Profiles search
Mohamed Nur
Information Security Analyst
Belle View, VA, United States
Details
Education:
Bachelor of Science - BS
Cyber/Computer Forensics and Counterterrorism
Western Governors University
2018 : 2021
Associate of Arts and Sciences (AAS)
CYBERSECURITY
Northern Virginia Community College
2013 : 2016
Cyber/Computer Forensics and Counterterrorism
Western Governors University
2018 : 2021
Associate of Arts and Sciences (AAS)
CYBERSECURITY
Northern Virginia Community College
2013 : 2016
Experience:
* Reviewed, analyzed, and updated 130+ information systems and applicable NIST SP 800-53, Rev 4 security controls in Telos Xacta IAM to help complete authorization package documentation.
* Developed and presented a brown bag presentation on Phishing/Social Engineering to educate peers on several different types of social engineering methods.
* Assisted with developing and auditing 100+ enterprise POA&Ms to ensure that milestones are documented to avoid security risks and improve security posture.
* Reviewed 10+ Security Assessment Reports (SARS) monthly and updated accordingly for missing security controls and/or not tested controls for compliance of security controls.
* Created a Standards of Procedures (SOP) for POA&M report generation for Criticality Statuses
* Assisted with task to document, track and review FIPS (Federal Information Processing Standard Publication) 199 security categorization for over 130+ systems.
* Conducted Pre-Security Assessment documentation and compliance reviews of 10+ systems within Xacta.
2018 : Present
Softworld, Inc.
Information Security Analyst
Used Airwatch MDM Console to manage devices to remotely wipe, install applications, blacklist applications, whitelist application, and reset mobile passcode.
Used AD to add computers to the domain, update group policy and distribution lists, reset password, disable/create new accounts, and organize OUs.
Ran System Updates and patches through Kaseya to keep systems secure and minimize vulnerabilities.
Used Exchange management console to manage Outlook and webmail rights for users.
Reviewed Active Admin Alerts for security related issues such as failed logon attempts, account log-ons, password resets, and devices being added/removed to all networks.
Reviewed Symantec Endpoint logs for security breaches, DDOS attacks, overflow buffers and address security concerns.
2016 : 2017
Design Data Corporation (US chamber)
Service Desk Engineer
• Created and handled tickets utilizing Remedy ticketing system
• Provided technical support for over 5,000 employees company wide
• Troubleshot issues and provided technical support over the phone and remote
• Answered all incoming calls by second ring
• Provided technical support for Enterprise software for internal applications
• Troubleshot issues within Microsoft Office (Outlook, PowerPoint, Word, Excel, Skype for Business)
• Managed user’s accounts using Active Directory (Password resets, account terminations, add/remove groups)
• Used Microsoft System Console Manager to remote into computers
• Used Citrix Xen App to trouble shoot Microsoft Virtual Desktop Interface issues
• Used McAfee Console to decrypt machines for users
• Dealing with Classified Information Laws& Polices Regarding Title 5,13,26, E-Government Act, CIPSEA, FISMA, and Census Bureau Polices
• Assist with handling cases with Computer Incident Response Team
2016 : 2016
Phacil, Inc
Service Desk Analyst
• Completed work using internal ticketing application to log-in calls and creating work tickets.
• Provided over the phone software support for clients
• Performed software installs for various MS Products and Antiviruses Programs
• Performed mandatory OS update installs for various machines (MAC and Windows)
• Diagnosed and repaired issues with various operating systems including Windows XP, Windows Vista, Windows 7, Windows 8 and 8.1 and Windows 10
• Held one on one consultation classes for clients to enhance user experience with latest technologies
• Diagnosed and removed malware from client devices
• Provided data recovery services on bad hard drives
• Replaced hardware on machines including hard drives, video card, RAM, motherboards on desktops, laptops and netbooks.
• Experience troubleshooting LAN and WLAN connectivity issues
• Provided technical support for MS Outlook with MS Exchange, along with entire MS OFFICE Suite
• Installed and setup wireless printers
• Provided excellent customer service to maintain relationships between clients and resolve issues in timely manner
2015 : 2016
Best Buy
Geek Squad
• Used troubleshooting skills to narrow down cause and resolution for technical issues on PC’s and tablets.
• Installed printers and other telecommunication devices for local networks for consumers.
• Provided support and troubleshooting for devices Installed latest updates and correcting OS
corruption and data backup and restoration.
• Offered help desk support for consumers in-person and over the phone assistants.
• Set up new laptop and desktop computers for clients upon purchases for updates and
installations.
