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Kevin Harrison
Information Security Specialist Phishing & Behavioral Insights |SSAP|
Charlotte, NC, United States
Details
Education:
Bachelor of Science - BS
Emergency and Disaster Management
Western Carolina University
2020 : 2022
Associate of Arts - AA
Liberal Arts and Sciences/Liberal Studies
Rowan-Cabarrus Community College
2019 : 2020
Emergency and Disaster Management
Western Carolina University
2020 : 2022
Associate of Arts - AA
Liberal Arts and Sciences/Liberal Studies
Rowan-Cabarrus Community College
2019 : 2020
Experience:
- Execute the GXO Phishing simulation programme, including building simulation/scenario templates and learning pages, scheduling tests, and assigning remedial e-learning.
- Conduct learning/training needs analysis to identify security knowledge gaps, using a variety of data sources
and insights to inform future awareness requirements.
- Support the creation, review and implementation of communications and learning material, to mitigate
potential cyber threats, prevent cyber breaches and reduce business impact.
- Manage queries, questions, and complaints from stakeholders (e.g., colleagues) regarding Information
Security training.
- Collate, create, and maintain training reports, ensuring allocated training is completed, and non-compliance
is followed up; where appropriate, escalating to proper stakeholders (e.g., HR).
- Mature the end-to-end social engineering resilience program, associated initiatives, processes, and supporting strategy.
- Feed human behavioral insights and end-user testing data into the campaigns team to support the development of awareness activities.
2022 : Present
GXO Logistics, Inc.
Information Security Specialist (Phishing & Behavioral Insights)
• Worked alongside the North Carolina Emergency Management team helping serve as an aide during the COVID-19 pandemic.
• Helped distribute over one million proper protective equipment (PPE) and meals to food banks around the east coast of North Carolina.
• Used emergency management software, WebEOC to fulfill orders with proper protective equipment (PPE). • Provided needed assistance to hurricane Dorian relief efforts in September 2019.
• Coordinated the safe and efficient movement of over a $500,000 worth of equipment.
• Served as a squad leader to a platoon overseeing between 3-5 soldiers and acting as a liaison between soldiers and platoon sergeant.
• Assisted the Logistics Officer with coordinating readiness on equipment transportation and de-escalating issues.
2015 :
North Carolina National Guard
68G Sergeant (SASMO)
• Responsible for smooth performance of entire e-ticketing systems for level 1 customer support center.
• Accountable for e-ticket response quality, accuracy of escalation, and resolution time.
• Oversee four customer support associates who operate the e-ticketing systems for all North America Tesla
locations.
• Maintain strong working relationships with EHS specialists, Development team, Project Managers, and IT.
• Analyzes and share weekly updates on e-tickets such as (number of tickets received, average response time,
escalation accuracy, and feedback).
2021 : 2022
Tesla
Environment, Health, Safety and Security Systems and Tools Intern
•Managed the planning, creation, and deployment of physical security and site emergency training efforts throughout Tesla facilities operating in Nevada and delivering strategic security training services according to operational requirements and regulations governing site security and safety.
•Provided in-person awareness training on topics such as Active Attacker Response, Situational Awareness, and Stop the Bleed (STB) course material.
•Helped development security training programs focused on educating individuals and groups in security strategies, processes, and systems, delivering training programs that promoted site safety and excellent customer experiences.
2021 : 2021
Tesla
Global Security Awareness & Training Intern
• Assists in maintaining a safe environment and remains with patient at all times to provide on-going observation of the patient and alert the nursing staff as patient care needs arise.
• Performs all related job responsibilities in a safe manner, functioning under the supervision of the Registered Nurse.
• Observes the patient at the bedside.
• Calls for assistance and notifies the nurse of immediate patient or staff needs.
• Assists in preparing food trays as needed.
• Provides assistance at mealtime by setting up trays, opening food containers, cutting meat, and handing utensils to the patient.
• Assists with feeding the patient after the licensed nurse determines the diet is appropriate for the patient and there is no difficulty swallowing or anticipated untoward event.
