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Madaline Relosa
Analyst at Wells Fargo
San Francisco, CA, United States
Details
Experience:
• Responsible for researching and analyzing complex issues related to customer accounts
• Leading less experienced staff on new or enhanced services or procedural changes
• Communicate effectively with customers and be proactive in providing service
• Use ART, PAC 2000, WARP, ACT TOOL & LAN CENTRAL, AIMS,WANDA
• Provides project support/leads projects as assigned, supports emergencies as they arise.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Provide subject matter expertise to both LOB partners as well as others within the access facilitation process
• Ability to work effectively, as well as independently, in a team environment
• Identifying opportunities to drive process efficiency through refinement
• Strong analytical skills with high attention to detail and accuracy
2014 : Present
Wells Fargo
Information Security Analyst 2
1997 :
Wells Fargo
Analyst
• Responsible for researching and analyzing complex issues related to customer accounts
• Assist in quarterly audit compliance/certification projects
• Provides project support testing, emergencies, installations and conversions
• Coordinate with managers to ensure proper access is being requested
• Provided training on new or enhanced services or procedural changes
• Provides technical support for users and the Wealth Management Help Desk
• Participates in the review of existing systems security issues and procedures
• Assist in quarterly audit compliance/certification projects
• Provides project support testing, emergencies, installations and conversions.
• Evaluate adequacy and effectiveness of policies, procedures, processes, systems and controls
2006 : 2014
Wells Fargo
Information Security Analyst
• Responsible for responding to escalated inquiries and complaints on complex fraud /loss prevention issues
• Communication across business lines for research and resolution
• Experience handing complex cases that requires problem solving and decision making skills
• Responsible for reviewing processes, documentations and files to ensure compliance with internal company requirements
• Used multiple systems to review accounts for closure (HOGAN/CIV/OIB)
• Trained and coached new employees
• Responsible for evaluation and monitoring calls for accuracy and professionalism.
• Strong organizational, multi-tasking, and prioritizing skills
2003 : 2006
Wells Fargo
Work Director
• Leading less experienced staff on new or enhanced services or procedural changes
• Communicate effectively with customers and be proactive in providing service
• Use ART, PAC 2000, WARP, ACT TOOL & LAN CENTRAL, AIMS,WANDA
• Provides project support/leads projects as assigned, supports emergencies as they arise.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Provide subject matter expertise to both LOB partners as well as others within the access facilitation process
• Ability to work effectively, as well as independently, in a team environment
• Identifying opportunities to drive process efficiency through refinement
• Strong analytical skills with high attention to detail and accuracy
2014 : Present
Wells Fargo
Information Security Analyst 2
1997 :
Wells Fargo
Analyst
• Responsible for researching and analyzing complex issues related to customer accounts
• Assist in quarterly audit compliance/certification projects
• Provides project support testing, emergencies, installations and conversions
• Coordinate with managers to ensure proper access is being requested
• Provided training on new or enhanced services or procedural changes
• Provides technical support for users and the Wealth Management Help Desk
• Participates in the review of existing systems security issues and procedures
• Assist in quarterly audit compliance/certification projects
• Provides project support testing, emergencies, installations and conversions.
• Evaluate adequacy and effectiveness of policies, procedures, processes, systems and controls
2006 : 2014
Wells Fargo
Information Security Analyst
• Responsible for responding to escalated inquiries and complaints on complex fraud /loss prevention issues
• Communication across business lines for research and resolution
• Experience handing complex cases that requires problem solving and decision making skills
• Responsible for reviewing processes, documentations and files to ensure compliance with internal company requirements
• Used multiple systems to review accounts for closure (HOGAN/CIV/OIB)
• Trained and coached new employees
• Responsible for evaluation and monitoring calls for accuracy and professionalism.
• Strong organizational, multi-tasking, and prioritizing skills
2003 : 2006
Wells Fargo
Work Director
Company:
Wells Fargo
Years of Experience:
27
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