Melissa Mendoza
Details
LeaderQuest - Jacksonville
2020 : 2020
Microsoft Azure Fundamentals
User Academy - Microsoft Excel, Python, Mathlab
2020 : 2020
Post University
2017 : 2018
Cerritos College
2014 : 2015
Wounded Warrior Project
Information Security Analyst
2020 : 2023
Wounded Warrior Project
Help Desk Technician
· Investigated issues with electrical components to identify, diagnose, and repair malfunctions
· Performed scheduled and unscheduled aircraft maintenance to achieve 95% organization readiness
· Researched technical issues using publications and schematics to develop plan of action
· Accurately documented malfunctions and repairs to complete work orders
· Simplified technical issues to effectively communicate within the organization
2016 : 2020
US Navy
Aviation Electrician
Skills
Active Directory, Aircraft Maintenance, Analytical Skills, Budgeting, Business Strategy, Cisco Umbrella, Commercial Aviation, Communication, Computer Literacy, Customer Service, Documentation, Electrical Troubleshooting, Electrical Wiring, Event Management, Helicopters, Interpersonal Skills, KnowBe4, Leadership, Management, Marketing, Marketing Strategy, Microsoft 365, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Military, Mimecast, Photoshop, Problem Solving, Program Management, Project Management, Public Speaking, Rapid7, Research, Retail, Sales, Service Desk, Social Media, Strategic Planning, Strategy, Teamwork, Technical Support, Training, Training & Development, Troubleshooting, Windows 7, Windows 8, Windows 10
About
Experienced Aviation Electrician with a demonstrated history of working and leading in the military industry successfully transitioned to the IT industry as a civilian. Skilled in analysis, research, incident response, and troubleshooting. A graduate from the IT Computer User Support Specialist program at Leaderquest, certified in ITIL and Security+ looking to utilize, sharpen, and expand skills and knowledge-base to thrive in the Cybersecurity field.
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