• Diagnosed and removed malware from client devices using multiple sources of approved programs
• Set up new computers to the consumers, liking both desktop and laptops
• Installed MS OFFICE, Upgrades from Windows XP 7, 8, 8.1
2013 : 2015
Staples
Easytech Associate
* Developed and presented a brown bag presentation on Phishing/Social Engineering to educate peers on several different types of social engineering methods.
* Assisted with developing and auditing 100+ enterprise POA&Ms to ensure that milestones are documented to avoid security risks and improve security posture.
* Reviewed 10+ Security Assessment Reports (SARS) monthly and updated accordingly for missing security controls and/or not tested controls for compliance of security controls.
* Created a Standards of Procedures (SOP) for POA&M report generation for Criticality Statuses
* Assisted with task to document, track and review FIPS (Federal Information Processing Standard Publication) 199 security categorization for over 130+ systems.
* Conducted Pre-Security Assessment documentation and compliance reviews of 10+ systems within Xacta.
2018 : Present
Softworld, Inc.
Information Security Analyst
Used Airwatch MDM Console to manage devices to remotely wipe, install applications, blacklist applications, whitelist application, and reset mobile passcode.
Used AD to add computers to the domain, update group policy and distribution lists, reset password, disable/create new accounts, and organize OUs.
Ran System Updates and patches through Kaseya to keep systems secure and minimize vulnerabilities.
Used Exchange management console to manage Outlook and webmail rights for users.
Reviewed Active Admin Alerts for security related issues such as failed logon attempts, account log-ons, password resets, and devices being added/removed to all networks.
Reviewed Symantec Endpoint logs for security breaches, DDOS attacks, overflow buffers and address security concerns.
2016 : 2017
Design Data Corporation (US chamber)
Service Desk Engineer
• Created and handled tickets utilizing Remedy ticketing system
• Provided technical support for over 5,000 employees company wide
• Troubleshot issues and provided technical support over the phone and remote
• Answered all incoming calls by second ring
• Provided technical support for Enterprise software for internal applications
• Troubleshot issues within Microsoft Office (Outlook, PowerPoint, Word, Excel, Skype for Business)
• Managed user’s accounts using Active Directory (Password resets, account terminations, add/remove groups)
• Used Microsoft System Console Manager to remote into computers
• Used Citrix Xen App to trouble shoot Microsoft Virtual Desktop Interface issues
• Used McAfee Console to decrypt machines for users
• Dealing with Classified Information Laws& Polices Regarding Title 5,13,26, E-Government Act, CIPSEA, FISMA, and Census Bureau Polices
• Assist with handling cases with Computer Incident Response Team
2016 : 2016
Phacil, Inc
Service Desk Analyst
• Completed work using internal ticketing application to log-in calls and creating work tickets.
• Provided over the phone software support for clients
• Performed software installs for various MS Products and Antiviruses Programs
• Performed mandatory OS update installs for various machines (MAC and Windows)
• Diagnosed and repaired issues with various operating systems including Windows XP, Windows Vista, Windows 7, Windows 8 and 8.1 and Windows 10
• Held one on one consultation classes for clients to enhance user experience with latest technologies
• Diagnosed and removed malware from client devices
• Provided data recovery services on bad hard drives
• Replaced hardware on machines including hard drives, video card, RAM, motherboards on desktops, laptops and netbooks.
• Experience troubleshooting LAN and WLAN connectivity issues
• Provided technical support for MS Outlook with MS Exchange, along with entire MS OFFICE Suite
• Installed and setup wireless printers
• Provided excellent customer service to maintain relationships between clients and resolve issues in timely manner
2015 : 2016
Best Buy
Geek Squad
• Used troubleshooting skills to narrow down cause and resolution for technical issues on PC’s and tablets.
• Installed printers and other telecommunication devices for local networks for consumers.
• Provided support and troubleshooting for devices Installed latest updates and correcting OS
corruption and data backup and restoration.
• Offered help desk support for consumers in-person and over the phone assistants.
• Set up new laptop and desktop computers for clients upon purchases for updates and
installations.
• Diagnosed and removed malware from client devices using multiple sources of approved programs
• Set up new computers to the consumers, liking both desktop and laptops
• Installed MS OFFICE, Upgrades from Windows XP 7, 8, 8.1
2013 : 2015
Staples
Easytech Associate
Company:
Softworld, Inc.
Years of Experience:
9
Spoken Language:
Somali
Skills
A+ Certified, Active Directory, Computer Hardware, Computer Repair, Customer Service, Hardware, IT Risk Management, Leadership, Microsoft Excel, Microsoft Office, MS Office Suite, Networking, Operating Systems, Policy Analysis, Routers, Routing Protocols, Sales, Security Protocols, Software Installation, Technical Support, Training, Troubleshooting, Upgradation, Windows, Windows 7, Windows 7 Migration
Profile Photo
