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Mariko Okumura
Senior Program Manager / Project Manager
Redmond, WA, United States
Details
Experience:
Leading the project to streamline and automate end to end process of planning, monitoring and reporting activities by collaborating with leaders and stakeholders
2022 : Present
Sony
Consultant (Electronics Information Security Division)
Program Management :
• Ensure meeting multiple, simultaneous projects' target dates and expectation within budget as per Microsoft partner strategies
• Utilize broad technical ability to help large global enterprise customers to achieve the successful deployment of Windows 10 operating system and business programs
• Organize meetings to communicate status and to discuss solutions with stakeholders across global locations
• Design, develop, and maintain Power BI reports to perform data analysis to prioritize tasks and issues
PowerApps Development :
• Gather requirements, design user interface (UI), and develop cloud business application using PowerApps, Flow, Power BI, SharePoint Online, Azure DevOps, Office 365, HTML, and CSS.
• Create Power BI report to track various KPIs using data collected by PowerApps.
2018 : 2019
Microsoft
Program Manager / Project Manager
Data engineering, visualization and analysis :
• Extracted data from various sources, transformed telemetry and customer feedback data for Skype products, including Microsof Teams, based on requirements, and loaded into SQL data warehouse (ETL)
• Automated ETL process using Scope, Avocado, and SQL.
• Created Power BI dashboards and reports to identify actionable insights and understand international customer experiences, trends, priorities, pain points, risky areas, and needs.
• Improved customer satisfaction and product ratings by ensuring actionable items were resolved.
• Influenced feature enhancements and design changes by communicating data analysis results.
• Continued to drive international customer feedback review process improvements.
• Improved feedback translation quality by driving linguistic QA and adopting neural machine translation.
- Skills used : SQL, Cosmos, Scope, Avocado, Visual Studio, Power BI, Data Analysis, Data Visualization, VSTS.
Responsible for Skype for Business content localization and publishing (support.office.com, technet.microsoft.com..)
• Drove cost optimization by planning and executing translation and localization strategy by analyzing page view data.
• Coordinated and communicated project scope, schedule, and quality with cross-functional stakeholders to plan and prioritize content localization requirements and activities.
• Instructed and assigned work items to partners (Translation companies and test vendor) to ensure deliveries were completed on time with agreed quality.
• Monitored and tracked content localization progress to minimize project risks.
• Managed projects in content management systems and utilized troubleshooting skills to resolve issues.
• Created and maintained detailed project documentation, managed project backlogs in VSTS.
• Handled high priority international customer escalations promptly to improve customer satisfaction.
2015 : 2018
Microsoft
Program Manager 2 (Skype Division)
Awarded Gold Star for outstanding work
Planned, scoped, scheduled, and executed testing by supervising 5 test teams consisting of up to 50 vendor leads and engineers to ensure localized versions and features of large-scale complex products were released on schedule with expected quality within budget (10-50 languages).
- Owned release sign off of localized versions of the following on-premise and online servers, including corresponding cumulative updates and Planning Tool :
• Skype for Business Server 2015
• Microsoft Lync Server 2013
• Microsoft Lync Server 2010
• Office Live Communication Server 2007
• Office Live Communication Server 2007 R2
• Office Live Meeting Service, Console, outlook add-ins 2007
- Developed and implemented strategies to achieve high quality releases on schedule while reducing cost.
• Interviewed, trained, and adjusted test team members by continuously monitoring project progress.
• Reviewed test plans and monitored test progress and bugs to ensure high quality releases.
• Worked closely with release management to make sure the scope and exit criteria.
• Assisted product teams on globalization/localizability requirements and issues.
• Ensured that the products were GB18030 certified before the deadline for release in China.
• Drove end to end scenario testing efforts across Lync and Skype products (both server and clients).
• Took part in designing linguistic review framework and provided tools to achieve higher linguistic
quality.
2005 : 2015
Microsoft
Program Manager 2 (Software Engineer 2) (Skype, Lync, Unified Communications)
• Coordinated with product teams to define test coverage.
• Wrote test plan and review/write test cases to perform globalization/localization testing to achieve optimal test coverage.
• Designed and developed automated test scripts to speed up testing efforts.
• Communicated test status to product teams, resolved issues and managed risks as they arise.
• Performed globalization/localization testing on the following products :
IBM Rational : Functional Tester (Rational Robot), Manual Test, XDE, Rose
• Assisted product teams concerning globalization/localization issues.
