Profiles search
MOWLID MOHAMED
Industry Security Specialist
Seattle, WA, United States
Details
Experience:
Andrews International/security Industry Specialist
2010-present, Security Specialist, Seattle WA
The Control Center maintains a single world-class, 24/7 operations center to monitor, communicate and coordinate responses for all CORP/CSC/FULFILLMENT Amazon sites worldwide. The center uses highly leverage out-of-the-box solutions such as Microsoft Office SharePoint Server, and InfoPath. These work in conjunction with Amazon Certified Partner solutions Lenel to reduce costs and improve operational effectiveness around the world.
Key Accomplishments :
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead go-to person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company maintain their customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
2010 : Present
Security Industry Specialists, Inc.
Information Security Specialist
•Staffed and trained an assistant manager and other 20 store employees
•Implemented a new marketing program which led to increase sales by 30%
•Established sales goals, managed budgets and devised sales forecasts
•Responsible for personnel management, merchandise selection and presentation and store operations
•Handled sales tracking and reporting, inventory control, and employee payroll
•Checked to ensure that appropriate changes were made to resolve customers' problems
•Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
•Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
•Ensured excellence in customer service and resolved all problems at the store level
2007 : 2010
Tabarak Wholesalers,
Store Manager
2010-present, Security Specialist, Seattle WA
The Control Center maintains a single world-class, 24/7 operations center to monitor, communicate and coordinate responses for all CORP/CSC/FULFILLMENT Amazon sites worldwide. The center uses highly leverage out-of-the-box solutions such as Microsoft Office SharePoint Server, and InfoPath. These work in conjunction with Amazon Certified Partner solutions Lenel to reduce costs and improve operational effectiveness around the world.
Key Accomplishments :
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead go-to person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company maintain their customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
2010 : Present
Security Industry Specialists, Inc.
Information Security Specialist
•Staffed and trained an assistant manager and other 20 store employees
•Implemented a new marketing program which led to increase sales by 30%
•Established sales goals, managed budgets and devised sales forecasts
•Responsible for personnel management, merchandise selection and presentation and store operations
•Handled sales tracking and reporting, inventory control, and employee payroll
•Checked to ensure that appropriate changes were made to resolve customers' problems
•Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
•Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
•Ensured excellence in customer service and resolved all problems at the store level
2007 : 2010
Tabarak Wholesalers,
Store Manager
Company:
Security Industry Specialists, Inc.
About
The Control Center maintains a single world-class, 24/7 operations center to monitor, communicate and coordinate responses for all CORP/CSC/FULFILLMENT Amazon sites worldwide. The center uses highly leverage out-of-the-box solutions such as Microsoft Office SharePoint Server, and InfoPath. These work in conjunction with Amazon Certified Partner solutions Lenel to reduce costs and improve operational effectiveness around the world.
Able to use Microsoft applications: MS Excel, MS Word and MS PowerPoint
Able to provide excellent Customer service
Very energetic and enthusiastic personality
Creative Marketing skills
Very organized also provide the ability to Multi-task. Bilingual and fluent in Somali, English and Arabic
Profile Photo
