Miguel Perez-Milicua

Information Security Delivery Manager at Softtek

Lewisville, TX, United States

Details

Education: Lean/Six-Sigma Green Belt Certified

Quality and Process Improvement

Softtek

2013 : 2013

Project Management Professional (PMP)

Project Management

Project Management Institute (PMI.org)

2010 : 2010

BS

Computer Systems

Instituto Tecnológico de Tepic

1995 : 2000

Experience: In charge of service delivery for Information Security projects, acting as the face or point of contact with our clients onsite and managing the Softtek team remotely. Responsible for managing project life cycle, resource allocation and development and risk and issue mitigation. Managing the operational relationship with customers to ensure their satisfaction. Working hand-in-hand with BRMs to develop the presence of Softtek with our clients.

2016 : Present

Softtek

Information Security Service Delivery Manager

Support Sales representatives to present our service offering to potential customers, as well as the generation of solutions and service proposals to generate business growth.

Information Security Practice development and consolidation, including project governance, career paths for team members, induction manuals for key roles.

2015 : 2016

Softtek

Information Security Practice Specialist

In charge of service delivery for Information Security projects, specializing in Systems Security (applications and infrastructure), but also including Data Loss Prevention, Supplier Security audits, Security Metrics and End-Point Security, managing project life cycle, resource allocation and development. Managing the operational relationship with customers to ensure their satisfaction; project financial planning and tracking. Risk and issue mitigation. Support Sales representatives to present services to potential customers to generate business growth.

2011 : 2016

Softtek

Information Security Service Delivery Manager

2005 : 2011

Softtek

Project Leader

Project Leader for an Oracle HR App Helpdesk.

Project Leader for an Application Maintenance and Support engagement for 5 applications.

Project Leader for an Application Security program.

2005 : 2008

Softtek

Project Leader

Company: Softtek

Years of Experience: 20

Spoken Language: English, French, Spanish

Skills

Business Analysis, Business Intelligence, Business Process, Capability Maturity Model Integration (CMMI), CMMI, Consulting, Cross-functional Team Leadership, Information Security, Information Technology, Integration, ISO 27001, ITIL, IT Management, IT Operations, IT Service Management, IT Strategy, Leadership, Management, MS Project, Oracle, Oracle SQL, Outsourcing, PL/SQL, PMO, PMP, Process Improvement, Project Management, Project Portfolio Management, Quality Assurance, Requirements Analysis, Resource Management, Security, Service Delivery, Six Sigma, Software Project Management, SQL, Strategic Planning, Strategy, Team Leadership, Teamwork

About

• 3+ year experience as InfoSec Practice Specialist, generating technical solutions and initiating projects to stabilization.

• 13 years experience in Project Management for various Information Security projects (mainly Application Security).

• 2.5 years experience in Project Management leading an Application Maintenance and Support (AMS) project team for several web applications.

• 1 year experience in Project Management, leading a Help Desk for Oracle HR users.

• 1.5 years experience in report creation using SQR, PL/SQL and Oracle relational databases, progamming and monitoring jobs and chains using AppWorx.

• 2 years experience in Help Desk projects for end users of various applications and also specifically for Oracle Human Resources, at a functional and partially technical level.

Specialties: • Data analysis, process compliance and improvements, leadership and negotiation.

• Project Management Professional (PMP) Certified