Michael Johnson
Details
RLG Consulting · Contract
Feb 2023 - Feb 2024
Dallas, Texas, United States
• Lead the implementation of the MaaS360 MDM service to manage and track all company devices.
• Configured MaaS360 end-to-end, including adding iPads, mobile phones, and laptops to the system.
• Sourced and deployed necessary applications to meet organizational requirements.
• Designed and implemented security policies to add restrictions to previously unrestricted devices.
• Set up and configured geo-fencing services to enhance device security and tracking.
• Configured eSIM services to support modern mobile connectivity solutions.
• Created and managed user accounts within Apple Business Manager.
• Configured critical notification services for the support team to ensure efficient incident response.
• Trained technical staff in running reports, managing applications, and updating push notification services and other tokens.
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Tool Operations Admin - MDM/UEM & Security
Signify Health · Full-time
May 2013 - Apr 2022
Dallas, Texas, United States
• Managed and maintained a diverse fleet of 8,500+ corporate-owned mobile devices, ensuring high availability and uptime.
• Designed, configured, and managed mobile device management (MDM) solutions for secure and compliant management of corporate-owned and BYOD assets.
• Developed and implemented MDM policies and procedures to ensure compliance with HIPAA, GDPR, and other regulatory standards.
• Streamlined device enrollment and application provisioning processes, enhancing efficiency and user experience.
• Managed software and mobile application deployments, testing, and support, ensuring compatibility and enterprise compliance.
• Provided troubleshooting and resolution for complex mobile device and desktop system issues, minimizing downtime.
• Monitored and maintained MDM system performance, security, and availability using various tools and technologies.
• Collaborated with stakeholders to identify and prioritize MDM requirements and execute projects successfully.
• Developed technical documentation and provided training to enhance service delivery and support continuous improvement.
• Stayed updated with emerging MDM technologies and best practices, implementing improvements to enhance performance and efficiency.
• Ensured compliance with industry standards and regulations, contributing to successful HITRUST audits as the primary MDM security stakeholder.
Skills
Technical Skills:
• MDM/UEM Platforms: IBM MaaS360, AirWatch/Workspace ONE, Jamf, Tanium.
• Apple Ecosystem: Apple Business Manager, VPP Management, Apple Developer Token/Cert Management, APNs
• Software Management: Deployment, Testing, Library Management
• Security: Patch Management, Device Policy Design, Mobile Device Forensics, Incident Response Procedures, Containerization Technologies
• Networking and Systems: Active Directory (GPOs, Profile, Distribution Group Management), Remote Desktop Management (Dameware, TeamViewer, Microsoft Remote Desktop), Operating Systems (iOS/iPadOS, Android OS, Windows Mobile, MacOS, all Microsoft Windows OS versions)
• Scripting Languages: PowerShell and Bash (for automating MDM tasks)
• Email Platforms: Office 365, Google Gsuite, and Exchange Server.
• Network Security Concepts and Tools: Firewalls, Intrusion Detection/Prevention (zIPS), VPNs
ITIL Knowledge: Understanding of ITIL principles and practices for service management.
Knowledge of Security Frameworks: SOX, HITRUST, and SOC 2. Hands-on experience with implementing controls to comply with these frameworks, including conducting risk assessments, identifying gaps in controls, and implementing measures to mitigate risks.
Soft Skills:
• Customer Service: Excellent communication skills, active listening, and empathy
• Problem-Solving: Analytical thinking, creative solutions, and root cause analysis
• Time Management: Effective prioritization and ability to work under pressure
• Attention to Detail: Meticulous documentation and record-keeping
• Teamwork: Collaboration with IT department members to resolve complex issues
• Adaptability: Ability to learn new technologies and tools quickly
• Multitasking: Handling multiple service requests simultaneously
• Communication: Clear and concise communication of technical information
About
Highly experienced MDM Administrator/Security Engineer with 8+ years of corporate-owned and BYOD asset management experience, and 17+ years of overall information systems experience. Skilled in MDM software such as MaaS360, Jamf, and AirWatch/Workspace ONE for software and mobile application deployment, management, and testing. Proficient in managing APNs, patch management, device policy design, and management based on enterprise requirements, as well as Apple Configurator, Tanium, and Apple Business Manager. Proven track record of successful MDM solution implementation and maintenance to ensure HIPAA compliance and security standards.
Exceptional problem-solving and critical thinking capabilities with extensive troubleshooting experience across various platforms including iOS, MacOS, Microsoft Windows OS and Office Suite, Windows Mobile, and Android devices. Strong attention to detail with flexibility to rapidly adapt to changes. Effective communicator with the ability to facilitate successful implementations within specified timeframes. Valuable asset to any organization seeking a reliable and knowledgeable MDM Administrator/Security Engineer.
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