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Lawrence B.
Information Security Analyst at Logan Health
Kalispell, MT, United States
Details
Education:
Bachelor of Science (BS)
Cloud Computing
Western Governors University
2023
Cloud Computing
Western Governors University
2023
Experience:
• Develops, executes, and tracks the performance of security measures to protect information, network infrastructure, and computer systems.
• Designs computer security strategy and engineers comprehensive cybersecurity architecture.
• Identifies, defines, and documents system security requirements and recommends solutions to leadership.
• Configures, troubleshoots, installs, and maintains security infrastructure software and hardware while monitoring for security breaches or intrusions.
• Monitors systems for irregular behavior and establishes preventive measures.
• Plans, develops, implements, and updates Information Security strategies.
• Educates and trains staff on information system security best practices.
• Collaborates with users on computer data access needs, identifies security threats and violations, identifies, and recommends needed programming or process changes.
• Utilizes data encryption, firewalls, and other appropriate security tools or applications to conceal and protect transfers of confidential digital information.
• Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, and/or disclosure. Adheres to emergency data processing needs.
• Reviews violations of security procedures and provides training to eliminate further violations.
• Monitors and restricts access to sensitive, confidential, and/or high-security data.
• Modifies security files and applications per department protocol. Provides specialized access, allows new software installation and/or integration and corrects errors.
• Performs risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
• Safeguards system security and improves overall server and network efficiency by training users and promoting security awareness.
• Determines when to update virus protection systems by monitoring current reports of computer viruses, facilitates and/or performs needed updates.
2023 : Present
Logan Health
Information Security Analyst
• Design, support, and maintain organization infrastructure, including implementation and design of hardware and software solutions
• Work with end user departments to vet, implement and design solutions to increase productivity and effectiveness
• Windows Desktop image architecture and design
• Active Directory administration
• MECM/SCSM administration
• CMDB/Hardware lifecycle administration
• Virtual environment and remote user administration (VMWare, Hyper-V, Citrix)
• BC/DR
• Compliance and security
• Threat mitigation
2022 : 2023
Logan Health
Associate Systems Engineer (SE2)
Responsible for maintaining existing servers and supporting infrastructure while performing daily operations such as; monitoring data center hardware for failures, performing hardware replacements, monitoring daily backups for success, tape rotation, and restores. Duties include the active maintenance and problem resolution for the following; compute, storage, virtualization, active directory, exchange, BC/DR, and compliance/security.
2019 : 2022
Logan Health
Systems Engineer
• Support a broad workload of issues from a diverse user base of approximately 500 employees in multiple local facilities, as well as provide remote support for end users in the field and at customer centers across the United States and internationally.
• Install, upgrade, support and troubleshoot all Windows releases through current build Windows 10, Microsoft Office 365/2016/2013/2010/2007, Linux, Apple, and other desktop applications, including SAP, Siemens Teamcenter, and Citrix clients
• Support, configure and troubleshoot Microsoft Active Directory, SCCM and USMT
• Bomgar remote applications
• McAfee Agent, DLP, and VSE
• Virtualization via Hyper-V and VMWare
• Virus remediation and removal, including extensive recovery of malware and ransomware
• Install, upgrade, support and troubleshoot printers, specializing in Xerox WorkCentres and Multifunction devices, including hardware, network and print server issues, CentreWare Web administration, and Follow-You printing.
• Support also provided for departmental and workgroup printers and multifunction devices, including Xerox, HP, and Brother
• Perform full hardware and software support, general preventative maintenance tasks and remedial repairs on multiple PC models, including Lenovo ThinkCentres and ThinkPads, Dell Precision and Optiplex workstations, Dell Precision notepads, and Toshiba Portege and Tecra notepads
• Customize desktop hardware to meet individual user specifications and site standards
• Work with LAN/WAN networking teams and data center facilities teams to troubleshoot and resolve site networking issues.
• Work in conjunction with networking team and data center to perform hardware replacement and maintenance on Cisco Catalyst and Nexus network switches, local HP Proliant and Dell Poweredge servers, and HP/APC UPS devices
• Administration of MobileIron and Microsoft Intune MDM User profiles, as well as support and troubleshooting for end user devices, including iOS, Android, and Blackberry.
2013 : 2019
Applied Materials
Senior Desktop Engineer
Full service in-home PC repair and support, providing solutions and education on all manner of hardware and software related failures. Component malfunction, virus and maintainence, basic home networks, and all other customer needs.
2010 : 2013
Breathe Code
PC Repair Technician
• Designs computer security strategy and engineers comprehensive cybersecurity architecture.
• Identifies, defines, and documents system security requirements and recommends solutions to leadership.
• Configures, troubleshoots, installs, and maintains security infrastructure software and hardware while monitoring for security breaches or intrusions.
• Monitors systems for irregular behavior and establishes preventive measures.
