Mariah Wheat
Details
Science
Pellissippi State Community College
2018 : 2020
High School Diploma
High School/Secondary Diploma Programs
West High School
2007 : 2011
The Aaron's Company, Inc.
Associate Information Security Engineer
-Work with multiple security solution tools from Trellix; such as Helix (SIEM) and HX (Endpoint)
-Create cases for flagged activity in the SIEM environment while determining the use of host remediation and/or containment when applicable.
-Tasked with malware analysis and reviewing the validity of phish email reports from end users.
-Use Microsoft Office 365 Defender to analyze the scope of certain phish campaigns.
-Utilize Microsoft Azure Active Directory to review sign-on logs and scrutinize the legitimacy of global activity.
-Work with integrity evaluation tools such as VirusTotal and Hybrid Analysis.
-Familiar with DLP tools such as ForcePoint and 3rd party authentication and authorization platforms like OKTA.
-Proactively monitor, recognize, analyze, isolate and/or resolve documented vulnerabilities and escalate critical cases to security engineers.
2022 : 2022
The Aaron's Company, Inc.
Cyber Incident Response Team Analyst
-Monitor a wide variety of networks and systems that include : Palo Alto/Meraki SD-WAN, Cisco Meraki devices, Lenovo servers hosting Windows Server 2012, vSphere virtual machines, SolarWinds/IPAM, Infoblox NIOS Gridmaster, and VOIP systems.
-Configure, deploy, support and maintain network infrastructure surrounding the following devices :
*Palo Alto CloudGenix ION 2000 and 3000 series SD-WAN devices.
*Cisco Meraki MX64 firewalls, MS220-24 port/MS225-48 port switches, MR33 WAPs, and MV22 IP Cameras.
*Cradlepoint CBA850 and W1850 cellular devices
*Yealink and Polycom VOIP phone systems
-Deploy cloud based vSphere virtual machines utilizing Windows 2012, manage physical and cloud network connections, as well as participate in data migration processes.
-Tasked with using Network management tools such as Solarwinds and Infoblox
-Responsible for creating, routing, and managing technician work orders through Field Nation for a variety of issues such as network troubleshooting, low voltage cabling, and alarm systems.
-Charged with creating supporting technical documentation using the Atlassian Confluence platform.
-Assist with the onboarding and training of new team members.
2021 : 2022
The Aaron's Company, Inc.
Tech Command Center Analyst
- Monitored multiple customer networks for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.
- Worked trouble tickets while interacting with, Tier 2 engineers, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures.
- Documented problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Reviewed and where necessary updated the tracking of problems in trouble-ticketing system.
2019 : 2021
Global Linking Solutions, Charlotte, North Carolina
Network Operations Center Technician
Skills
Analytical Skills, Cisco Meraki, Cisco Routers, Cisco Systems Products, Computer Networking, Computer Network Operations, Cradlepoint, Critical Incident Response, Cybersecurity, Endpoint Security, Fortinet, Information Security, Juniper Networks Products, Linux, Malware Analysis, Networking, Network Operations Center (NOC), Network Security, Palo Alto Networks, Palo Alto Networks Prisma, Phishing, Riverbed, Routers, Security Awareness, Security Operations, Servers, Silver Peak SD-WAN, Trellix, Troubleshooting, Voice over IP (VoIP), Windows Server
About
I have over 3 years of experience in the field of information technology and network infrastructure. I have experience in telecommunication, installing and troubleshooting systems to provide quality service.
My strengths include installation, maintenance, technical support, team building, communication skills, and troubleshooting.
I am a results-driven person who works effectively in both individual and group settings with an excellent work ethic and dedication to superior customer satisfaction while always striving for excellence.
My afterwork hours are spent nerding out with automation, 3D printing, and global trotting when I can.
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