Technologies used : VS.NET, WebSphere, ClearCase, MS VSS, ClearQuest, SQL Server 2000, JAVA, VBScript, HTML, XML, IIS, UML
2002 : 2004
IBM
Senior Staff Software Engineer
2022 : Present
Sony
Consultant (Electronics Information Security Division)
Program Management :
• Ensure meeting multiple, simultaneous projects' target dates and expectation within budget as per Microsoft partner strategies
• Utilize broad technical ability to help large global enterprise customers to achieve the successful deployment of Windows 10 operating system and business programs
• Organize meetings to communicate status and to discuss solutions with stakeholders across global locations
• Design, develop, and maintain Power BI reports to perform data analysis to prioritize tasks and issues
PowerApps Development :
• Gather requirements, design user interface (UI), and develop cloud business application using PowerApps, Flow, Power BI, SharePoint Online, Azure DevOps, Office 365, HTML, and CSS.
• Create Power BI report to track various KPIs using data collected by PowerApps.
2018 : 2019
Microsoft
Program Manager / Project Manager
Data engineering, visualization and analysis :
• Extracted data from various sources, transformed telemetry and customer feedback data for Skype products, including Microsof Teams, based on requirements, and loaded into SQL data warehouse (ETL)
• Automated ETL process using Scope, Avocado, and SQL.
• Created Power BI dashboards and reports to identify actionable insights and understand international customer experiences, trends, priorities, pain points, risky areas, and needs.
• Improved customer satisfaction and product ratings by ensuring actionable items were resolved.
• Influenced feature enhancements and design changes by communicating data analysis results.
• Continued to drive international customer feedback review process improvements.
• Improved feedback translation quality by driving linguistic QA and adopting neural machine translation.
- Skills used : SQL, Cosmos, Scope, Avocado, Visual Studio, Power BI, Data Analysis, Data Visualization, VSTS.
Responsible for Skype for Business content localization and publishing (support.office.com, technet.microsoft.com..)
• Drove cost optimization by planning and executing translation and localization strategy by analyzing page view data.
• Coordinated and communicated project scope, schedule, and quality with cross-functional stakeholders to plan and prioritize content localization requirements and activities.
• Instructed and assigned work items to partners (Translation companies and test vendor) to ensure deliveries were completed on time with agreed quality.
• Monitored and tracked content localization progress to minimize project risks.
• Managed projects in content management systems and utilized troubleshooting skills to resolve issues.
• Created and maintained detailed project documentation, managed project backlogs in VSTS.
• Handled high priority international customer escalations promptly to improve customer satisfaction.
2015 : 2018
Microsoft
Program Manager 2 (Skype Division)
Awarded Gold Star for outstanding work
Planned, scoped, scheduled, and executed testing by supervising 5 test teams consisting of up to 50 vendor leads and engineers to ensure localized versions and features of large-scale complex products were released on schedule with expected quality within budget (10-50 languages).
- Owned release sign off of localized versions of the following on-premise and online servers, including corresponding cumulative updates and Planning Tool :
• Skype for Business Server 2015
• Microsoft Lync Server 2013
• Microsoft Lync Server 2010
• Office Live Communication Server 2007
• Office Live Communication Server 2007 R2
• Office Live Meeting Service, Console, outlook add-ins 2007
- Developed and implemented strategies to achieve high quality releases on schedule while reducing cost.
• Interviewed, trained, and adjusted test team members by continuously monitoring project progress.
• Reviewed test plans and monitored test progress and bugs to ensure high quality releases.
• Worked closely with release management to make sure the scope and exit criteria.
• Assisted product teams on globalization/localizability requirements and issues.
• Ensured that the products were GB18030 certified before the deadline for release in China.
• Drove end to end scenario testing efforts across Lync and Skype products (both server and clients).
• Took part in designing linguistic review framework and provided tools to achieve higher linguistic
quality.
2005 : 2015
Microsoft
Program Manager 2 (Software Engineer 2) (Skype, Lync, Unified Communications)
• Coordinated with product teams to define test coverage.
• Wrote test plan and review/write test cases to perform globalization/localization testing to achieve optimal test coverage.
• Designed and developed automated test scripts to speed up testing efforts.
• Communicated test status to product teams, resolved issues and managed risks as they arise.
• Performed globalization/localization testing on the following products :
IBM Rational : Functional Tester (Rational Robot), Manual Test, XDE, Rose
• Assisted product teams concerning globalization/localization issues.
Technologies used : VS.NET, WebSphere, ClearCase, MS VSS, ClearQuest, SQL Server 2000, JAVA, VBScript, HTML, XML, IIS, UML
2002 : 2004
IBM
Senior Staff Software Engineer
Company:
Sony
Spoken Language:
English, Japanese
About
Data-driven, customer-focused bilingual (English and Japanese) program manager with skills in cloud computing, software and content localization, quality assurance, and business intelligence.
10+ years' experience in managing remote engineering teams of up to 50.
Experience collaborating with cross-functional stakeholders across global locations and cultures.
Successfully delivered multiple global projects simultaneously to launch large-scale, complex enterprise products in both waterfall and agile development environments.
Experience with scrum methodology using Jira and Confluence.
Profile Photo
