Kim Hedges
Details
Villanova University
2003 : 2007
Computer Information Systems
Kingwood College
1996 : 1998
Accounting
Houston Community College
1995 : 1996
Citi
VP - Global Information Security / Data Protection
• Lean Navigator responsible for implementing Lean IT in Information Services (IS) environment
• Member of Continuous Improvement Network facilitating Process Analysis and Improvement
• Perform Value Stream Mapping (process/workflow mapping) to include Waste Reduction
• Identify gaps, issues and risks through diagnostics and drive to closure
• Execute efficiencies to current processes through procedural changes, reporting and/or automation
• Partner with internal businesses to identify, implement and track Key Performance Indicators (KPIs)
• Define and Implement core competencies and ITIL best practices to include Service Level Agreements, Severity logic design and accurate capture of Severity levels, design of Critical Incident Management procedures, Root Cause Analysis through data capture resulting in reduction of incidents in the environment, institute High Availability, Business Continuity and Disaster Recovery based on critical applications/services (end-to-end implementation of ITIL best practices)
2013 : 2013
Baylor Health Care System
IT Process Engineer II
• Process analysis, mapping and improvement
• Review of processes for overlaps or gaps
• Execution of efficiencies to current processes through procedural changes, reporting and/or automation
• Introduction of new processes as government or in-house guidelines change
• Implementation of risk controls through reporting and/or automation
• Review of audit findings and recognition of opportunities to enhance processes and controls
• Project management and implementation
2009 : 2013
GMAC ResCap
Sr. Business Process Analyst III
• Project manager and lead for Global Program consisting of four (4) Projects to integrate Infrastructure, Server, Application and Billing tracking systems into one all-inclusive workflow and tracking system
• Efficiently manage Projects for deployment and repurposing of servers into the environment; tracking of application costs and Return On Investment; decommissioning of servers and applications with high overhead or minimal use; and increasing efficiencies for Total Cost of Ownership of applications and infrastructure used by the businesses
• Subject Matter Expert for Infrastructure Tracking Systems; coordinator of testing during migration of systems; tester for system go-lives
• Manage infrastructure support teams of up to fifteen (15) personnel supporting 2,200 users; coordinate, train and manage internal and external team resources; manage resource time and budgets; execute performance reviews; make recommendations for raises and promotions
• Successfully execute various high-profile technical initiatives for Lotus Domino, Lotus Notes, Novell NetWare and Active Directory
• Assist with the design and deploy and support Novell NetWare infrastructure consisting of twelve (12) Novell servers
• Implement and support Lotus Domino server infrastructure consisting of ten (10) Domino servers, accommodating for fail over, Disaster Recovery and Business Continuity
• Provide businesses technical instruction and overview regarding network infrastructure for supporting Disaster Recovery solutions
• Initiated and successfully executed several cross-firm, cross-build, cross-network and cross-tree/domain consolidations for Merger activities
• Designed and implemented several Process Management, Disaster Recovery and technical documentation databases in Lotus Notes and Microsoft Access as well as created the content and procedures aligned
2000 : 2009
JP Morgan Chase
Project Manager/Business Analyst/Operations Manager/Infrastructure Supervisor
• Effectively managed and lead various technical project implementations as Houston Cluster Team Lead
• Member of Process Implementation and Lotus Notes Development teams, ensuring successful implementation into the environment
1999 : 2000
PriceWaterhouseCoopers
Technology Specialist, Level 2
Skills
5S, Access, Analysis, Business Analysis, Business Continuity, Business Process, Business Process Improvement, Business Process Re-engineering, Business Requirements, Change Management, Databases, Data Center, Disaster Recovery, High Availability, Incident Management, Information Technology, IT Management, IT Operations, IT Service Management, IT Strategy, Leadership, Lean IT, Lean Process Improvement, Loan Servicing, Management, Microsoft Access, Networking, PMO, Presentations, Process Improvement, Program Management, Project Delivery, Project Management, Project Management Office (PMO), Project Portfolio Management, Requirements Analysis, Requirements Gathering, Risk Assessment, Risk Management, SharePoint, Six Sigma, Software Documentation, System Deployment, Systems Analysis, Testing, Value Stream Mapping, Visio, Project Portfolio
About
Talented Process Engineer, Project Manager, Business Analyst, Operations Manager and Infrastructure Supervisor with hands-on technical experience in various technology areas. Work history that reflects dependability and longevity with several large corporations in the accounting, banking, mortgage and healthcare industries. Education and certifications to back extensive experience and accomplishments.
Seeking an opportunity in a challenging and exciting role that offers a sense of accomplishment and room for career growth, working on a team that produces results.
Specialties:
• Six Sigma / Lean IT
• Process Auditing and Improvement
• Business Analysis
• Technical Project Management
• Program Management Office (PMO)
• Return On Investment (ROI)
• Asset Management / Total Cost of Ownership (TCO)
• Business Continuity / Disaster Recovery
• Desktop / Help Desk Management
• Infrastructure Support and Supervising
• Hands-On Technical Experience
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