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Justine Hastings
Information Security GRC Analyst
Seattle, WA, United States
Details
Experience:
2021 : Present
ExamWorks
Information Security GRC Analyst
2019 : 2021
ExamWorks LLC
Technical Trainer
As a Service Desk Analyst I am the on the front lines of IT, responding to customer requests and troubleshooting/resolving issues effectively and efficiently. All systems are virtual, using VMware as our platform. As the Hardware Deployment SME I have successfully formed Hardware Staging SOP and trained my fellow team members on the hardware deployment process of desktop/laptop configuration and documentation.
2016 : 2019
ExamWorks LLC
Service Desk Analyst
This role gave me a great opportunity to travel 100% of the time all over the US to visit client offices. I served as a liaison between company and client on technical matters. Being a lead on-site gave me the responsibility of planning and delegating tasks for myself as well as my fellow team members to implement to ensure timeline requirements were met. I was also able to provide leadership and technical expertise as a representation of the company and as a role model. My purpose was also to help develop other deployment technicians' IT skills as well as customer service skills. Other functions of my role included the installation, setup, and support of Surface Pro 3, Dell Latitude 7350, and required peripherals; performing deskside training with end-users to ensure client satisfaction and full functionality; troubleshoot and solve any issues, hardware and software, within my administrative rights; and image new tablets and/or PCs on-site. Upon completion of site, I packed/shipped decommissioned equipment to E-waste facility and documented all work as pertains to site (i.e. inventory, issues, training schedules, etc.).
2015 : 2016
Robert Half
Lead Technical Implementation Consultant
Although I started out with the company for a WinXP to Win7 migration project and building those PCs from scratch, I was eventually hired on full time. Most of my time after the project consisted of providing technical support for the end user (and even light training) in house or remotely via TeamViewer. Other time was spent managing domain and email accounts, building/maintaining computer systems, and installing/upgrading software. I also worked closely with the developers to ensure ease of end-user's productivity within the portal/intranet. Spiceworks was utilized as a helpdesk ticket system to keep track of any open issues as well as document previous solutions. Notable projects include the roll out of Samsung tablets to Area/Regional operations managers and launch of VoIP system within corporate office.
2014 : 2015
Waffle House, Inc.
Systems Administrator
ExamWorks
Information Security GRC Analyst
2019 : 2021
ExamWorks LLC
Technical Trainer
As a Service Desk Analyst I am the on the front lines of IT, responding to customer requests and troubleshooting/resolving issues effectively and efficiently. All systems are virtual, using VMware as our platform. As the Hardware Deployment SME I have successfully formed Hardware Staging SOP and trained my fellow team members on the hardware deployment process of desktop/laptop configuration and documentation.
2016 : 2019
ExamWorks LLC
Service Desk Analyst
This role gave me a great opportunity to travel 100% of the time all over the US to visit client offices. I served as a liaison between company and client on technical matters. Being a lead on-site gave me the responsibility of planning and delegating tasks for myself as well as my fellow team members to implement to ensure timeline requirements were met. I was also able to provide leadership and technical expertise as a representation of the company and as a role model. My purpose was also to help develop other deployment technicians' IT skills as well as customer service skills. Other functions of my role included the installation, setup, and support of Surface Pro 3, Dell Latitude 7350, and required peripherals; performing deskside training with end-users to ensure client satisfaction and full functionality; troubleshoot and solve any issues, hardware and software, within my administrative rights; and image new tablets and/or PCs on-site. Upon completion of site, I packed/shipped decommissioned equipment to E-waste facility and documented all work as pertains to site (i.e. inventory, issues, training schedules, etc.).
2015 : 2016
Robert Half
Lead Technical Implementation Consultant
Although I started out with the company for a WinXP to Win7 migration project and building those PCs from scratch, I was eventually hired on full time. Most of my time after the project consisted of providing technical support for the end user (and even light training) in house or remotely via TeamViewer. Other time was spent managing domain and email accounts, building/maintaining computer systems, and installing/upgrading software. I also worked closely with the developers to ensure ease of end-user's productivity within the portal/intranet. Spiceworks was utilized as a helpdesk ticket system to keep track of any open issues as well as document previous solutions. Notable projects include the roll out of Samsung tablets to Area/Regional operations managers and launch of VoIP system within corporate office.
2014 : 2015
Waffle House, Inc.
Systems Administrator
Company:
ExamWorks
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