Letitia McGhee
Details
Information Technology
Western Governors University
2020 : 2023
Associate of Arts (AA)
Psychology
Prince George's Community College
2010 : 2012
High School Diploma
General Education
Fairmont Heights High School
2005 : 2009
U.S. Department of Homeland Security
IT Cybersecurity Specialist
2023 : 2023
Embross
Service Manager
2020 : 2023
CACI International Inc
EUC Manager
Supporting IRS enterprise customers under contract on a Managed Print Services project. Performing essential tasks to ensure success and sustainability of a newly awarded printer implementation project. Managing essential tasks to ensure all-staff and all-vendor compliance to IRS security standards and infrastructure.
Notable Tasks :
• Analyzed SCCM and Windows log files for errors and drops in connectivity during testing.
• Assisted with creation of printer configuration guides and client-facing materials for new printer implementation
• Upgraded machines to Windows10 operating system and added them to the DDT domain for testing
• Implementation and administration of Skype for Business with continued support.
• Coordinated meetings with collaborating business units for updates and sharing of information.
• Implementation and management of virtual servers for Xerox multifunctional device solution
• Tested and implemented Xerox Workplace Suite (XWS) service on virtual servers in DDT environment.
• Resolution of high-priority Remedy and ServiceNow incident tickets.
• Deployed new Treasury-wide FollowYouPrint solution on an enterprise level
• Deployed required patches and config files needed for Microsoft Exchange and Xerox Device Manager (XDM) functionality.
• Created scheduling for vendors via SharePoint and Outlook and served as guidance for implementation specialist.
• Setup server manager splunking tool on SQL and XWS servers for monitoring and improved functionality.
• Managed installation of pull print and universal print drivers for DDT and DS testing environment.
• Determined requirements, designed, wrote, and trained associates on processes and systems related to implementation of new printing process transition.
• Created Lab test plans and official transmittals for stakeholder submission.
• Maintained and allocated MFD assets within Excel, Sharepoint, and ServiceNow.
• Deployed and managed group policies and security patches via SCCM and Windows command.
2018 : 2020
ABBTECH
Lead Subject Matters Expert (SME)
• Administered and maintained user access controls and procedures using Active Directory and SCCM.
• Compiled and generated network and security reports on system access based on event logs and Symantec and scans.
• Installed and managed Skype for Business, Lync, and UBCS technologies for VOIP and meeting compatibilities and functions
• Takeover applicable advanced tasks unresolved by lower Tiers
• Detected and reported major incident alerts via Azure management tool
• Tiger Team Security Testing – Deployed, piloted, and supported Windows 10 machines with TPM, BitLocker and Symantec implementation and maintenance within current network infrastructure limits.
• Microsoft SCCM administration and implementation.
• Viewed/manipulated Viewed/manipulated network settings like Internet Properties, TCP/IP, DHCP, DNS, Remote Desktop, VPN utilities, wireless, etc. for Windows 7, 10
• Collaborated with Network team in Cisco router deployments and network configurations.
• Prepared and scanned hardware devices for security vulnerabilities before and after foreign traveling for employees.
• Tested and documented new network implementations as well as monitored events during and after installations.
• Maintained and administered EMC Avamar with use of EMC SAN for data backup and migration.
• Configured and enabled Wifi devices with security policies and standards using Mevo and other resources.
• Ensured implementation and functionality of host firewalls to comply with enterprise firewall standard
• Assist with updating or creation of knowledge-based articles (KBA’s)
• Assisted in the development, implementation, and installation of newly acquired Exchange cloud services – including data and Outlook PST migration using Barracuda software.
• Administered and troubleshot Oracle and Java-based products for increased productivity.
• Deployed and managed RSA SecurID fobs and user accounts for VPN access.
2016 : 2019
IMTAS
System Administrator
Skills
Active Directory, Android, Bmc Remedy, Cashiering, Computer Hardware, Customer Satisfaction, Customer Service, Data Entry, Docker Products, EMC Storage, Group Policy, Hardware, Hardware Deployments, Hardware Installation, Help Desk Support, Hospitality, Information Technology, Iphone, Laptops, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Network Configuration, Networking, Office 365, Outlook, Overseeing Projects, PowerPoint, Printers, Printer Support, Project Management, Public Speaking, Receptionist Duties, Security, Software Installation, System Administration, System Center Configuration Manager (SCCM), Team Leadership, Technical Support, Telephone Skills, Time Management, Training, Troubleshooting, Windows, Windows 7, Workstations
About
Respected IT Professional with 10+ years’ experience in proactive technical environments. Highly motivated, and self-starting professional who completes projects with a high level of quality. I often like to engage in challenges and opportunities where I can learn and facilitate as much as I can.
I enjoy reading, writing, listening to music, skiing, and being a foodie.
When I'm not traveling, I'm at work trying to be great or helping someone else to.
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