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Joseph Bauer
Cyber Security Analyst
Aurora, CO, United States
Details
Education:
Cybersecurity
Information Technology
Western Colorado University
2022 : 2024
Computer and Information Sciences and Support Services
Grand Canyon University
2020 : 2022
None
Information Technology
Cactus Shadows High School
2016 : 2020
Information Technology
Western Colorado University
2022 : 2024
Computer and Information Sciences and Support Services
Grand Canyon University
2020 : 2022
None
Information Technology
Cactus Shadows High School
2016 : 2020
Experience:
In this role, I honed my communication skills and cultivated a deep understanding of The Home Depot's products, services, and policies. By actively listening to customers' needs, I consistently offered tailored solutions, ensuring their satisfaction and building long-lasting relationships.
My commitment to delivering top-notch customer service was further strengthened by collaborating closely with cross-functional teams, including sales, operations, and technical support. By effectively coordinating with internal stakeholders, I facilitated seamless issue resolution and ensured a seamless customer experience.
Throughout my tenure, I consistently exceeded performance metrics, achieving high customer satisfaction ratings and maintaining a strong track record of meeting service-level agreements. Furthermore, my ability to adapt to changing priorities and handle challenging situations with professionalism and composure has been instrumental in consistently meeting and exceeding customer expectations.
2022 : Present
Western Colorado University
Fulltime Student
2023 :
Fast Enterprises, LLC
Information Security Officer
2021 : 2023
The Home Depot
Customer Service Representative
My commitment to delivering top-notch customer service was further strengthened by collaborating closely with cross-functional teams, including sales, operations, and technical support. By effectively coordinating with internal stakeholders, I facilitated seamless issue resolution and ensured a seamless customer experience.
Throughout my tenure, I consistently exceeded performance metrics, achieving high customer satisfaction ratings and maintaining a strong track record of meeting service-level agreements. Furthermore, my ability to adapt to changing priorities and handle challenging situations with professionalism and composure has been instrumental in consistently meeting and exceeding customer expectations.
2022 : Present
Western Colorado University
Fulltime Student
2023 :
Fast Enterprises, LLC
Information Security Officer
2021 : 2023
The Home Depot
Customer Service Representative
Company:
Western Colorado University
Years of Experience:
3
Skills
Active Directory, C++, Customer Relationship Management (CRM), Incident Response, Machine Learning, Negotiation, Networking, Network Security, Python (Programming Language), Retail, Sales, Team Building
Profile Photo
