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Mahendra Deoroop
Zone FISO at HCA Healthcare
West Palm Beach, FL, United States
Details
Education:
Cybersecurity
Computer and Information Systems Security/Information Assurance
University of South Florida
2018 : 2020
Bachelor of Business Administration - BBA
Management Information Systems, General
Florida Atlantic University
2013 : 2017
Computer and Information Systems Security/Information Assurance
University of South Florida
2018 : 2020
Bachelor of Business Administration - BBA
Management Information Systems, General
Florida Atlantic University
2013 : 2017
Experience:
Treasure Coast Market Zone FISO
2023 : Present
HCA Healthcare
Zone Facility Information Security Official
2022 : 2023
HCA Healthcare
Senior Technical Analyst
• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry-level technical analysts • Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Other duties as assigned
2021 : 2022
HCA Healthcare
Technical Analyst II
• Installs and repairs facility IT&S equipment and software per HCA IT&S standards
and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related
software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
• Logs and tracks problems; reviews problem tracking databases.
• Performs facility-based moves, adds, and changes (MACs), as needed.
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
• Provides 24x7 on-call support based on division IT staff rotation, and carries a phone as warranted.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance.
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
• Effectively works with customers, Service Desk and Technical Services personnel.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement.
2017 : 2021
HCA Healthcare
Technical Analyst
- Manage 700+ users by serving as company's first point of contact
- Management of User Accounts in Active Directory and User Mailbox Accounts in Microsoft Exchange
- Create and Deploy Images for Windows 7 and 10, using Acornis True Image and Symantec Ghost Image
- Developing administrator and end-user documentation to illustrate policies and procedures
- Managing the help desk system on a daily basis
- Escalating complex issues to upper-management
- Assisting on end-user training involving software, hardware, printers, phones, scanners, etc.
- Troubleshooting a variety of systems, including desktops, laptops, servers, phones, printers,
scanners, copiers, etc.
- Troubleshooting basic IBM AS400 issues
- Managed city-wide Windows XP upgrade to Windows 7 and Windows 10, which included contacting the end-user, preparing an HP ProDesk Mini with appropriate Windows image, downloading/configuring the appropriate software, and following up with end-user to resolve any potential issues
2016 : 2017
City of Delray Beach
IT Intern
2023 : Present
HCA Healthcare
Zone Facility Information Security Official
2022 : 2023
HCA Healthcare
Senior Technical Analyst
• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry-level technical analysts • Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Other duties as assigned
2021 : 2022
HCA Healthcare
Technical Analyst II
• Installs and repairs facility IT&S equipment and software per HCA IT&S standards
and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related
software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
• Logs and tracks problems; reviews problem tracking databases.
• Performs facility-based moves, adds, and changes (MACs), as needed.
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
• Provides 24x7 on-call support based on division IT staff rotation, and carries a phone as warranted.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance.
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
• Effectively works with customers, Service Desk and Technical Services personnel.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement.
2017 : 2021
HCA Healthcare
Technical Analyst
- Manage 700+ users by serving as company's first point of contact
- Management of User Accounts in Active Directory and User Mailbox Accounts in Microsoft Exchange
- Create and Deploy Images for Windows 7 and 10, using Acornis True Image and Symantec Ghost Image
- Developing administrator and end-user documentation to illustrate policies and procedures
- Managing the help desk system on a daily basis
- Escalating complex issues to upper-management
- Assisting on end-user training involving software, hardware, printers, phones, scanners, etc.
- Troubleshooting a variety of systems, including desktops, laptops, servers, phones, printers,
scanners, copiers, etc.
- Troubleshooting basic IBM AS400 issues
- Managed city-wide Windows XP upgrade to Windows 7 and Windows 10, which included contacting the end-user, preparing an HP ProDesk Mini with appropriate Windows image, downloading/configuring the appropriate software, and following up with end-user to resolve any potential issues
2016 : 2017
City of Delray Beach
IT Intern
Company:
HCA Healthcare
Years of Experience:
9
Skills
Active Directory, Adios, Cisco Call Manager, Cisco VoIP, Cryptography, Customer Service, Cyber Defense, Cybersecurity Incident Response, Identity & Access Management (IAM), Incident Response, Information Assurance, IT Hardware Support, ITIL, Java, Leadership, Linux, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Mobile Device Management, Powershell, Project Management, Remote Desktop Protocol (RDP), Risk Management, SCCM, ServiceNow, SharePoint, Shell Scripting, Social Media, Software Installation, SQL, Strategic Planning, Team Building, Team Leadership, Troubleshooting, Virtual Private Network (VPN), Windows 10, Windows Server, Windows System Administration
About
To build upon my education and professional skills at FAU, and to utilize these skills, which will aid me into the Information Systems industry.
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