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Michelle Villeda
Information Security Unit at NJ Department of Environmental Protection
Trenton, NJ, United States
Details
Experience:
• Implementation of vulnerability assessments, reporting and remediation
• Tracking and securing Personally Identifiable Information (PII)
• Tracking mobile assets (laptops and tablets) for suspicious behavior
• Install Malwarebytes and anti-virus protection programs to user desktops
• Review data on malware remediated by DEP’s anti-virus systems using Malwarebytes
• Preserve digital data in a forensic manner for E-Discovery using Pinpoint Labs-Harvester product
• Create procedures and forms for the Harvester forensics product
• Process user requests to unblock sites within state guidelines and review information on web filtering protocols and procedures
• Encrypt/decrypt data on servers
• Implement and enforce information security policies through NJDEP Incident Response
• Public speaker for Cyber Security Awareness training to the department
• Oversee information security issues, suggest tools, and procedures to go about resolving technical issues.
• Provide technical support to end-users related to information security issues
• Certificate Authority
• Bitlocker devices such as laptops and tablets and provide user customer service if their device driver has been locked.
2017 : Present
NJ Department of Environmental Protection
Information Security Specialist
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Creating tickets for queries incoming via- email or over the phone
• Install, modify, and repair computer software or hardware
• Set up new PC desktops and install computer peripherals for users for deployment
• Image PC’s to Windows 10 via over the network or from a thumb drive
• Follow up with customers to ensure issues have been fully resolved
2016 : 2017
NJ Department of Environmental Protection
Desktop Support
• Billing department audits for accounts receivable.
• Data entry into systems and software.
• Setting up shared networks into a PC desktop.
• Setting up new PC desktops.
• Assisting employees with technical support for PC desktop basic functionalities.
• Computer operator and general administrative duties such as typing, e-mailing, scanning and filing documentation.
• Handle large volume of orders. Provide information on product and delivery.
• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
• Communicate with customers through e-mails and via the phone to provide customer service.
2015 : 2016
San Antonio Broker Services Inc.
Accounts Receivable Specialist
• Tracking and securing Personally Identifiable Information (PII)
• Tracking mobile assets (laptops and tablets) for suspicious behavior
• Install Malwarebytes and anti-virus protection programs to user desktops
• Review data on malware remediated by DEP’s anti-virus systems using Malwarebytes
• Preserve digital data in a forensic manner for E-Discovery using Pinpoint Labs-Harvester product
• Create procedures and forms for the Harvester forensics product
• Process user requests to unblock sites within state guidelines and review information on web filtering protocols and procedures
• Encrypt/decrypt data on servers
• Implement and enforce information security policies through NJDEP Incident Response
• Public speaker for Cyber Security Awareness training to the department
• Oversee information security issues, suggest tools, and procedures to go about resolving technical issues.
• Provide technical support to end-users related to information security issues
• Certificate Authority
• Bitlocker devices such as laptops and tablets and provide user customer service if their device driver has been locked.
2017 : Present
NJ Department of Environmental Protection
Information Security Specialist
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Creating tickets for queries incoming via- email or over the phone
• Install, modify, and repair computer software or hardware
• Set up new PC desktops and install computer peripherals for users for deployment
• Image PC’s to Windows 10 via over the network or from a thumb drive
• Follow up with customers to ensure issues have been fully resolved
2016 : 2017
NJ Department of Environmental Protection
Desktop Support
• Billing department audits for accounts receivable.
• Data entry into systems and software.
• Setting up shared networks into a PC desktop.
• Setting up new PC desktops.
• Assisting employees with technical support for PC desktop basic functionalities.
• Computer operator and general administrative duties such as typing, e-mailing, scanning and filing documentation.
• Handle large volume of orders. Provide information on product and delivery.
• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
• Communicate with customers through e-mails and via the phone to provide customer service.
2015 : 2016
San Antonio Broker Services Inc.
Accounts Receivable Specialist
Company:
NJ Department of Environmental Protection
Spoken Language:
English, Spanish
About
Experienced Information Security Specialist with a demonstrated history of working in the government administration industry. Skilled in; Information Security, Computer Forensics, Web Filtering Systems, Web Applications, Antivirus, Litigation Support, Digital Data Acquisition, e-Discovery procedures, IT Security Policies, Cybersecurity presenter, and IT Security Operations
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