Mark Carbrey
Details
Computer Science
Fitchburg State University
BS IT
Manufacturing Engineering
University of Massachusetts at Lowell
Current engagement with :
- USAF Cyber Security Engineer/Consultant (active Top Secret clearance) at Hanscom AFB AWACS Program.
Previous :
(Name Restricted under NDA), CIO Consultant.
- Assisted a pharmaceutical company with the diligence and business plan development for the acquisition of a small restricted industry marketing and data analysis firm.
2019 : Present
Syrinx Consulting
CISO | Consulting Cybersecurity Expert
The market leading, 3-time Emmy award winning enabler of content management, delivery and monetization solutions serving billions of video streams yearly across a matrix of Pay-TV and OTT platforms.
Provided Technology leadership sustaining Enterprise business functions (Managed Services, IT, Security, Technical Support, and Training) for a video delivery / monetization software provider servicing customers 24x7 worldwide.
- Renovated a Technical Support organization, reduced case backlog by 40% within one year and implemented a Managed Services offering.
- Created an IT Business Systems/Infrastructure Architecture renovation strategy (Concur, Jira, NetSuite, Salesforce, UltiPro, etc.) leading to application renovation/consolidation, environment hardening, a Cloud Center of Excellence and over $1m in 2019 savings.
- Served as CISO and DPO. Implemented a Security Program and Council focused on NIST 800-53, ISO 27001 and GDPR requirements.
- Implemented Salesforce Service Cloud, Jira Service Desk and NVM cloud IVR and other leading solutions.
- Operational & Technology leader for building out a global Managed Services offering.
- Institutionalized metrics-based governance with continuous improvement goals.
2017 : 2019
SeaChange International
VP IT Global Services & CISO
Executive Consultant serving as interim CTO/CIO and cyber security expert for a niche software engineering firm with concentrations in enterprise application development, big data, IoT, eCommerce & payments, and mobile applications.
Engagements with :
OneView Controls, BOA Member. (OneView provides a home automation platform to the ultra high-end residential market.)
- Supporting development of a Network Operating Center roadmap and funding activities.
TopSpin Networks, Acting CTO and BOA Member. (Topspin provides the SnapCall gaming application to the sports fan community.)
- Supporting interim CTO activities, CIM development and A round funding.
ShopAdvisor, Interim CTO. (ShopAdvisor provides the data, tools, technology, and data science needed to create, manage, and analyze drive-to-store campaigns.)
- Engagement with a marketing analytics company supporting AWS product extensions.
(Name Restricted under NDA), Cybersecurity Consultant.
- Cybersecurity breach investigation under strict NDA for a national ecommerce equipment supplier.
2016 : 2017
Syrinx Consulting
Interim CTO/CIO | Cybersecurity Expert
Led engineering/infrastructure teams providing technology delivery and on-going operations for location-specific emergency/roadside assistance, automatic collision notification, stolen vehicle recovery, remote diagnostics, and real-time traffic/ navigation assistance. Supported 70% of U.S. OEM footprint and top P&C Insurance Carriers.
Formerly responsible for the Connected Vehicle business (division sold in 2016 to Sirius XM) supporting eight major OEM clients domestically and in Europe with services including accident crash notification, navigation, stolen vehicle recovery and concierge services.
- Lead recruitment/training/management of domestic and European engineering/infrastructure teams ... peaked at 304 full time, 70 contractors, and Indian/Chinese offshore development centers.
- Created a holistic reference architecture plan for the Company IT portfolio for multiple businesses ... drove three year modernization effort into a platform architecture across multiple product lines.
- Implemented Data Warehouse/Data Lake/Big Data effort ... integrated 15 terabytes of corporate information and providing a basis for several information products.
- Implemented a metrics based operations team with ITIL/ITSM as a guiding methodology ... achieved 95% to 99.99% service level availability improvements across the leading 10 operational categories.
- Manage OpEx budget of $63M and CapEx budget of $28M in 2016 ... delivered costs savings to achieve a 10% annual OpEx/CapEx reduction across four operating years.
- Completed 60+ projects/year since 2005 ... achieved three year 10% increase in “improve the business” ROI.
- Achieved fluency in all aspects of offshore management in multiple countries ... completed a $10M proprietary system development effort with on and offshore teams.
- Created a mobile/web applications development team and information design center of excellence focusing on user experience ... institutionalized a storyboard based lifecycle.
