Mike Gainer
Details
Commonwealth of Pennsylvania
Enterprise Endpoint Security Systems Administrator
Network Administrator and Information Security Officer with responsibilities for :
• Business Continuity and Disaster Recovery
• Privileged Account Management and Multi-Factor Authentication
• Distributed Systems maintenance, update and repair
• Software License compliance
• Maintenance of network infrastructure including routers, switches, and cabling.
• Establishing security procedures and performing cost benefit analysis on recommended strategies.
• Conducting in-depth compliance audits and presenting results to senior management.
• Facilitating security awareness training for management and employees.
• Providing helpdesk personnel with guidance in resolving complex hardware, software and network issues.
• Mobile Device Management using the AirWatch system
• Web Content Filtering using BlueCoat
• Microsoft System Center Configuration Manager (SCCM) administration
• Evaluation and implementation of “best of breed” Open Source applications that fill a need as well as their commercial counterparts.
• Maintaining server and workstation hardware and software
• Administering robotic library systems for tape backups of critical systems.
• Managing operating system, software and anti-virus updates for servers and workstations.
2003 :
Commonwealth of Pennsylvania
Network Administrator and Information Security Officer
2017 :
PA Office of Administration, Bureau of Service Delivery and Operations
Enterprise Endpoint Security Systems Administrator
Primary duties included maintenance of all Commission-owned workstation, laptop, and peripheral hardware, software installation and configuration, installation and maintenance of special needs equipment and software including Braille interfaces, magnification equipment and software, screen reading applications, and dictation equipment to ensure compliance with Americans with Disabilities Act (ADA) requirements
I was hired as a Level 1 Helpdesk technician and given Level 2 responsibilities less than three months later, and ahead of peer, based on performance and skill level.
2002 : 2003
Commonwealth of Pennsylvania
Information Technology Helpdesk Technician
Primary duties were to install and maintain business networks, Asynchronous Digital Subscriber Lines (ADSL), high speed internet connections, and telecommunications systems including special circuits, cabling, and Cisco routers and switches for both business and residential customers. I was employed to configure networked systems in small to medium sized businesses to connect through Virtual Private Networking (VPN) to Telco central office equipment, corporate branch offices or to the internet. I provided comprehensive remote and onsite support for private and commercial customers, including Tier-1 support for Cisco LAN/WAN products.
I also installed and supported POTS (Plain Old Telephone System) lines, 56k circuits, and T-1 circuits for private and commercial clients
2001 : 2002
D&E Communications
Installation and Repair Technician - Business Networks
About
Over 20 years of supervisory experience in roles of increasing responsibility. 14 plus years with State Government managing network server systems, network security systems, user workstations, and network devices. Twelve years’ experience as Computer/Communications Systems Security Officer while on Active Duty with the U.S. Air Force. Innovative, solutions oriented professional with considerable experience in Microsoft Systems Familiar with Disaster Recovery planning and risk management principles. Comprehensive knowledge of system and network maintenance, including installation, maintenance and repair of server and workstation hardware, installation of Windows Workstation and Server Operating Systems in both local and remote environments. Analytical decision maker and problem solver; focused on improving efficiency of operations, team building, and reducing workloads by improving processes. Effective communicator. Able to accurately assess an audience and convey complex information in relevant, easily understood language without “talking down” to listeners
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