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Manny Flores
Cyber Security Analyst
Phoenix, AZ, United States
Details
Education:
SEC503 : Intrusion Detection In-Depth
Computer Systems Networking and Telecommunications
SANS Technology Institute
2021 : 2021
Hacker Tools, Techniques, Exploits, and Incident Handling Bootcamp
Specialized Knowledge and Applications
SANS Technology Institute
2019 : 2019
Security Essentials Bootcamp Style
Specialized Knowledge and Applications
SANS Technology Institute
2019 : 2019
Bachelor’s Degree
Bachelor of Science in Information Technology
University of Phoenix
2016 : 2018
Advanced Cyber Security Certificate
Cyber Security
University of Phoenix
2017 : 2017
Computer Systems Networking and Telecommunications
SANS Technology Institute
2021 : 2021
Hacker Tools, Techniques, Exploits, and Incident Handling Bootcamp
Specialized Knowledge and Applications
SANS Technology Institute
2019 : 2019
Security Essentials Bootcamp Style
Specialized Knowledge and Applications
SANS Technology Institute
2019 : 2019
Bachelor’s Degree
Bachelor of Science in Information Technology
University of Phoenix
2016 : 2018
Advanced Cyber Security Certificate
Cyber Security
University of Phoenix
2017 : 2017
Experience:
This job is a member of the Information Security Team, within the Information Technology Division.
2019 : Present
American Airlines
Associate Analyst Cybersecurity Incident Response Team
• Reviewed, validated, classified, and respond to security events.
• Analyze a variety of network and host-based security logs (Firewalls, NIDS, HIDS, Syslog, etc.).
• Monitor and analyze network traffic and IDS/IPS alerts, investigating intrusion attempts and
performing in-depth analysis of exploits and attacks.
• Conducted proactive threat and vulnerability research.
• Participated in incident reporting for high priority events, from initial response to triage, to
determining remediation actions and escalation paths.
• Resolved Hotline issues (issue resolution, security incident reporting) and Abuse issues (email,
phishing attacks, social engineering calls).
• Continuously monitored regulatory compliance through implemented Information Security
technologies.
• Administered, monitored and troubleshoot antivirus activities, and email gateway issues.
• Configured and tests new IDS/IPS rules based on in-depth security analysis.
• Perform network and host DLP monitoring and logging.
• Perform application whitelisting and file integrity monitoring.
• Conduct threat and vulnerability research, intelligence and monitoring.
• Maintains and increases professional and technical knowledge by attending workshops,
reviewing professional publications, establishing personal networks and participating in
professional societies.
• Provide direction and support to less experienced security engineering staff to orient them
and increase their understanding of more complex security analysis and design.
• Perform security Incident Event Management (SIEM) console monitoring and correlation.
• Evaluate new security technology for the organization through quantitative and qualitative
measures.
• Provide skilled technical assistance in Information Security strategy and planning.
• Perform firewall rule changes based on submitted requests.
• Present security research analysis and recommendations to the Information Security
management team.
2018 : 2019
University of Phoenix
Information Security Operations Analyst
• Provided first-tier technical support to University of Phoenix students, faculty, and staff members
• Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users.
• Creates and tracks service tickets to be assigned for problem resolution.
• Addresses and resolves complex user issues or problems that require a moderate to high level of technical expertise. May simulate or recreate problems to resolve operating difficulties.
• Creates and maintains accurate documentation of technical activities to capture historical transactions and track information for incident and problem management purposes.
• Tracks incident and problem tickets using a service management tool to ensure proper resolution, end user notification and ticket closure.
• Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical suggestion resulted in resolution.
• Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels and issues are resolved according to customer expectations.
• Work closely with management on special projects.
2011 : 2018
University of Phoenix (An Apollo Education Group Subsidiary)
AECCSS IT Service Technician I
• Provided first-tier technical support to University of Phoenix students, faculty, and staff members
• Responded to user contacts to resolve desktop, application, and software issues
• Performed software troubleshooting, maintenance, and configuration
• Opened, tracked, and closed trouble tickets
• Prepared progress reports to ensure that daily activity was captured correctly for historical purposes, to document installation procedures, and to track service levels.
2010 : 2011
University of Phoenix (An Apollo Education Group Subsidiary)
AECCSS IT Service Technician I (Temporary)
Part Time Contract with TechFinders :
• Monitor and analyze network traffic using a variety of tools
• Resolve and assign security tickets using a ticketing system
• Work closely with leadership assessing and training new team members
• Basic understanding and navigating of vulnerability scanning tools
• Engage with the Firewall admins, Network admins, and Management to mitigate issues for clients
• Ensure clients follow PCI compliance standards by monitoring network interactions
2016 : 2017
Security Validation LLC
Security Analyst
2019 : Present
American Airlines
Associate Analyst Cybersecurity Incident Response Team
• Reviewed, validated, classified, and respond to security events.
