Lance Hammick
Details
Currently Working on Completing Business Management Degree
Coursework Toward a Bachelor’s Degree in Business Management
Associate's Degree
Business Management
TUNXIS COMMUNITY-TECHNICAL COLLEGE
Directly report to the Cybersecurity Vice President of Energy & Water.
Provides advanced level skills and knowledge of secure networks, applications, systems, infrastructure, environments and security systems, ensuring requirements are in line with Corporate information security policies and processes, as well as Line of Business (including Cloud) security standards.
Provides technical leadership regarding security protocols related to all aspects of enterprise and cloud computing.
Provides advanced level advice on data security issues, compliance, and privacy requirements.
Knowledge of compliance program security controls, like ISO 27001, SOC 2, and FedRAMP, as applied to cloud SaaS, PaaS and IaaS operations.
Knowledge of database security principles, encryption technologies and architectures.
2022 : Present
Oracle
Security Architecture Specialist, Cybersecurity Department for Oracle Energy and Water
As a Principal Solutions Consultant I’m the expert for formulating and leading technical / functional support activities to clients and customers while ensuring customer satisfaction. I focus on large or complex opportunities that need creative and complex solutions. I craft solutions from the Oracle Utilities applications (CCS - Customer Cloud Service / C2M – Customer to Meter) that meet our customers’ business issues and future plans. I help develop and deliver outstanding Oracle presentations and demonstrations that showcase the real value of the proposed solution. I lead on any and all aspects of the technical business processes.
2019 : 2022
Oracle Energy and Water
Principal Solutions Consultant
I was tapped to develop and implement the strategic and technical roadmap supporting the advancement of meter-to-cash technology. Through extensive business analysis, I defined process improvement initiatives and outlined performance metrics to measure success.
As a subject matter expert, I advised senior leaders on best practices and solved business problems. My areas of contribution included business process improvements, developing business cases, conducting market scans, financial assessment, cost-benefit analysis and participating in strategic task forces.
Collaborating closely with the IT team, I participated in the execution of large-scale technology enhancement projects. With a strong understanding of business needs, I translated requirements into detailed technical design and programming specifications. When complete, I liaised with business leaders to ensure maximum adoption.
AUTOMATION :
► Contributing to a 5-person Scrum team, I helped build the company’s first Robotic Process Automation.
► I led a $20K automation of meter and account changes by developing, testing, and integrating new design changes. This project cut manual meter installation from 55 minutes with 2 people to <10 minutes with 1 person. In 2018, there were 2,878 changes made with timing going from 20 minutes to 4.
PROCESS OPTIMIZATION :
► I consolidated 16 metering databases into 1 utilizing Access to build an IT Service Request tracking system. Receiving 100+ requests per month, it accelerated ITs ability to respond, slashing 650 manhours and boosting KPIs.
RECOGNITION :
► In 2018, I received a Peer Recognition Award for being “The Closer” and doing what it takes to get results.
► In relation to the Robotic Process Automation project, I was recognized for my role in compiling and analyzing meter-to-cash process inventory and standardizing automation packages.
► In 2017, I received a Peer Recognition Award for being an “Outstanding Innovator” delivering multiple automations.
2016 : 2019
Eversource Energy
Strategist, Meter to Cash
Following the merger of Northeast Utilities, I transitioned into this newly created role. I administered PowerTrack, the metering inventory and asset management database to manage 1.5M+ meters. I also acted as a technical expert, assisting with cross-functional process improvements and resolution of billing issues.
From a technology standpoint, I guided the design, delivery, enhancement, and support of meter-to-cash solutions. Serving as a Functional Project Manager, I was responsible for gathering business requirements and then leading all phases from design and development through testing and implementation. On a day-to-day basis, I provide technical support to the field. During power outages, I supervise the work of 20+ Electrical E-1 Contractors.
PROJECT HIGHLIGHTS :
I served as Functional Project Lead, IT Solutions Architect, Business Analyst, Process Analyst, Change Management Lead, Procedure Writer, and Tester.