2004 : 2016
Agero & ATX Group Division
Chief Information Officer & Senior Vice President Information Technology
Charged with asset responsibility for 375 employees and a non-project budget of $18M for a division with $117M in annual revenue. Responsibilities included technology and operational direction. Former roles within Monster Worldwide required the management of a worldwide Information Services team, and initially an emerging product team focusing on product implementation.
- Replaced legacy applications and business processes ... implemented state of the art, and proprietary order management, media planning, graphics production, CRM (Siebel), and billing (Oracle) systems; ROI on efforts in first year; served as architect/sponsor.
- Led an Operations group of approximately 300 employees focusing on high volume print and interactive advertising ... initiated (19) continuous improvement efforts using Six Sigma; adopted the People Capability Maturity Model (P-CMM) and quality circle practices to develop group maturity; Reduced 2004 year end headcount by 31% and overall operational expenses by $2.5M.
- Created and staffed a Product Management function responsible for interactive products ... targeted 2004 product line revenue increase of 15% due to product enhancement and market extension.
- Managed off-shore resources in a Prague, Czech Republic technology center ... developed an offshore staffing model for a 20% reduction in domestic staffing.
2003 : 2004
Monster Worldwide
CTO/EVP Operations Directional Marketing Division
Skills
Agile Methodologies, Business Intelligence, Business Process, business process improvement, Cloud Computing, CRM, Cross-functional Team Leadership, Customer Relationship Management (CRM), Data Warehousing, Enterprise Software, Integration, IT Strategy, Leadership, Management, Mobile Applications, Process Improvement, Product Development, Product Management, SaaS, SDLC, Six Sigma, SOA, Software as a Service (SaaS), Software Development, software development life cycle (sdlc), Software Engineering, Software Project Management, Start-ups, Team Leadership, Vendor Management, Cross-functional Team, Software Project
About
MS-Level Educated CIO, CTO, CISO, proven technology leader for start-up, mid-size and large companies across industries. Consistently improved products, revenue growth, cost savings through use of latest technology and processes.
Results oriented team builder, with excellent business acumen and technical expertise. Extensive experience in cyber security, IT infrastructure and business operations in the Automotive, Communications, Internet, Insurance, Media, Manufacturing, and SaaS industries.
Wide portfolio exposure to business systems, development tools, evolving practices and technologies. Dynamic, motivated, and energetic team leader with strong ability to leverage diversity through resilience and tenacity.
KEY COMPETENCIES:
• Technology & Security vision and roadmaps (Active Top Secret Clearance)
• High volume, fault tolerant transaction processing architectures
• PCI DSS, ISO 27001, ISO 27018, NIST 800-53, NIST CSF, CNSSP, GDPR experience
• GIAC: GSLC, ISC2: CISSP cyber security certifications. GDPR trained
• Internet Product and Mobile application development
• AWS and Azure cloud service management
• Agile development (DAD, SAFe) expertise (Atlassian stack)
• Infrastructure and Technology operations (ITIL/ITSM)
• CRM (Jira, MS Dynamics, Oracle EBS, Salesforce Sales/Service/Marketing, CPQ, SAP, Siebel)
• Managing Global Products and Business Systems (ADP, Concur, Kronos, O365, Oracle, NetSuite, UltiPro, …)
• Data Analytics, Big Data, Data Warehouse and Reporting
KEY TRANSFERABLE SKILLS:
- Leadership and management (led teams from 1 to 450 employees)
- Communication and teaming skills with a consulting background up to the Board level
- Technology and security strategies
- Created multiple PMOs, and supported up 50 concurrent projects with varying SDLCs
- 24x7 operational and international management skills
- M&A diligence and integration
KEY ACHIEVEMENTS:
+ Redesigned a Telematics product, adding eight customers leading to a divestiture for $530M
+ Served as a DPO and fulfilled up to 40 client security audits within a year with distinction
+ Successfully executed up to 60 projects per year with an OpEx of $63M and CapEx of $28M
+ Implemented and managed infrastructure for third largest domestic US Contact Center
+ Achieved 99.99% SLA availability through continuous improvement in ten operational categories
+ Owner of global business systems portfolio netting $1M in cost savings through renovation
+ Five-time CIO 100 award winner
Please contact me at mfcarbrey@gmail.com to find out how I can contribute and add value to your organization.
Profile Photo
