Joseph Carissimo
Details
Hotel Restaurant Management
Johnson & Wales University
1989 : 1993
Certificate in Programming
Computer Programming - HTML, JavaScript, .ASP, Visual Basic, Oracle, Cobol, DB2
The Chubb Institute
1999 : 2000
CompTIA Net+
Computer Systems Networking and Telecommunications
New Horizons of New Jersey
2008 : 2009
Cisco CCNA
The Cisco Networking Academy at Union County College
2009 : 2010
2022 : Present
Ralph Lauren
Information Security Engineer
2020 : 2022
Ralph Lauren
IT End User Computing Lead
My current Cognizant project I work as a Senior Client Services Technologist at Ralph Lauren. I provide desktop support to home office clients in New Jersey and New York.
2017 : 2020
Cognizant
Lead Associate
2014 : 2017
Ralph Lauren
Senior Client Services Technologist
* Perform Level 1 and Level 2 support for 300 users including 15 retail stores remotely
* After hours application support for ERP (FACTS) System
* Manage care plans and maintenance for printers, warehouse wearables and laptops
* Complete inventory of all store assets and maintain locations using TrackIt
* Receive, build, configure and deploy retail pc/registers and thin clients to users
* Apply software patches and updates to 37 pc/registers
* Remote and on-site training for Store Managers & Associates
* Maintain Emiliani Intranet documents and pages
2011 : 2013
Emiliani Enterprises
PC/POS Technician
Skills
active directory, analysis, computer hardware, disaster recovery, fileaid, Hardware, help desk support, hospitality industry, ibm mainframe, ibm utilities, integration, javascript, level 1 & 2, microsoft excel, microsoft exchange, microsoft office, Networking, operating systems, osi model, outlook, printers, quality assurance, remote user support, routing, software documentation, software installation, sql, system administration, tcp/ip, technical documentation, technical support, testing, troubleshooting, unix, virus removal, visio, vpn, Windows, windows 7, windows server, windows xp, wireless networking, XP
About
Desktop Support Professional with 20+ years Industry Experience
* Outstanding and efficient “break-fix” troubleshooting, organizational, communication and customer service skills
* Experienced in performing broad computer hardware, software and connectivity support
* Strong multi-tasking ability working both independently and as a team member
* Excellent relationship with clients & user community
Certified Casper Technician and CompTIA Network+ Certified.
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