► I gained Capital Project Committee buy-in on a $500K upgrade ProwerTrack to create a single source asset database. I built, tested, and integrated the technology, delivering improved security, data accuracy, validation, consistency, and SOX controls. It resulted in 33% less complex meter configurations, a 50K reduction in printing, and improved metrics. This was the first time I wrote a high-level design, functional, and technical software specification document.
► I pioneered the use of MV90XI as the communication engine for gas meters in the utility industry. Saving millions of dollars, I influenced a switch to Mercury Pulse Accumulators to compensate for numerous critical issues with our current vendor. I customized the MPA software to align with diaphragm, rotary and turbine meter needs. Sampling 10% of inventory, I executed quality testing. Ultimately, I rolled out the software to 6K+ locations and facilitated training to 26 union employees. Replacing failing Metscan devices, I reduced Yankee Gas not calling in rates from 12% to 3.5%.
2009 : 2016
Eversource Energy
SENIOR METER OPERATIONS COORDINATOR
I worked for Northeast Utilities, which merged into Eversource Energy. As Meter Specialist, I controlled the meter asset database, Formtrack, and all system interfaces. Also, I managed the installation and recording of all meters to include net, substation, totalized meters, and onsite hardware. To ensure billing accuracy, I conducted cross-functional testing.
With an eye for optimization, I identified opportunities for continuous improvement. I monitored operational trends and benchmarking. From a project standpoint, I assisted in deploying new department technologies. As the technical expert, I supported the business with training and troubleshooting.
2004 : 2009
Eversource Energy
METER SPECIALIST
Skills
Advanced Problem Solving, Agile Project Management, Automation, Business Analysis, Business Process Improvement, Change Management, Critical Thinking, Cross-functional Team Leadership, Customer Service, Data Analysis, Database Development, Demand Response, Electricity Markets, Electric Power, Energy Efficiency, Energy Management, Leadership, Meter Data Management, Metering Systems, Metrics Reporting, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Performance Testing, Power Generation, Power Systems, Problem Resolution, Process Improvement, Process Redesign, Product Analysis, Program Management, Project Management, Quality Management, Requirements Analysis, Six Sigma, Smart Grid, Smart Metering, Software Development Life Cycle (SDLC), Software System Analysis, SQL, Strategic Planning, Strategic Vision, Strategy, Team Building, Technology Integration, Training & Development, Vendor Partnerships, Visio
About
Responsible and single point of contact for addressing all Cybersecurity RFIs, RFPs, Cybersecurity Questionnaires and Annual Security Audits in Oracle Energy and Water.
With a reputation for being at the forefront of industry change, I bring 18+ years of experience as a meter-to-cash subject matter expert. I deploy innovative technology solutions that automate business processes, leading full-cycle, enterprise-wide projects from concept through implementation.
Leveraging Lean Six Sigma tools, I influence continuous improvement and champion disruptive ideas. My strengths are rooted in the big picture. I keep an eye on the horizon and have a keen ability to operationalize the workflows needed to achieve overarching strategic goals. I also have a passion for learning and driving results.
At the end of the day, I thrive on solving complex business problems. Fostering a culture of high-performance, I take time to mentor team members and peers to maximize their potential. Making field jobs easier is the foundation of my role. I consider going above and beyond simply standard business practice.
SPECIALTIES:
Innovation ♦ Solutions Consulting ♦ Meter-to-Cash Value Chain ♦ Business Analysis ♦ Technology Integration ♦ Automation Process Optimization ♦ Solutions Architect ♦ Functional Project Management ♦ Reporting ♦ Value Selling ♦
HIGHLIGHTED WINS:
★ I was the first to use MV90XI as the communication engine for gas meters in the utility industry, defining installation through implementation. Today it is standard operation.
★ Transforming the way meters are installed, I introduced automation decreasing install time from 55 minutes to <10.
★ At Eversource Energy, I was part of the team that developed the first Robotic Process Automation.
I am always happy to lend my expertise in meter-to-cash, and I look forward to connecting with you.
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