• Provides diversional activities such as reading to patients, talking to patients, watching TV and/or listening to radio with the patient.
2020 : 2021
Atrium Health
Patient Safety Attendant
- Conduct learning/training needs analysis to identify security knowledge gaps, using a variety of data sources
and insights to inform future awareness requirements.
- Support the creation, review and implementation of communications and learning material, to mitigate
potential cyber threats, prevent cyber breaches and reduce business impact.
- Manage queries, questions, and complaints from stakeholders (e.g., colleagues) regarding Information
Security training.
- Collate, create, and maintain training reports, ensuring allocated training is completed, and non-compliance
is followed up; where appropriate, escalating to proper stakeholders (e.g., HR).
- Mature the end-to-end social engineering resilience program, associated initiatives, processes, and supporting strategy.
- Feed human behavioral insights and end-user testing data into the campaigns team to support the development of awareness activities.
2022 : Present
GXO Logistics, Inc.
Information Security Specialist (Phishing & Behavioral Insights)
• Worked alongside the North Carolina Emergency Management team helping serve as an aide during the COVID-19 pandemic.
• Helped distribute over one million proper protective equipment (PPE) and meals to food banks around the east coast of North Carolina.
• Used emergency management software, WebEOC to fulfill orders with proper protective equipment (PPE). • Provided needed assistance to hurricane Dorian relief efforts in September 2019.
• Coordinated the safe and efficient movement of over a $500,000 worth of equipment.
• Served as a squad leader to a platoon overseeing between 3-5 soldiers and acting as a liaison between soldiers and platoon sergeant.
• Assisted the Logistics Officer with coordinating readiness on equipment transportation and de-escalating issues.
2015 :
North Carolina National Guard
68G Sergeant (SASMO)
• Responsible for smooth performance of entire e-ticketing systems for level 1 customer support center.
• Accountable for e-ticket response quality, accuracy of escalation, and resolution time.
• Oversee four customer support associates who operate the e-ticketing systems for all North America Tesla
locations.
• Maintain strong working relationships with EHS specialists, Development team, Project Managers, and IT.
• Analyzes and share weekly updates on e-tickets such as (number of tickets received, average response time,
escalation accuracy, and feedback).
2021 : 2022
Tesla
Environment, Health, Safety and Security Systems and Tools Intern
•Managed the planning, creation, and deployment of physical security and site emergency training efforts throughout Tesla facilities operating in Nevada and delivering strategic security training services according to operational requirements and regulations governing site security and safety.
•Provided in-person awareness training on topics such as Active Attacker Response, Situational Awareness, and Stop the Bleed (STB) course material.
•Helped development security training programs focused on educating individuals and groups in security strategies, processes, and systems, delivering training programs that promoted site safety and excellent customer experiences.
2021 : 2021
Tesla
Global Security Awareness & Training Intern
• Assists in maintaining a safe environment and remains with patient at all times to provide on-going observation of the patient and alert the nursing staff as patient care needs arise.
• Performs all related job responsibilities in a safe manner, functioning under the supervision of the Registered Nurse.
• Observes the patient at the bedside.
• Calls for assistance and notifies the nurse of immediate patient or staff needs.
• Assists in preparing food trays as needed.
• Provides assistance at mealtime by setting up trays, opening food containers, cutting meat, and handing utensils to the patient.
• Assists with feeding the patient after the licensed nurse determines the diet is appropriate for the patient and there is no difficulty swallowing or anticipated untoward event.
• Provides diversional activities such as reading to patients, talking to patients, watching TV and/or listening to radio with the patient.
2020 : 2021
Atrium Health
Patient Safety Attendant
Company:
GXO Logistics, Inc.
Years of Experience:
8
Skills
Critical Thinking, Decision-Making, Leadership, People Management, Security Awareness
About
A 2022 Graduate of Western Carolina University earning my Bachelor's degree in Emergency and Disaster Management. I have a wide range of experience working in content development, information security awareness, and public speaking. With my experience, I would be a great candidate for any role that possesses these needs in its job description.
Contact info:
Kevin.J.Harrison1994@gmail.com
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