Karen Lopez
Details
ABCO Technology, Inc,
2010 : 2011
CCNA 1-4 Cisco Certified Network Associate
Los Angeles Trade Technical College
2003 : 2004
BS
Computer Science-Information Technology
De La Salle University
1991 : 1996
High School Diploma
Concordia College - Paco, Manila
1987 : 1991
2023 : Present
J. Paul Getty Trust
Associate Systems Administrator- Information Security and Identity Management
- Applies strong knowledge of network operations to complex assignments
- Ensure the success of daily data backup, recovery, and archiving functions
- Performs complex testing and solves problems with network and server components
- Audits operating records/logs and production reports to track server and network activity
- Installs, maintains, and monitors usage of the organization's wired and wireless, local and wide‐area networks
- Maintains network security by ensuring that security procedures are implemented enforced
2015 : 2023
J. Paul Getty Trust
Senior Network Operations Specialist
- Tests, analyzes, and solves problems of all elements of the network facilities, including power, software, communication devices, lines, modems, fiber-optic cabling, servers, and terminals
- Monitors and controls the performance and status of the network and server resources
- Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting the performance of network resources
- Performs daily data backup, recovery and archiving using Symantec NetBackup
- Maintains operating records/logs and production reports to track server and network activity
- Monitors servers and network devices and will be required to troubleshoot or escalates to appropriate support person or application manager when a problem occurs
- Creates, adds, updates, and deletes user account information, including passwords, on all network components including servers and switches
2011 : 2015
J. Paul Getty Trust
Network Operations Specialist
Attended certification classes and internship for MCITP-Enterprise Administrator and Cisco Certified Network Associate(CCNA)
2010 : 2011
Abco Technology
Internship
- Provided technical maintenance and recovery support to company's local or wide area network.
- Interfaced with vendors and maintenance providers to service and maintain the system, implement necessary measures to limit system's downtime, and provide technical support to optimize system performance.
- Documented and maintained IT Policies and Procedures related to Network support and operations
- Trained users and scan operators - VIP Gauss Document Management System
- Provided helpdesk support to company's website policy management portal
- Performed Disaster Recovery to DR sites
- Implemented and maintained content management application and helpdesk/inventory management system
- PC/Desktop/Laptop/Blackberry support
- Appointed supplies coordinator for IT Department
- Setup user with phones and voicemail
2002 : 2010
Mercury Insurance
Network Support Technician II
Skills
Active Directory, Asset Management, Azure Active Directory, Cisco Technologies, Cloud Administration, Cloud Computing, Cloud Security, CompTIA Network+, Computer Networking, Computer Security, Cybersecurity, Data Center, Data Security, Directory Services, Disaster Recovery, DNS, Email, Identity & Access Management (IAM), Identity Governance, Information Security, Information Security Management, Internet Protocol (IP), Internet Protocol Suite (TCP/IP), IT Risk Management, Management, Microsoft Azure, Microsoft Exchange, Microsoft OneDrive, Microsoft Outlook, Microsoft Technologies, Network Administration, Networking, Network Security, Office 365, Operating Systems, Security, Skype, Software Development Security, Software Installation, System Administration, Technical Support, Testing, Troubleshooting, Virtualization, VMware, VMware Infrastructure, VMware vSphere, Web Conferencing, Windows, Windows Server
About
Result-driven with vast years IT experience. Key strengths include ability to build and maintain rapport with colleagues while maintaining impeccable service. Excellent time management of simultaneous projects, workflows and support teams in a high-volume environment, while meeting highest level of quality and efficiency.
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