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Luke H.
Telecommunications and Cybersecurity Program Manager at Cleveland Brothers Equipment Co
Harrisburg, PA, United States
Details
Experience:
2021 : Present
Cleveland Brothers Equipment Co
Telecommunications and Cybersecurity Program Manager
2012 :
Cleveland Brothers
Telecommunications Manager
2011 : 2012
Prelude Service
Communications Engineer
Proficient administration of Cisco Call Manger (Version 7.1.3), Unity Connection, IPCC, IPSession, Avaya Site Administration and Modular Messaging.
Design, program, and implement new site installs in Cisco Call Manager.
Design and coordinate the installation of infrastructure wiring, network components and services, required for communications.
Provide technical and design assistance to telephone system and network users by responding to requests submitted to the helpdesk, providing on-site technical support, and training client staff.
Keep current infrastructure up to date by completing firmware upgrades and system version upgrades.
Provide training to new employees and second level support to Communication Technicians.
Create, maintain and monitor alerts generated by Cisco RTMT.
Work with Cisco TAC and Avaya to trouble shoot and resolve complex issues.
2006 : 2011
Prelude Services
Communications Analyst
Install, administrate and provide support in various PBX and VOIP PBX infrastructures.
Proficient use in Cisco Call Manager and Avaya Site Administrative to resolve system issues, address user requests, prepare for new site installs, and complete daily tasks.
Maintain various aspects of the communications infrastructures by toning lines, completing cross connects, and troubleshooting PRI connectivity and features with the Local Exchange Carrier.
Order PRI services, POTs lines, DSL/Cable Modem Services, request and receive approval for quotes provided by wiring vendors to see that the infrastructure needs are met for the clients communications needs.
Provide training and remote assistance to onsite Maintenance personal to trouble shoot and resolve a wide range of Telecommunication issues.
2006 : 2008
Prelude Services
Communications Technician
Cleveland Brothers Equipment Co
Telecommunications and Cybersecurity Program Manager
2012 :
Cleveland Brothers
Telecommunications Manager
2011 : 2012
Prelude Service
Communications Engineer
Proficient administration of Cisco Call Manger (Version 7.1.3), Unity Connection, IPCC, IPSession, Avaya Site Administration and Modular Messaging.
Design, program, and implement new site installs in Cisco Call Manager.
Design and coordinate the installation of infrastructure wiring, network components and services, required for communications.
Provide technical and design assistance to telephone system and network users by responding to requests submitted to the helpdesk, providing on-site technical support, and training client staff.
Keep current infrastructure up to date by completing firmware upgrades and system version upgrades.
Provide training to new employees and second level support to Communication Technicians.
Create, maintain and monitor alerts generated by Cisco RTMT.
Work with Cisco TAC and Avaya to trouble shoot and resolve complex issues.
2006 : 2011
Prelude Services
Communications Analyst
Install, administrate and provide support in various PBX and VOIP PBX infrastructures.
Proficient use in Cisco Call Manager and Avaya Site Administrative to resolve system issues, address user requests, prepare for new site installs, and complete daily tasks.
Maintain various aspects of the communications infrastructures by toning lines, completing cross connects, and troubleshooting PRI connectivity and features with the Local Exchange Carrier.
Order PRI services, POTs lines, DSL/Cable Modem Services, request and receive approval for quotes provided by wiring vendors to see that the infrastructure needs are met for the clients communications needs.
Provide training and remote assistance to onsite Maintenance personal to trouble shoot and resolve a wide range of Telecommunication issues.
2006 : 2008
Prelude Services
Communications Technician
Company:
Cleveland Brothers Equipment Co
About
Experienced Telecommunications Manager with a demonstrated history of working in the machinery industry. Skilled in Software Installation, Networking, Cisco Systems Products, Visio, and Microsoft Excel. Strong information technology professional with a B.S focused in Data Communications and Networking from Pennsylvania College of Technology.
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