Linux boxes.
~Provision and manage SSH Keys and SSL Certificates while maintaining the PKI infrastructure.
~Manage and provision Amadeus Altea Office IDs to allow reservation functionality at airports.
~Troubleshoot application login issues ranging from improper object handling in the eDirectory to MFA inconsistencies.
~Troubleshoot IDM drivers via NetIQ and Bash on Linux boxes where drivers are housed.
~Troubleshoot password retrieval issues for both CyberArk clients and with SSH connections.
~Troubleshoot MFA issues with SecureAuth and Ping.
~Complete tasks through ServiceNow ticketing system and frequently at the top with completion and satisfaction rate.
~Perform semiannual failover testing for applications supported.
~Perform quarterly audits to maintain compliance of systems and applications for SOX controls.
2022 : 2023
Southwest Airlines
Associate Cybersecurity Engineer
~Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware.
~Created and Managed Virtual Machines through vSphere to include patch management, snapshots, and data management.
~Patch Management deployments to endpoints through SCCM and Safe Systems to reduce attack surface of endpoints.
~Set up and Maintained Active Directory on premise and Azure Active Directory for identity and access management, exchange, security groups, endpoint management.
~Prepared, maintained, and adhered to procedures for logging, reporting, and statistically monitoring data.
~Troubleshot a variety of issues and resolved immediately; referred unresolved ones to appropriate third party vendors, monitored problems through ultimate resolution.
~Received and responded to incoming calls, and e-mails regarding computer connectivity problems.
~Supervised day-to-day activities of the help desk support staff, provided guidance as needed.
~Prepared and ensured accuracy of documentation, procedures manuals, and help
sheets for computer installations, including data, voice, and video systems. ~Performed audits.
~Maintained an understanding of, and complied with applicable banking regulations, operating procedures, and security guidelines.
~Tracked a variety of systems including teller and device definitions, and others as assigned.
2021 : 2022
C&F Bank
System Support Technician III
~Instructed students in Pre-Algebra and Geometry. Students often performed at or above expectations.
~Provided IT support for both education software and in classroom hardware for staff and students. Provided support resulted in many positive reviews of my performance.
~Designed entire virtual curriculum within district LMS for entire district which included HTML coding. Curriculum was utilized by many teachers with positive reports of design.
~Directed Grade Level team as part of leadership team.
~Managed Usernames/Passwords for students on learning programs.
2017 : 2021
GLOUCESTER COUNTY PUBLIC SCHOOLS
Mathematics Teacher/Technology Support
~Delivered instruction of Pre-Algebra to low ability students. Students often performed at or above expectations.
~Initiated drive toward technology integration with Google Workforce integration. Increased teacher efficiency with shared data and data analysis for school reporting.
~Designed and implemented math curriculum.
~Team Lead for school leadership team.
2015 : 2017
LCS
Mathematics Teacher
Skills
Active Directory, Admissions, Adolescents, Apache directory studio, Auditing, Aveska, Carbon Black, Computer Hardware Troubleshooting, CyberArk, Documentation, eDirectory, Educational Technology, Employee Training, F5 BigIP, FireMon, Fiserv, Identity & Access Management (IAM), IDM, Instructional Design, Interviewing, LDAP Administration, Leadership, Marketing, Mental Health, Mental Health Counseling, Microsoft Endpoint Configuration Manager, NetIQ, Nmap, Password Management, People Management, PII Management, PingFederate, PingOne, PKI, Powershell, Process Improvement, Project Management, QRadar, Sales, Server Administration, Software & Hardware Training, Teaching, Team Leadership, Technology Integration, Troubleshooting, Unix, Venafi, Wireshark
About
I've spent years developing my soft skills both in the mental health field and as a teacher. I offered on site tech support to staff and students for years now and enjoyed every minute of it. I went back to school to study something I am truly passionate about, Cybersecurity. There are so many fascinating pieces of cybersecurity and the learning is endless! I’ve been enjoying getting the hands on technical experience and working different cybersecurity puzzles. Nothing more satisfying than fixing challenging problems and I'm so excited to be able to do that on a daily basis!
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