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Joshua Lee
Information Security Risk Specialist at Booz Allen Hamilton
Fairfax, VA, United States
Details
Education:
Bachelor of Science (B.S.)
Communication Studies
James Madison University
2011 : 2016
Bachelor of Science (BS)
Communication Studies
James Madison University
2011 : 2016
Communication Studies
James Madison University
2011 : 2016
Bachelor of Science (BS)
Communication Studies
James Madison University
2011 : 2016
Experience:
2022 : Present
Booz Allen Hamilton
Information Security Risk Specialist
2020 : 2021
Planned Systems International
System Analyst
• Perform the administration of Hilton’s numerous data management tools and technologies
• Ensure timely and appropriate resolutions to tool administration support queries within defined SLAs
• Install, configure, patch, and upgrade data management tools
• Coordinate the maintenance and application of outage timeframes to minimize business impact
• Troubleshoot and resolve tool-specific issues
• Ensuring all technology components of the data environment operate in line with the requirements of the organization
• Define and design tool administrative support processes in alignment with broader IT Operations organization
• Conduct performance tuning to optimize services and processes provided by the specified tool while maintaining stability
• Support technology and application changes to production environment and escalate any critical impacts through thorough analysis
2019 : 2020
Hilton
Senior Analyst, Tool Administrator
2018 : 2019
MicroStrategy
Senior Technical Support Engineer
• Deliver support to complex issues for MicroStrategy’s Business Intelligence (BI) software and its underlying technologies
• Manage and develop strong client relationships and delivery excellence with customers and partners through daily, high-quality interactions during project development and production system maintenance
• Create innovative and sophisticated solutions to problems reported while using MicroStrategy’s product suite
• Interact with Technical Support Engineers, Senior Technical Support Engineers, Subject Matter Experts and Product Support Managers to deliver support to customers in a variety of industries
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of organization by developing sales and marketing materials for technical solutions and products
2018 : 2018
MicroStrategy
Technical Support Engineer
Booz Allen Hamilton
Information Security Risk Specialist
2020 : 2021
Planned Systems International
System Analyst
• Perform the administration of Hilton’s numerous data management tools and technologies
• Ensure timely and appropriate resolutions to tool administration support queries within defined SLAs
• Install, configure, patch, and upgrade data management tools
• Coordinate the maintenance and application of outage timeframes to minimize business impact
• Troubleshoot and resolve tool-specific issues
• Ensuring all technology components of the data environment operate in line with the requirements of the organization
• Define and design tool administrative support processes in alignment with broader IT Operations organization
• Conduct performance tuning to optimize services and processes provided by the specified tool while maintaining stability
• Support technology and application changes to production environment and escalate any critical impacts through thorough analysis
2019 : 2020
Hilton
Senior Analyst, Tool Administrator
2018 : 2019
MicroStrategy
Senior Technical Support Engineer
• Deliver support to complex issues for MicroStrategy’s Business Intelligence (BI) software and its underlying technologies
• Manage and develop strong client relationships and delivery excellence with customers and partners through daily, high-quality interactions during project development and production system maintenance
• Create innovative and sophisticated solutions to problems reported while using MicroStrategy’s product suite
• Interact with Technical Support Engineers, Senior Technical Support Engineers, Subject Matter Experts and Product Support Managers to deliver support to customers in a variety of industries
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of organization by developing sales and marketing materials for technical solutions and products
2018 : 2018
MicroStrategy
Technical Support Engineer
Company:
Booz Allen Hamilton
Years of Experience:
8
Skills
Business Intelligence, Business Intelligence (BI), Customer Service, Data Analysis, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Research, Social Media, Teamwork, Technical Support, Time Management
About
A performance-driven professional who is highly skilled in a wide range of technologies and software. Extensive experience in managing client relationships to deliver technical and customer support. Passionate in delivering excellent customer experience and strives to deliver collaborative and innovative solutions to difficult problems. Possesses deep analytical thinking and problem-solving skills to enable teams to accomplish tasks in a timely manner for client success.
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