Leon McBride

ITIL® 4 Certified - Government IT Manager/Cybersecurity Specialist - IT Industry Leader Architect

Lakewood, NJ, United States

Details

Experience: Managed IT/OT Cybersecurity, Functions and Platforms, including first, second, third and fourth level support. Constructed the IT/Security department managing a small staff and vendor support. Also responsible for a $1 million dollar budget which includes the physical security of the facilities most important assets; its employees, contractors, proprietary information, and practices.

• Design, Develop, Implement, and coordinate systems, policies, and procedures

• Monitoring and diagnosing network and hardware problems

• Manage Vendors; ensuring SLA compliance & give regular improvement feedbacks

• Preserve assets, Information Security and Control Structures.

• Conceptualized Emergency Notification systems for customer and employees

• Managing several upgrades and integrations; Office 365, VMware, and Wi-Fi

• Develop and manage business continuity and disaster recovery plans

• Worked with development team to harden business firewall by upgrading

• Operational planning and budget development for IT Business, Cybersecurity & OT

• Implementation and monitoring of cybersecurity plans (MEL/JIF and WQAA)

• Manage all reports and documentation related to network and systems operations

• Develop maintenance schedules for network and systems equipment

• Enforced regular password changes from all employees and user Cybersecurity training

Key Cybersecurity Achievement :

• Slashed risk of cybersecurity attacks by 90% by using manual and automatic updates and training of all employees in information and cybersecurity best practices.

2014 : Present

Lakewood Township Municipal Utilities Authority

Government IT Manager/Cybersecurity Specialist

Public Officer in New Jersey; serving as an impartial witness to the signing of documents and to acknowledge signatures on documents. Administer of Oaths and Affirmations.

2008 :

State of New Jersey

Notary Public

Providing information technology services to public and private sector small and medium size businesses. Evaluated existing systems and needs and recommended products and services. Assigned project staff to installations/implementation and monitored deliverables. Created development plans, project documentation, and test cases.

Also worked closely with clients to analyze IT systems, information technology needs, and their resources in order to plan IT projects and fulfill their expectations. After evaluating a customer’s nature of work and business volume I developed IT system specifications. Solved IT issues – Determined changes, and recommended quality software, hardware and networking systems.

Monitored the execution of strategies, kept up to date with the new technology and conducted researches on latest Information technology market trends. Prepared written reports on solutions offered. Recommended the purchasing of new IT systems and presented new IT features/software and reported project progress to the management.

Key Achievements :

•Co-authored numerous corporate procedures and security policies in support of engineering operations, participated in regular audits to ensure TWIC, security and Environmental regulatory compliance.

•Improved inventory control capabilities by mounting an in-house comprehensive Asset Management program.

•Generated cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.

•Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employers

2004 :

LM Matrix Solutions LLC

Information Technology - Consultant

Member of the St. Barnabas Healthcare (SBHCS/BHMG) Project, tasked with upgrading over 300 PC’s from Win XP to Win7, encompassing all of the St. Barnabas Healthcare Center PC’s located in field doctor offices and Corporate Headquarters. Daily tasks included imaging hospital desktops/laptops with the Win 7 32/64 –bit OS images; manually removing and migrating user data to a network drive, migrating user printer assignments with PrintMig (Microsoft Printer Migration Tool, Pushing Apps via AD, verifying volume wave encryption, then provided follow up and troubleshooting to the end user.

Key Achievements :

• WAVE (Embassy self-encrypting drive management) Administrator.

• Responsible for the operating system migration from Windows XP to Windows 7.

• Analyzed, prepare and documented operational procedures and technical guidelines.

• Created multiple documents to enhance role procedures.

• Maintained professionalism while providing excellent customer service, including answering calls and providing Technical Communication Support.

2014 : 2014

RennerBrown

Healthcare Deployment Technology Consultant

Elevated to Manager role following initial engineering role. Lead a three-member IT Support team in configuring, troubleshooting and maintaining Windows and Linux infrastructure. Provided remote and on-site support for domestic and international customers, including Tier-II for LAN/WAN for this mid-size Internet Digital Marketing Agency. Manage day to day operations of the East Region Offices. Also manage AD/DNS administration, wireless access points and load balancers and NOC support; Provided ongoing management, performance-tuning and Tier-lll support.

Key Achievements :

•Implemented WebEx/GoToMeeting as companywide conferencing and communication solution. Bridge the communication gap with ability allow hosts to create conference bridges and presentation anytime and anywhere in the world.

•Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

•Deployed helpdesk incident ticketing system and used it extensive reporting tools to ensure SLA's were met and staff was accountable for the performance.

•Co-authored open source Linux base helpdesk incident ticketing system.

•Generated company policies and procedures governing corporate security, email and Internet usage, access control, and incident responses.

•Optimized network uptime to 99.9%, led a major network upgrade, and improved systems security and reliability.

•Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal servers, file/print sharing and domain control performance.

•Network and System Design for new office in Chicago, IL; cabling, servers, switches and Printers.

2011 : 2013

Geary LSF

Digital Marketing IT Engineer/Manager - Consultant

Company: Lakewood Township Municipal Utilities Authority

Spoken Language: English

About

Dynamic, performance-driven Information Technology Leader with a seasoned experience skill set; attention to detail and precision. 15+ years of cross-functional IT Management experience. Proficient in customer service support, with updated knowledge in current technologies. A proven ability in evaluating and creating comprehensive solutions, plus the ability to cultivate positive working relationships with a commitment to service excellence.

Wide-ranging experience in general management including full budget responsibility, establishing successful vendor and customer relationships; trusted advisor providing competitive technology advantages by aligning IT and company strategic goals with a constant focus on business value development. Drove business performance and efficiency by influencing management decisions to upgrade technology platforms from legacy systems that no longer receive vendor support.

• Expert knowledge of IT best practices, policies, and regulations

• In-depth understanding of computer science and digital security

• A clear understanding of client/server technology and network architecture

• Good communication, including writing, speaking and active listening

• Strong problem-solving, critical thinking and decision-making skills

• Advanced leadership and conflict management skills

• Customer service and interpersonal skills

• Excellent attention to detail

• Great project management skills, including organization, planning, time management and

prioritization

Additional core competencies include:

• Server Maintenance - Systems Support/Upgrades /Data Backup & Recovery

• Admin and training of web conferencing software/services for WebEx and GoToMeeting

• Fast Pace Help Desk Environment - Backup/Disaster Recovery

• Maintain VMWare/Windows Server - Group Policy/GPO

• Monitor for ISP/Tele COM Issues - Firewall/VPN Placement/Installation

• Purchasing (Servers/Laptops/Phones) - Manage Backup/Disaster Recovery

• Google Gmail, RingCentral, M5/ShoreTel, WebEx and Citrix Administrator

• Cloud Computing - Remote sites

• Data Center Support - Help desk support

• Data & Cyber Security

• Project & Vendor Management

• SaaS & CRM's - Virtual environment

• Security Solutions - Firewalls - System security - Passwords - Security patches

• Mergers & Acquisitions - Due Diligence Assessments

• Telephony Systems - VOIP - Wireless access points - Phone systems

• Network Administration - Network Hardware - Network servers - Patch management