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Kyle Palmieri
Security Operations Analyst at Ascensus
Morrisville, PA, United States
Details
Experience:
2017 : Present
Ascensus
Security Operations Analyst (Information Security)
• As part of the company’s security department and a managed security services provider, my role is to test, implement, and manage various managed firewall, SIEM, endpoint solutions, and other security tools across several thousand customer sites nationwide
• Design and implement managed endpoint security policies, infrastructure, and updating procedures
• Develop SIEM alarming rules while monitoring and responding to alarms, incidents, events, and errors feeding in from various system dashboards
• Designed and constructed a comprehensive test environment where multiple departments can recreate issues and test software, hardware, and security products
• Act as an advisor and a resource for helpdesk supervisors and field personnel on the implementation, configuration, and troubleshooting of various security products
• Manage a team dedicated to the staging and configuration of company products and security solutions
• Organized and executed several major security audits of over a thousand customer sites nationwide, ensuring each customer’s network was properly secured and able to pass penetration tests and vulnerability scans per industry data security standards
• Produce and update easy to follow documentation outlining security procedures and solutions to issues that are encountered frequently
2016 : 2017
Signature Systems
Security Engineer
• Ensure the high quality of company hardware and software products through performing audits on customers' equipment before it arrives on site
• Manage a project team dedicated to the configuration and staging of custom security products including firewalls, UTMs, SIEM appliances, switches and encrypted credit card terminals
• Responsible for the deployment and administration of centrally managed firewall rules and endpoint security software at over 2000 customer sites nationwide
• Liaison with the installation team and field personnel in order to provide training and updates on security, software, and hardware changes enacted by the engineering department
2015 : 2016
Signature Systems
Product QA and Security Specialist
• Provide troubleshooting, preventative maintenance, network configuration, and the setup and repair of company product(s) including system hardware, software, PCs, and Point of Sale equipment at customer sites
• Supervise the rollout of company products at customer sites and ensure end users receive adequate training
• Install and configure servers, workstations, and network equipment at customer sites nationwide
• Represent Signature Systems by introducing and demonstrating company software to potential end users attending conventions nationwide
• Deploy security patches to customers’ systems and perform SQL database migrations
2014 : 2015
Signature Systems
Field Technician
• Troubleshot technical issues on all office servers, desktops, network equipment, telephones, printers, and fax machines
• Installed and updated software on office desktops and ensured the proper operation of a Windows Server backup system
• Responsible for generating quarterly billing and performance statements for asset management clients
• Utilized cloud-based financial analysis systems to generate a wide array of reports used in the decision-making of advisors
• Performed SQL queries in a customer relationship management database to generate reports, lists, and documents
• Ensured compliance with regulatory agencies and the firm’s broker-dealer by preparing files for monthly and quarterly review
• Trained new employees on essential office functions and various software platforms
2007 : 2014
Prometheus Capital Management
Information Technology Associate
Ascensus
Security Operations Analyst (Information Security)
• As part of the company’s security department and a managed security services provider, my role is to test, implement, and manage various managed firewall, SIEM, endpoint solutions, and other security tools across several thousand customer sites nationwide
• Design and implement managed endpoint security policies, infrastructure, and updating procedures
• Develop SIEM alarming rules while monitoring and responding to alarms, incidents, events, and errors feeding in from various system dashboards
• Designed and constructed a comprehensive test environment where multiple departments can recreate issues and test software, hardware, and security products
• Act as an advisor and a resource for helpdesk supervisors and field personnel on the implementation, configuration, and troubleshooting of various security products
• Manage a team dedicated to the staging and configuration of company products and security solutions
• Organized and executed several major security audits of over a thousand customer sites nationwide, ensuring each customer’s network was properly secured and able to pass penetration tests and vulnerability scans per industry data security standards
• Produce and update easy to follow documentation outlining security procedures and solutions to issues that are encountered frequently
2016 : 2017
Signature Systems
Security Engineer
• Ensure the high quality of company hardware and software products through performing audits on customers' equipment before it arrives on site
• Manage a project team dedicated to the configuration and staging of custom security products including firewalls, UTMs, SIEM appliances, switches and encrypted credit card terminals
• Responsible for the deployment and administration of centrally managed firewall rules and endpoint security software at over 2000 customer sites nationwide
• Liaison with the installation team and field personnel in order to provide training and updates on security, software, and hardware changes enacted by the engineering department
2015 : 2016
Signature Systems
Product QA and Security Specialist
• Provide troubleshooting, preventative maintenance, network configuration, and the setup and repair of company product(s) including system hardware, software, PCs, and Point of Sale equipment at customer sites
• Supervise the rollout of company products at customer sites and ensure end users receive adequate training
• Install and configure servers, workstations, and network equipment at customer sites nationwide
• Represent Signature Systems by introducing and demonstrating company software to potential end users attending conventions nationwide
• Deploy security patches to customers’ systems and perform SQL database migrations
2014 : 2015
Signature Systems
Field Technician
• Troubleshot technical issues on all office servers, desktops, network equipment, telephones, printers, and fax machines
• Installed and updated software on office desktops and ensured the proper operation of a Windows Server backup system
• Responsible for generating quarterly billing and performance statements for asset management clients
• Utilized cloud-based financial analysis systems to generate a wide array of reports used in the decision-making of advisors
• Performed SQL queries in a customer relationship management database to generate reports, lists, and documents
• Ensured compliance with regulatory agencies and the firm’s broker-dealer by preparing files for monthly and quarterly review
• Trained new employees on essential office functions and various software platforms
2007 : 2014
Prometheus Capital Management
Information Technology Associate
Company:
Ascensus
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