Keith Wilkinson
Details
Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Western Illinois University
1976 : 1980
Hollister Incorporated
Director, Infrastructure, Operations and Systems Development at Hollister Incorporated
Director of Global IT Cyber-security, Infrastructure and Operations focused on the service driven delivery of enterprise IT services to a large and diverse medical manufacturing environment. Expertise in providing direction for large technical groups and oversight over multiple IT service areas, and for the design, implementation and support of mission critical, IT infrastructure services. Experience in managing all levels of IT projects, including strategic planning, service design and deployment, contract and vendor management and financial planning, analysis and cost recovery.
Defined company's security-focused transformation as an IT service provider aligning with business goals and compliance drivers. Provided day to day operations of enterprise security consulting, in the area of information asset management, risk and vulnerability management, audit and compliance, security awareness and training.
Developed IT Security Governance structure to reduce risks in business processes, enhance information security, and comply with regulatory requirements
Creation and deployment of Security Awareness Program, Computer Incident Response Team, and Disaster Recovery / Business Continuity Plans to safeguard the organization
Developed methodologies to perform risk assessment, business impact analysis, and security assurance to improve systems and operational security
Implemented aggressive anti-phishing program that resulted in average of 5 hours to take down fake websites and reduced number of occurrences from dozens per month to single digits
Conducted Threat and Risk Assessments and IT Security reviews (30+) to assess business and technology risks within the current operating model
Worked with business units to identify their perceived threats to the integrity, availability, and confidentiality of their information assets.
2015 :
Hollister Incorporated
Director, Cybersecurity, Infrastructure Development and Infrastructure and Operations
Responsibilities include leading the Global IT Infrastructure, Operations teams to build services and application platforms that are reliable, scalable and adaptable. Provide proactive trend analysis of operational metrics, published maintenance schedules, and continuous improvement frameworks for both insourced and outsourced systems. Manage relationships with senior management, affiliates, outsourcers, SaaS providers and actively participated in the IT leadership team.
Enhance the operational performance by transforming the in-sourced and outsourced organizations from a reactive to proactive orientation.
Modernized the data center and desktop services through the use of state-of-the-art technologies, architecture and processes.
Align IT operations with business goals and drive better customer satisfaction through strong feedback loops and actionable metrics.
Responsible for leading Hollister’s cyber security program globally, developing appropriate security controls for business partners and service providers.
2012 : 2015
Hollister Incorporated
Director, Infrastructure and Operations
Through direct leadership of 7 global Information Technology Service units, bringing visibility and actionable benefits to global IT costs, IT strategy, standardization and consolidation.
Service Desk Operations; Application Administration; Infrastructure Administration; SAP Basis and Security; Quality Systems and Governance; Change Control Board; Asset Management; Disaster Recovery
Realigned and reorganized the departments to be service orientated based on business needs utilizing ITIL framework that includes the establishment, monitoring, attaining and reporting of key performance indicators (KPI’s), SLA’s and IT scorecards while delivering services and 24/7 operations within the approved budget of > $17 million.
2010 : 2012
Hollister
Senior Manager; Global Infrastructure and Operations
Responsible for building and managing a global infrastructure administration and support team that supports 3000 Associates across 63 countries that utilized existing Associates with no adds to staff. Provides leadership support in installing, documenting, maintaining and troubleshooting on all information technology assets from end user computing devices to network infrastructure. Responsible for managing application and infrastructure support staff and leading all activities related to existing ITS related products, new ITS related projects and product implementations and upgrades to those systems including Linux, Exchange and SAP. Manage all aspects of the international IT Service Desk supporting corporate and manufacturing environments across the US, Canada, Latin America, India and Japan.
2009 : 2010
Hollister
Manager, Service Support and Application / Infrastructure Management
Skills
Budgeting, Budgets, Business Process, Business Process Improvement, Change Management, Customer Relations, Customer Service, Cyber-security, Disaster Recovery, Governance, Information Technology, Infrastructure, Integration, ITIL, IT Management, IT Operations, IT Service Management, IT Strategy, Leadership, Management, Mentoring, Operations Management, Outsourcing, Process Improvement, Program Management, SAP, SAP Products, Security, Service Delivery, Six Sigma, Software Documentation, Strategic Planning, Technical Support, Training, Troubleshooting, Vendor Management, Vendor Relations
About
Twenty years of broad information technology experience with the last 10 years focused in health care with in-depth experience building and leading a global organization. Experienced and balanced leader with demonstrated success in managing large global IT teams, leading cross-functional projects, and leading implementations and upgrades of IT systems and technology in a complex global environment.
Extensive experience leading global IT functions within the Cyber Security and Infrastructure and Operations arenas with focus on the convergence of information security, privacy and business strategy through innovative cybersecurity strategy, data protection governance, enterprise risk management, and IT technical solutions supporting business capabilities.
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