• Plans, develops, implements, and updates Information Security strategies.
• Educates and trains staff on information system security best practices.
• Collaborates with users on computer data access needs, identifies security threats and violations, identifies, and recommends needed programming or process changes.
• Utilizes data encryption, firewalls, and other appropriate security tools or applications to conceal and protect transfers of confidential digital information.
• Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, and/or disclosure. Adheres to emergency data processing needs.
• Reviews violations of security procedures and provides training to eliminate further violations.
• Monitors and restricts access to sensitive, confidential, and/or high-security data.
• Modifies security files and applications per department protocol. Provides specialized access, allows new software installation and/or integration and corrects errors.
• Performs risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
• Safeguards system security and improves overall server and network efficiency by training users and promoting security awareness.
• Determines when to update virus protection systems by monitoring current reports of computer viruses, facilitates and/or performs needed updates.
2023 : Present
Logan Health
Information Security Analyst
• Design, support, and maintain organization infrastructure, including implementation and design of hardware and software solutions
• Work with end user departments to vet, implement and design solutions to increase productivity and effectiveness
• Windows Desktop image architecture and design
• Active Directory administration
• MECM/SCSM administration
• CMDB/Hardware lifecycle administration
• Virtual environment and remote user administration (VMWare, Hyper-V, Citrix)
• BC/DR
• Compliance and security
• Threat mitigation
2022 : 2023
Logan Health
Associate Systems Engineer (SE2)
Responsible for maintaining existing servers and supporting infrastructure while performing daily operations such as; monitoring data center hardware for failures, performing hardware replacements, monitoring daily backups for success, tape rotation, and restores. Duties include the active maintenance and problem resolution for the following; compute, storage, virtualization, active directory, exchange, BC/DR, and compliance/security.
2019 : 2022
Logan Health
Systems Engineer
• Support a broad workload of issues from a diverse user base of approximately 500 employees in multiple local facilities, as well as provide remote support for end users in the field and at customer centers across the United States and internationally.
• Install, upgrade, support and troubleshoot all Windows releases through current build Windows 10, Microsoft Office 365/2016/2013/2010/2007, Linux, Apple, and other desktop applications, including SAP, Siemens Teamcenter, and Citrix clients
• Support, configure and troubleshoot Microsoft Active Directory, SCCM and USMT
• Bomgar remote applications
• McAfee Agent, DLP, and VSE
• Virtualization via Hyper-V and VMWare
• Virus remediation and removal, including extensive recovery of malware and ransomware
• Install, upgrade, support and troubleshoot printers, specializing in Xerox WorkCentres and Multifunction devices, including hardware, network and print server issues, CentreWare Web administration, and Follow-You printing.
• Support also provided for departmental and workgroup printers and multifunction devices, including Xerox, HP, and Brother
• Perform full hardware and software support, general preventative maintenance tasks and remedial repairs on multiple PC models, including Lenovo ThinkCentres and ThinkPads, Dell Precision and Optiplex workstations, Dell Precision notepads, and Toshiba Portege and Tecra notepads
• Customize desktop hardware to meet individual user specifications and site standards
• Work with LAN/WAN networking teams and data center facilities teams to troubleshoot and resolve site networking issues.
• Work in conjunction with networking team and data center to perform hardware replacement and maintenance on Cisco Catalyst and Nexus network switches, local HP Proliant and Dell Poweredge servers, and HP/APC UPS devices
• Administration of MobileIron and Microsoft Intune MDM User profiles, as well as support and troubleshooting for end user devices, including iOS, Android, and Blackberry.
2013 : 2019
Applied Materials
Senior Desktop Engineer
Full service in-home PC repair and support, providing solutions and education on all manner of hardware and software related failures. Component malfunction, virus and maintainence, basic home networks, and all other customer needs.
2010 : 2013
Breathe Code
PC Repair Technician
Company:
Logan Health
Years of Experience:
22
Skills
ACD, Active Directory, Adobe Acrobat, Bomgar, Business Process Improvement, Call Centers, Citrix, Cloud Security, Computer Hardware, Customer Satisfaction, Customer Service, Group Policy, Hardware, Inbound Marketing, Information Security, Infrastructure, IT Service Management, Leadership, Management, Microsoft Azure, Microsoft Excel, Microsoft Office, Networking, Operating Systems, Operations Management, Performance Management, Powershell, Process Improvement, Service Delivery, Software Documentation, Software Installation, System Administration, Team Leadership, Team Management, Technical Support, Ticketing Systems, Track-It, Training, Troubleshooting, Windows 10, Workforce Management, IEX, Customer Experience, Contact Centers, VoIP, Call Center Development, Avaya, Employee Engagement, IVR, Sla, Asset Location, Outsourcing
About
Experienced IT Engineer with a demonstrated history of working in the information technology and services industry. Bachelor of Science (BS) in Cloud Computing from Western Governors University.
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