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Joseph Guerrizio
Global Cybersecurity Vulnerability Management Analyst / Technical Writer, Novartis & GSK Pharma
Rahway, NJ, United States
Details
Experience:
Member of Security & Risk Management cyber security team.
• Led Novartis deployment of Qualys Cloud Agent to over 150,000 assets using SSCM and other deployment tools
• Performed Vulnerability Scanning and Reporting of the client asset’s using Qualys and Tenable.io network and agent based scanning
• Monthly lead Teams meeting for Gap and Vulnerability Management QA sessions with various IT Stakeholders (200-300 participants) to discuss and address their risks, needs, and concerns
• Lead calls with Infrastructure Management Team, Asset Managers and Asset Owners to review open vulnerabilities, worked to develop remediation plans and follow up with action plans
• Kept upper management informed of all risks/potential risks and their status
• Team lead of the Gap and Vulnerability Management Training and awareness group
• Lead the development of the client’s Zero Day/Critical Vulnerability process and ensured the process was being followed
• Provided ServiceNow Incident/Service Request support for custom built vulnerability management tracking tool
• Developed and maintained process documentation for client’s Information Security & Risk Management team; Work Instructions, SOPs, User Guidelines, Training manuals
• Created training videos for custom built vulnerability management tracking tool
2016 : Present
Computer Doc & Associates, LLC
Global Cybersecurity Vulnerability Management Analyst / Technical Writer, Novartis & GSK Pharma
Gathered Technical Requirements to implement Remedy on Demand Service Request forms supporting two Major Projects for Novartis GIS teams - converted requirements into Technical Documents for third party vendor to develop.
• Requirement Gathered/Designed 20+ Remedy Service Request forms to support ordering/decommissioning internal Virtual/Physical Servers, Databases, Additional Hardware, ID Access, Backup/Restores and Print Services.
• Authored numerous Test Case documents, Training Documents, Work Instructions and Handshake Documents.
• Main point of contact for all Remedy Form related issues - determined if the form/process was not working as designed and then worked the issues through to production with a third party vendor.
• Performed Functional and UAT testing for all new forms created/updated.
• Provided training and tool/form demonstration sessions to a wide audience.
• Performed daily “Business as Usual” support including general/process question resolution, incident support, weekly team meeting support and membership access/entitlements support.
• Provided quarterly release support – requirements gathering, updated technical documents and testing/training.
2013 : 2016
COMPUTER DOC ASSOCIATES
Business Analyst / Technical Writer, Novartis Pharmaceuticals
Performed technical coordination for project managers in support of Windows 7 / Internet Explorer 9 corporate rollout.
• Worked with developers to track and bring to resolution non-compatible applications with Internet Explorer 9.
• Member of a team that successfully scheduled over 6000 clients to receive Windows 7 upgrade.
• Successfully managed, prepared and communicated weekly project statistics Power Point presentations.
2012 : 2013
COMPUTER DOC ASSOCIATES
Technical Coordinator / Scheduler, Novartis Pharmaceuticals
Migrated and administered Microsoft SharePoint sites for Novartis Mergers, Acquisitions, and Divestiture PMO team.
• Successfully migrated thousands of documents from old SharePoint sites to new SharePoint sites.
• Provided SharePoint administration support, guidance and training to PMO team members.
• Created and maintained custom list and libraries for Project Managers.
• Created a Novartis SharePoint standard operating procedure (SOP) manual outlining SharePoint “Best Practices”.
2011 : 2012
COMPUTER DOC ASSOCIATES
Project Management Office (PMO) Support, Novartis Pharmaceuticals
2008 : 2010
IBM Global Business Services
Change / Incident Manager
• Led Novartis deployment of Qualys Cloud Agent to over 150,000 assets using SSCM and other deployment tools
• Performed Vulnerability Scanning and Reporting of the client asset’s using Qualys and Tenable.io network and agent based scanning
• Monthly lead Teams meeting for Gap and Vulnerability Management QA sessions with various IT Stakeholders (200-300 participants) to discuss and address their risks, needs, and concerns
• Lead calls with Infrastructure Management Team, Asset Managers and Asset Owners to review open vulnerabilities, worked to develop remediation plans and follow up with action plans
• Kept upper management informed of all risks/potential risks and their status
• Team lead of the Gap and Vulnerability Management Training and awareness group
• Lead the development of the client’s Zero Day/Critical Vulnerability process and ensured the process was being followed
• Provided ServiceNow Incident/Service Request support for custom built vulnerability management tracking tool
• Developed and maintained process documentation for client’s Information Security & Risk Management team; Work Instructions, SOPs, User Guidelines, Training manuals
• Created training videos for custom built vulnerability management tracking tool
2016 : Present
Computer Doc & Associates, LLC
Global Cybersecurity Vulnerability Management Analyst / Technical Writer, Novartis & GSK Pharma
Gathered Technical Requirements to implement Remedy on Demand Service Request forms supporting two Major Projects for Novartis GIS teams - converted requirements into Technical Documents for third party vendor to develop.
• Requirement Gathered/Designed 20+ Remedy Service Request forms to support ordering/decommissioning internal Virtual/Physical Servers, Databases, Additional Hardware, ID Access, Backup/Restores and Print Services.
• Authored numerous Test Case documents, Training Documents, Work Instructions and Handshake Documents.
• Main point of contact for all Remedy Form related issues - determined if the form/process was not working as designed and then worked the issues through to production with a third party vendor.
• Performed Functional and UAT testing for all new forms created/updated.
• Provided training and tool/form demonstration sessions to a wide audience.
• Performed daily “Business as Usual” support including general/process question resolution, incident support, weekly team meeting support and membership access/entitlements support.
• Provided quarterly release support – requirements gathering, updated technical documents and testing/training.
2013 : 2016
COMPUTER DOC ASSOCIATES
Business Analyst / Technical Writer, Novartis Pharmaceuticals
Performed technical coordination for project managers in support of Windows 7 / Internet Explorer 9 corporate rollout.
• Worked with developers to track and bring to resolution non-compatible applications with Internet Explorer 9.
• Member of a team that successfully scheduled over 6000 clients to receive Windows 7 upgrade.
• Successfully managed, prepared and communicated weekly project statistics Power Point presentations.
2012 : 2013
COMPUTER DOC ASSOCIATES
Technical Coordinator / Scheduler, Novartis Pharmaceuticals
Migrated and administered Microsoft SharePoint sites for Novartis Mergers, Acquisitions, and Divestiture PMO team.
• Successfully migrated thousands of documents from old SharePoint sites to new SharePoint sites.
• Provided SharePoint administration support, guidance and training to PMO team members.
• Created and maintained custom list and libraries for Project Managers.
• Created a Novartis SharePoint standard operating procedure (SOP) manual outlining SharePoint “Best Practices”.
2011 : 2012
COMPUTER DOC ASSOCIATES
Project Management Office (PMO) Support, Novartis Pharmaceuticals
2008 : 2010
IBM Global Business Services
Change / Incident Manager
Company:
Computer Doc & Associates, LLC
About
Versatile Information Technology Management professional with a demonstrated history of working in the pharmaceuticals industry. Extensive experience in IT security, technical writing, project support, change and incident management, and problem analysis and resolution. Expertise in the development and implementation of process improvements and quality management. Proven success assisting project teams with achieving improved process compliance and producing quality project deliverables on-time and within budget. Major strengths in organization and detail, verbal and written communication skills.
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