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Maralena Smith
Information Security Analyst
Redlands, CA, United States
Details
Experience:
2015 : Present
Esri
Information Security Analyst
Help end users, reset passwords, troubleshoot
Install/uninstall programs and applications. Hardware and software updates/upgrades.
Troubleshoot kiosk PC and ordering PC’s, monitors, UPS/MPS when necessary.
Process emails received in the IT Service Request inbox (multiple times throughout the day) Receives incoming customer calls 24x7 (kiosk & corporate)
Document calls using the Call Tracking database
Perform triage/ask appropriate questions to classify call
Create HEAT/ Service Now tickets to document accordingly
Escalate issues that cannot be resolved
Perform Incident Management tasks as necessary
Perform regular (every 4 hours) EDI checks and send email to confirm completion
Distribute Weekend Operations report (Sat & Sun only)
Perform Data room checks (twice per shift during the night shift and on the weekends) Conference room equipment checks for facilities
Other tasks as assigned
2012 : 2015
Behr Process Corporation
IT - Support Specialist II
Monitor 6 AS/400 iSeries partitions, applications, and related equipment.
Submit, monitor, testing, and verify completion of jobs and schedules.
Monitor users and assist with pwd changes, file-group releases, device configuration, and other issues.
Error handling procedures, open and update work orders /communicate with vendors.
Manage and maintain tape media, system saves/backups, EOP and IPL.
Create, delete, and update users in Active directory.
VNC, PCAnywhere, Remote desktop to assist users and troubleshoot.
Configure wireless production devices. (PC's, Printer's, Laptops, RF’s, PDA’s and Gladiators)
Use Acronis to create backup images then distribute among new hardware.
Monitor servers and websites.
Install/uninstall programs and applications.
Hardware and software upgrades/upgrades.
2008 : 2012
Big 5 Sporting Goods
MIS - IT Support Tier 2
Responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations. Ensuring efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items. Assisting the supervision and training of Cashiers, taking over Cashier and maintenance duties as needed. Support cashier development and accuracy by utilizing various tools.
2003 : 2007
H&E Do It Yourself Center
Head Cashier
Esri
Information Security Analyst
Help end users, reset passwords, troubleshoot
Install/uninstall programs and applications. Hardware and software updates/upgrades.
Troubleshoot kiosk PC and ordering PC’s, monitors, UPS/MPS when necessary.
Process emails received in the IT Service Request inbox (multiple times throughout the day) Receives incoming customer calls 24x7 (kiosk & corporate)
Document calls using the Call Tracking database
Perform triage/ask appropriate questions to classify call
Create HEAT/ Service Now tickets to document accordingly
Escalate issues that cannot be resolved
Perform Incident Management tasks as necessary
Perform regular (every 4 hours) EDI checks and send email to confirm completion
Distribute Weekend Operations report (Sat & Sun only)
Perform Data room checks (twice per shift during the night shift and on the weekends) Conference room equipment checks for facilities
Other tasks as assigned
2012 : 2015
Behr Process Corporation
IT - Support Specialist II
Monitor 6 AS/400 iSeries partitions, applications, and related equipment.
Submit, monitor, testing, and verify completion of jobs and schedules.
Monitor users and assist with pwd changes, file-group releases, device configuration, and other issues.
Error handling procedures, open and update work orders /communicate with vendors.
Manage and maintain tape media, system saves/backups, EOP and IPL.
Create, delete, and update users in Active directory.
VNC, PCAnywhere, Remote desktop to assist users and troubleshoot.
Configure wireless production devices. (PC's, Printer's, Laptops, RF’s, PDA’s and Gladiators)
Use Acronis to create backup images then distribute among new hardware.
Monitor servers and websites.
Install/uninstall programs and applications.
Hardware and software upgrades/upgrades.
2008 : 2012
Big 5 Sporting Goods
MIS - IT Support Tier 2
Responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations. Ensuring efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items. Assisting the supervision and training of Cashiers, taking over Cashier and maintenance duties as needed. Support cashier development and accuracy by utilizing various tools.
2003 : 2007
H&E Do It Yourself Center
Head Cashier
Company:
Esri
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