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Madeline R.
IT Architect | Delivering High Quality, Technical Solutions in Engineering and Retail Environments
South Walpole, MA, United States
Details
Experience:
2020 : Present
Lancer Insurance Company
System Administrator/Information Security
Member of the Infrastructure team leading a team to support the Dunkin’ Donuts and Baskin-Robbins businesses. Oversaw the life cycle of projects from initial requirements, discovery to implementation and post analysis activities. Collaborated with key internal and external stakeholders to ensure successful alignment of business goals with the strategic direction of the organization.
2016 : 2019
Dunkin' Brands
IT Operations Data Center Manager
Led the architecting of various environments to meet the strategies, goals and objectives of the organization. Designed and deployed new technology to support business requirements and developed project scopes and definition for key IT initiatives. Utilized best practices and assisted customers with tools to allow secure communications between external and internal resources. Managed resource utilization including storage, performance and security.
• Created instances and managed cloud implementation at AWS including the creation of EC2 instances.
• Implemented a secure inhouse sftp system with user and administrator documentation benefiting internal users and external vendors and franchisee secure data transfers.
• Collaborated with vendors to ensure performance, risk, contracts and statements of work aligned with company standards.
• Participated in vulnerability scanning and remediation on a weekly and bi-annually basis for over 200 Unix/Linux operating systems. Scanning included the coordination with external vendor.
• Designed, implemented and sustained new Oracle Virtualized environment on Sparc architecture which included the recommendation of all Unix hardware environment upgrades, definition of patching policy and the coordination of applying best practices to ensure a stable/secure environment. , Installed Unix Connector for Oracle Identity Management
• Installed, configured and maintained new AWS Redhat Linux environment, and CyberArk Security solution to satisfy audit and compliance best practices and security management.
2012 : 2016
Dunkin' Brands
IT Engineering Architect (Mar 2012 – Aug 2016)
Supported and improved Unix/Linux server environment with a goal of 99.9% uptime. Acted as a technical resource and liaison for the application/database services team. Technical resource liaison for large-scale Oracle upgrade project collaborating with infrastructure, application and business users. Lead in several initiatives including Enterprise backup upgrade, BI1.0 and BI 2.0 system migrations, Oracle EBS upgrade, etc.
• Designed and developed new policies and procedures for account maintenance and patching Unix/Linux environments.
• Collaborated with contracts administration to ensure budget accuracy of all hardware and software contracts.
• Provided scoping, documentation and analysis of different projects including Oracle backup procedures including RMAN, BI1.0 migration, BI2.0 server environment.
• Worked closely with other ETS members to complete Phase 1 of Disaster Recovery site.
• 2x member of the employee engagement team instituting better communications between teams.
2006 : 2012
Dunkin' Brands
Senior IT Support Engineer
Unix/Linux Systems Administrator supporting Business critical application environments including Vendor Management, installation and support of a seamless environment between platforms using protocols such as SMB and NFS, Legato Networker Administration, sendmail administration, Configuration management and support, Source Code Control administration using Clearcase, sccs, pvcs.
2005 : 2006
Cognex Corporation
Senior Unix Adminstrator
Lancer Insurance Company
System Administrator/Information Security
Member of the Infrastructure team leading a team to support the Dunkin’ Donuts and Baskin-Robbins businesses. Oversaw the life cycle of projects from initial requirements, discovery to implementation and post analysis activities. Collaborated with key internal and external stakeholders to ensure successful alignment of business goals with the strategic direction of the organization.
2016 : 2019
Dunkin' Brands
IT Operations Data Center Manager
Led the architecting of various environments to meet the strategies, goals and objectives of the organization. Designed and deployed new technology to support business requirements and developed project scopes and definition for key IT initiatives. Utilized best practices and assisted customers with tools to allow secure communications between external and internal resources. Managed resource utilization including storage, performance and security.
• Created instances and managed cloud implementation at AWS including the creation of EC2 instances.
• Implemented a secure inhouse sftp system with user and administrator documentation benefiting internal users and external vendors and franchisee secure data transfers.
• Collaborated with vendors to ensure performance, risk, contracts and statements of work aligned with company standards.
• Participated in vulnerability scanning and remediation on a weekly and bi-annually basis for over 200 Unix/Linux operating systems. Scanning included the coordination with external vendor.
• Designed, implemented and sustained new Oracle Virtualized environment on Sparc architecture which included the recommendation of all Unix hardware environment upgrades, definition of patching policy and the coordination of applying best practices to ensure a stable/secure environment. , Installed Unix Connector for Oracle Identity Management
• Installed, configured and maintained new AWS Redhat Linux environment, and CyberArk Security solution to satisfy audit and compliance best practices and security management.
2012 : 2016
Dunkin' Brands
IT Engineering Architect (Mar 2012 – Aug 2016)
Supported and improved Unix/Linux server environment with a goal of 99.9% uptime. Acted as a technical resource and liaison for the application/database services team. Technical resource liaison for large-scale Oracle upgrade project collaborating with infrastructure, application and business users. Lead in several initiatives including Enterprise backup upgrade, BI1.0 and BI 2.0 system migrations, Oracle EBS upgrade, etc.
• Designed and developed new policies and procedures for account maintenance and patching Unix/Linux environments.
• Collaborated with contracts administration to ensure budget accuracy of all hardware and software contracts.
• Provided scoping, documentation and analysis of different projects including Oracle backup procedures including RMAN, BI1.0 migration, BI2.0 server environment.
• Worked closely with other ETS members to complete Phase 1 of Disaster Recovery site.
• 2x member of the employee engagement team instituting better communications between teams.
2006 : 2012
Dunkin' Brands
Senior IT Support Engineer
Unix/Linux Systems Administrator supporting Business critical application environments including Vendor Management, installation and support of a seamless environment between platforms using protocols such as SMB and NFS, Legato Networker Administration, sendmail administration, Configuration management and support, Source Code Control administration using Clearcase, sccs, pvcs.
2005 : 2006
Cognex Corporation
Senior Unix Adminstrator
Company:
Lancer Insurance Company
About
An accomplished IT Architect with a diverse support background in Engineering and Retail infrastructure environments. Reputation of delivering high quality, technical solutions focused on both short-and long-term positive results. Strong team leader with the ability to create positive relationships with customers, peers and vendors. Excellent communication skills both verbal and written in conveying complex ideas simply.
A few of my core competencies include Solutions Architecture, IT Project Design & Management, Requirements Gathering, Technical Training & Support, Test Planning & Development, Data Center Infrastructure, Business Solutions, Systems Implementation, Process Improvement, Client Partner & Vendor Relations, Team Leadership & Development, and Excellent Communications skills
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