• Analyze a variety of network and host-based security logs (Firewalls, NIDS, HIDS, Syslog, etc.).
• Monitor and analyze network traffic and IDS/IPS alerts, investigating intrusion attempts and
performing in-depth analysis of exploits and attacks.
• Conducted proactive threat and vulnerability research.
• Participated in incident reporting for high priority events, from initial response to triage, to
determining remediation actions and escalation paths.
• Resolved Hotline issues (issue resolution, security incident reporting) and Abuse issues (email,
phishing attacks, social engineering calls).
• Continuously monitored regulatory compliance through implemented Information Security
technologies.
• Administered, monitored and troubleshoot antivirus activities, and email gateway issues.
• Configured and tests new IDS/IPS rules based on in-depth security analysis.
• Perform network and host DLP monitoring and logging.
• Perform application whitelisting and file integrity monitoring.
• Conduct threat and vulnerability research, intelligence and monitoring.
• Maintains and increases professional and technical knowledge by attending workshops,
reviewing professional publications, establishing personal networks and participating in
professional societies.
• Provide direction and support to less experienced security engineering staff to orient them
and increase their understanding of more complex security analysis and design.
• Perform security Incident Event Management (SIEM) console monitoring and correlation.
• Evaluate new security technology for the organization through quantitative and qualitative
measures.
• Provide skilled technical assistance in Information Security strategy and planning.
• Perform firewall rule changes based on submitted requests.
• Present security research analysis and recommendations to the Information Security
management team.
2018 : 2019
University of Phoenix
Information Security Operations Analyst
• Provided first-tier technical support to University of Phoenix students, faculty, and staff members
• Responds to customer service contacts; telephone, email or chat, and troubleshoots PC, server, mainframe applications and/or hardware problems or issues through discussion with end users.
• Creates and tracks service tickets to be assigned for problem resolution.
• Addresses and resolves complex user issues or problems that require a moderate to high level of technical expertise. May simulate or recreate problems to resolve operating difficulties.
• Creates and maintains accurate documentation of technical activities to capture historical transactions and track information for incident and problem management purposes.
• Tracks incident and problem tickets using a service management tool to ensure proper resolution, end user notification and ticket closure.
• Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical suggestion resulted in resolution.
• Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels and issues are resolved according to customer expectations.
• Work closely with management on special projects.
2011 : 2018
University of Phoenix (An Apollo Education Group Subsidiary)
AECCSS IT Service Technician I
• Provided first-tier technical support to University of Phoenix students, faculty, and staff members
• Responded to user contacts to resolve desktop, application, and software issues
• Performed software troubleshooting, maintenance, and configuration
• Opened, tracked, and closed trouble tickets
• Prepared progress reports to ensure that daily activity was captured correctly for historical purposes, to document installation procedures, and to track service levels.
2010 : 2011
University of Phoenix (An Apollo Education Group Subsidiary)
AECCSS IT Service Technician I (Temporary)
Part Time Contract with TechFinders :
• Monitor and analyze network traffic using a variety of tools
• Resolve and assign security tickets using a ticketing system
• Work closely with leadership assessing and training new team members
• Basic understanding and navigating of vulnerability scanning tools
• Engage with the Firewall admins, Network admins, and Management to mitigate issues for clients
• Ensure clients follow PCI compliance standards by monitoring network interactions
2016 : 2017
Security Validation LLC
Security Analyst
Company:
American Airlines
Years of Experience:
15
Spoken Language:
English
Skills
Agile Project Management, Antivirus, Avaya Products, Blackboard, Checkpoint Security, CrowdStrike, Customer Service, Cyber, Cybersecurity, Docker Products, ePolicy Orchestrator, F5 BigIP, Firewalls, Galaxy, GoToAssist, HTML, Incident Response, Information Assurance, Information Security, JIRA, Leadership, Mac OS, Management, McAfee, mremoteng, Netscout, Operations Management, password safe, Project Management, proofpoint, Risk Management, Security Information and Event Management (SIEM), Splunk, Team Building, Team Leadership, Technical Support, Training, Vulnerability Assessment, Windows, WinSCP
About
I am an IT Professional with over 3 years experience in the Information Security field as an Associate Analyst CyberSecurity Incident Response for American Airlines.
Background & Skill-sets:
Information Security, Network and Security Operations, VoIP, Basic Understanding of Cloud Infrastructure, Server Administration, Basic Understanding of Linux/Unix, & Windows Enterprise Environments, Incident Response, Log & Packet Analysis. Vulnerability Assessment & Risk Management.
Profile Photo
