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Justin Tomlinson
Information Security Engineer at Electric Power Research Institute (EPRI)
Charlotte, NC, United States
Details
Experience:
Implement, configure and manage the Enterprise Cloud TVM solution
Collaborate with remediation teams to prioritize vulnerability findings and drive remediation efforts following enterprise standards
Create and implement processes and procedures for day-to-day activities within the TVM solution to ensure the EPRI network is secured
Upgrade the Privileged Identity Management server application following industry practices with testing the application and utilizing proper change management controls to prevent any impact to the business
Perform Threat Hunting utilizing the SIEM and EDR applications within the enterprise
Assists with handling and remediating incidents as they occur within the enterprise
Train new team members and assist with integrating them within the team and organization
Create playbooks to fill knowledge gaps with the various security tools that are utilized within the environment
Create and modify PowerShell scripts for collecting and reporting on various data points within the environment
Review and action upon potential phishing emails reported by users within the organization
Implements changes to policies of the EDR infrastructure and client configuration
Collaborates with the Infrastructure engineering team to update the gold images with the latest versions of the TVM and EDR endpoint applications
Participates in researching, analyzing, designing, testing, and implementing complex computer protection and computer security technologies for the organization’s information systems and applications
Provide guidance to Service Desk members regarding potential virus infections and account lockout issues
Review Network and Firewall logs for potential IOC’s and collaborate with the Networking team to implement emergency firewall rules to block suspicious traffic when needed
2021 : Present
Electric Power Research Institute (EPRI)
Information Security Engineer
Perform testing on host-based security applications to ensure the application performed to Wells Fargo standards.
Create and implement new policies to increase efficiency in the department and organization.
Collaborate with senior-level engineers on current industry recommendations in regard to security and privacy.
Participates in researching, analyzing, designing, testing and implementing complex computer protection and computer security technologies for the organization's information systems and applications.
Monitors the installation and operations of security applications to meet organizational requirements, including version upgrades to the security applications.
Perform risk and vulnerability assessments against the various security applications used within the bank to identify possible issues and improvements to increase the security posture of the organization.
Configure software changes to systems and ensuring the changes were performed accurately and produced the expected results.
Participates in a project for a mass rollout of a client-based web-filtering application to thousands of users, and assisted in all aspects of the project from start to finish.
2019 : 2021
Wells Fargo
Information Security Engineer
Identify recurring incidents within a customer’s environment and determine the need to escalate to the appropriate technical resources, ensuring resolution of more complex issues
Stay current on technology trends and Information Technology concepts
Collaborate with customers and teammates to determine improvement areas for capabilities and processes
Strive for First Call Resolution utilizing troubleshooting skills and following defined processes
Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership
Ability to quickly learn and apply knowledge of Flexential technology solutions to support incident management within customer environments.
2018 : 2019
Flexential
Incident Response Analyst I at Flexential
Manage IT asset inventory for Cellular devices using KBOX. Work with provider’s representatives as required. Manage user security on File Servers. Install and configure Operating System, desktop applications, and device drivers as required – Test once complete. Manage incoming requests from users via phone, email, and ticketing system. Troubleshoot and resolve issues reported by users. Triage and escalate problems to the appropriate analyst, engineer or development team member. Follow up with users while the issue is being worked on and also after issue resolution. Document resolutions and evaluate issues to identify problems that need to be addressed. Perform system monitoring and analysis. Develop and execute testing strategies for stress testing the system landscape. Testing, Evaluating, installation and rollouts of new software as well as enhancements. Create/Modify/Delete User within the environment - Network, Email and Applicatio Provide afterhours support as required.
2017 : 2018
Otto Environmental Systems North America, Inc.
Systems Support Analyst
Assists employees with any technical issues that they encounter such as software problems or workstation problems.
Installs and configures various software programs for employees.
Utilizes various software programs to assist in fixing employees computer systems.
