Josh Jameson
Details
Community College of the Air Force
Raytheon
Principal Cybersecurity Engineer
2019 : 2019
Scientific Research Corporation
Cyber Security Analyst III
Leads clients through ITSM driven improvements.
Delivers ITSM services including Workshops, Assessments, Service Improvement Programs and other IT operations consulting services.
Installs, Configures, and Optimizes current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery, particularly, but not solely, Microsoft System Center Service Manager, automation using PowerShell and System Center Orchestrator
Transfers knowledge and instruction on best practices with customers to enhance the quality and efficiency of customer utilization of ITSM toolsets
Focus on DOD and the US Army
2018 : 2018
Microsoft
ITSM Consultant
Drove $2M System Center Service Manager project replacing antiquated ticketing system. Incorporated System Center Orchestrator to automate daily operations, saving 500 man hours per year.
Matured JSOC’s Assessment & Authorization process workflow. Crafted a multitude of runbooks to visually show the technician & user what stage the request process was in, utilizing System Center Service Manager workflow to inject activities depending on the type of request.
Responsible for the research, development, implementation and sustainability of the application supporting 75,000 users worldwide.
Produced complex runbooks within System Center Orchestrator to alleviate human error. Reduced a manual process which took 3 days down to 13 minutes.
Authored 40+ PowerShell scripts to augment System Center Orchestrator in tasks which were not inherent to the system. Decreased inefficiencies in the system by 25%.
Accomplished 40 hours of Project Management Profession course enhancing professional leadership and management skills.
Managed 2-person team of daily operations for System Center Service Manager supporting 75,000 users at a 3-star mission command across 6 GCC Areas of Responsibility.
Astutely managed C4I property account worth $1.2M maintaining 100% accountability of all assets. Set the command standard for others to follow.
2014 : 2018
United States Air Force
Information Technology System Manager
Responsible for the first-ever deployment of Microsoft System Center Configuration Manager for NATO HQ AC Ramstein. Afforded the ability to deploy Windows 7 operating system and applications relevant to the command in less than 30 minutes. Adapted, tested and deployed legacy software applications to Windows 7 critical to NATO air policing missions.
Designed CAC/PKI solution for CAOC Torrejon. Procured software and hardware needed for critical services resulting in a savings of $50K for NATO.
Managed vulnerability compliance, ensuring on-time system upgrades to over 70 server across 2 networks. Protected 400+ users workstations.
Chosen as HQ AC Ramstein 2011 Information Dominance Cyber Systems Operator NCO.
2008 : 2014
NATO CIS Services Agency
Information Technology Supervisor
Skills
Active Directory, Cloud Computing, DNS, DNS Administration, DNS Server, Dynamic Host Configuration Protocol (DHCP), Group Policy, Hyper-V, Information Assurance, McAfee, Microsoft Azure, Microsoft System Center Orchestrator, Military, Network Administration, Security Clearance, Servers, System Administration, System Center Configuration Manager (SCCM), System Center Products, System Center Service Manager, Virtual Private Network (VPN), VMware ESX, VMware vSphere, Windows Server, WSUS
About
Strategic Information Technology Systems Administrator and Military Veteran with an active TS/SCI clearance and 20 years plus of proven experience in the United States Air Force and Special Operations. Accomplished measurable operational and tactical results while leading teams of communicators in a dynamic, fast - paced environment. Possess a comprehensive background in server administration and application deployment derived from conducting domestic and global operations in Iraq, Afghanistan, Africa, and other parts of the Middle East. Possess extensive knowledge in System Administration, information technology management and resource management.
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