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Keenen Roberts
Information Security Professional
Atlanta, GA, United States
Details
Experience:
2020 : Present
WarnerMedia
Information Security Analyst
• Monitors security systems, including firewalls, proxies, IDS/IPS, AV, and other systems that generate security data for anomalies or indicators of intrusion
• Perform network traffic analysis using raw packet data, network flow, Intrusion Detection Systems (IDS), and custom sensor output from communication networks using Snort (Security Onion)
• Reviewed and resolved 800+ IDS/IPS events and identified potential network security risks
• Monitor and investigate suspicious network activities utilizing a variety of tools such as CrowdStrike, Splunk, FireEye, PaloAlto Firewall, Mcafee endpoint, Security Onion, Wireshark, ServiceNow, Imperva WAF, Websense, Vulnerability Scanner Qualys, QRadar
• Convey verbal briefings to management on pending security incidents as well as coordinate with internal teams and employees as necessary to communicate incident information
• Perform incident handling and documentation within the incident response lifecycle (detection, triage, analysis, mitigation, reporting, and documentation)
2019 : 2020
Worldpay
Cyber Security Analyst
• Provide 24x7x365 monitoring coverage in Operations Center environment
• Monitoring of the Servers and Applications for the production environment for system alerts
• Diagnose and resolve incidents which are raised through Monitoring Tools or from various teams
• Use of splunk application to gain information about devices within our network to resolve issues
• Work with 3rd level IDS teams to implement Incident resolution, work-around and data recovery
• Use of RDP, Windows Power Shell, and PuTTY to remote into servers to resolve incidents
• Ticket system Service Now : Open, update and closing of OIR’s (Operation Incident Response)
• Monitoring Tools : Web Alarm, Spectrum, Splunk
2018 : 2019
Intercontinental Exchange
Operations Analyst
• Resolve technical problems and answered queries by telephone or a customer support service ticket in support of customers in a 24x7x365 shift rotation environment
• Drove a 4% increase in the open vs closed metrics at the end of 2017
• Serve as initial point of contact for participation in detecting and investigating computer issues
• Assists in enforcing the organization’s security policies, standards, and guidelines, security awareness, and all industry and government compliance issues
• Microsoft Active Directory – assign groups, provide access, profile creation, resolve customer profile issues
• Maintains a 98% customer satisfaction rating
2017 : 2018
Centers for Disease Control and Prevention
Technical Support Specialist II
• Contributes technical support to the Government Public Health Dept. by performing a variety of clearinghouse functions and activities in regards to a Government application
• Serve as subject matter expert for operations (enrollment and participation) of the NHSN application
• Proactively update and manage client access, roles and groups
• Monitor the facility database to ensure connectivity is present and provided weekly status reports
• Maintain confidentiality of facility PII by encrypting file folders containing PII
• Ensure customer incidents and service requests are handled in a timely manner by documenting the impact to the customer and by assigning an appropriate priority and target resolution time
• Expand the initial 85 healthcare facilities to 105 facilities that utilize the NHSN application
2017 : 2017
Centers for Disease Control and Prevention
User Support Specialist II
WarnerMedia
Information Security Analyst
• Monitors security systems, including firewalls, proxies, IDS/IPS, AV, and other systems that generate security data for anomalies or indicators of intrusion
• Perform network traffic analysis using raw packet data, network flow, Intrusion Detection Systems (IDS), and custom sensor output from communication networks using Snort (Security Onion)
• Reviewed and resolved 800+ IDS/IPS events and identified potential network security risks
• Monitor and investigate suspicious network activities utilizing a variety of tools such as CrowdStrike, Splunk, FireEye, PaloAlto Firewall, Mcafee endpoint, Security Onion, Wireshark, ServiceNow, Imperva WAF, Websense, Vulnerability Scanner Qualys, QRadar
• Convey verbal briefings to management on pending security incidents as well as coordinate with internal teams and employees as necessary to communicate incident information
• Perform incident handling and documentation within the incident response lifecycle (detection, triage, analysis, mitigation, reporting, and documentation)
2019 : 2020
Worldpay
Cyber Security Analyst
• Provide 24x7x365 monitoring coverage in Operations Center environment
• Monitoring of the Servers and Applications for the production environment for system alerts
• Diagnose and resolve incidents which are raised through Monitoring Tools or from various teams
• Use of splunk application to gain information about devices within our network to resolve issues
• Work with 3rd level IDS teams to implement Incident resolution, work-around and data recovery
• Use of RDP, Windows Power Shell, and PuTTY to remote into servers to resolve incidents
• Ticket system Service Now : Open, update and closing of OIR’s (Operation Incident Response)
• Monitoring Tools : Web Alarm, Spectrum, Splunk
2018 : 2019
Intercontinental Exchange
Operations Analyst
• Resolve technical problems and answered queries by telephone or a customer support service ticket in support of customers in a 24x7x365 shift rotation environment
• Drove a 4% increase in the open vs closed metrics at the end of 2017
• Serve as initial point of contact for participation in detecting and investigating computer issues
• Assists in enforcing the organization’s security policies, standards, and guidelines, security awareness, and all industry and government compliance issues
• Microsoft Active Directory – assign groups, provide access, profile creation, resolve customer profile issues
• Maintains a 98% customer satisfaction rating
2017 : 2018
Centers for Disease Control and Prevention
Technical Support Specialist II
• Contributes technical support to the Government Public Health Dept. by performing a variety of clearinghouse functions and activities in regards to a Government application
• Serve as subject matter expert for operations (enrollment and participation) of the NHSN application
• Proactively update and manage client access, roles and groups
• Monitor the facility database to ensure connectivity is present and provided weekly status reports
• Maintain confidentiality of facility PII by encrypting file folders containing PII
• Ensure customer incidents and service requests are handled in a timely manner by documenting the impact to the customer and by assigning an appropriate priority and target resolution time
• Expand the initial 85 healthcare facilities to 105 facilities that utilize the NHSN application
2017 : 2017
Centers for Disease Control and Prevention
User Support Specialist II
Company:
WarnerMedia
About
Analytical, detail oriented, certified Cyber Security Analyst with a NACI Clearance and experience in system analytics and Information Technology. Motivated quick learner that is excited to apply Cyber Security knowledge and understanding to an organization. Collaborative communicator and hands-on leader focused on mitigating risks with problem solving techniques and providing security strategies.
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