2015 : 2017
Infinisource
IT Technical Support
Collaborate with remediation teams to prioritize vulnerability findings and drive remediation efforts following enterprise standards
Create and implement processes and procedures for day-to-day activities within the TVM solution to ensure the EPRI network is secured
Upgrade the Privileged Identity Management server application following industry practices with testing the application and utilizing proper change management controls to prevent any impact to the business
Perform Threat Hunting utilizing the SIEM and EDR applications within the enterprise
Assists with handling and remediating incidents as they occur within the enterprise
Train new team members and assist with integrating them within the team and organization
Create playbooks to fill knowledge gaps with the various security tools that are utilized within the environment
Create and modify PowerShell scripts for collecting and reporting on various data points within the environment
Review and action upon potential phishing emails reported by users within the organization
Implements changes to policies of the EDR infrastructure and client configuration
Collaborates with the Infrastructure engineering team to update the gold images with the latest versions of the TVM and EDR endpoint applications
Participates in researching, analyzing, designing, testing, and implementing complex computer protection and computer security technologies for the organization’s information systems and applications
Provide guidance to Service Desk members regarding potential virus infections and account lockout issues
Review Network and Firewall logs for potential IOC’s and collaborate with the Networking team to implement emergency firewall rules to block suspicious traffic when needed
2021 : Present
Electric Power Research Institute (EPRI)
Information Security Engineer
Perform testing on host-based security applications to ensure the application performed to Wells Fargo standards.
Create and implement new policies to increase efficiency in the department and organization.
Collaborate with senior-level engineers on current industry recommendations in regard to security and privacy.
Participates in researching, analyzing, designing, testing and implementing complex computer protection and computer security technologies for the organization's information systems and applications.
Monitors the installation and operations of security applications to meet organizational requirements, including version upgrades to the security applications.
Perform risk and vulnerability assessments against the various security applications used within the bank to identify possible issues and improvements to increase the security posture of the organization.
Configure software changes to systems and ensuring the changes were performed accurately and produced the expected results.
Participates in a project for a mass rollout of a client-based web-filtering application to thousands of users, and assisted in all aspects of the project from start to finish.
2019 : 2021
Wells Fargo
Information Security Engineer
Identify recurring incidents within a customer’s environment and determine the need to escalate to the appropriate technical resources, ensuring resolution of more complex issues
Stay current on technology trends and Information Technology concepts
Collaborate with customers and teammates to determine improvement areas for capabilities and processes
Strive for First Call Resolution utilizing troubleshooting skills and following defined processes
Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership
Ability to quickly learn and apply knowledge of Flexential technology solutions to support incident management within customer environments.
2018 : 2019
Flexential
Incident Response Analyst I at Flexential
Manage IT asset inventory for Cellular devices using KBOX. Work with provider’s representatives as required. Manage user security on File Servers. Install and configure Operating System, desktop applications, and device drivers as required – Test once complete. Manage incoming requests from users via phone, email, and ticketing system. Troubleshoot and resolve issues reported by users. Triage and escalate problems to the appropriate analyst, engineer or development team member. Follow up with users while the issue is being worked on and also after issue resolution. Document resolutions and evaluate issues to identify problems that need to be addressed. Perform system monitoring and analysis. Develop and execute testing strategies for stress testing the system landscape. Testing, Evaluating, installation and rollouts of new software as well as enhancements. Create/Modify/Delete User within the environment - Network, Email and Applicatio Provide afterhours support as required.
2017 : 2018
Otto Environmental Systems North America, Inc.
Systems Support Analyst
Assists employees with any technical issues that they encounter such as software problems or workstation problems.
Installs and configures various software programs for employees.
Utilizes various software programs to assist in fixing employees computer systems.
2015 : 2017
Infinisource
IT Technical Support
Company:
Electric Power Research Institute (EPRI)
About
5+ year Information Technology professional with a recent concentration in Information Security. Experienced in troubleshooting and completing projects in a dynamic and fast paced environment under pressure. Knowledgeable with improving and streamlining processes and procedures to improve efficiency within the organization.
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