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Nathan Shawcroft
Information Security - Incident Response
Provo, UT, United States
Details
Experience:
2022 : Present
American Express
Senior Information Security Analyst
2019 : 2022
American Express
Information Security Analyst
- Assisted in performing forensic analysis on mobile devices and computers using tools such as FTK and UFED <br>- Researched Incident Response training materials including OS artifact analysis and log analysis using Linux and the Elasticsearch Stack <br>- Improved customer conversion rates by teaching potential customers the basics of mobile forensics, helping them understand Eide Bailly’s services and explaining what was possible in terms of data recovery <br>- Analyzed new mobile apps and discovered valuable information that could be used in future forensic investigations
2018 : 2018
Eide Bailly LLP
Intern - Digital Forensics
- Assisted security professionals around the world in troubleshooting problems with Symantec’s Encryption software.
- Learned how to install and manage Symantec encryption servers in Linux and Windows environments - Leveraged virtual lab environments for recreating customer problems and experimenting with Symantec software
- Improved customer experiences by communicating effectively with backline support engineers about software problems and following up with the customer often to inform them about the status of their cases.
2018 : 2018
Symantec
Intern - Technical Support Engineer
- Applied skills in using Visual Basic, HTML, Javascript, and ASP.net to support a data-driven web site
- Filled project management role, prioritizing and assigning tasks to team members
- Worked with a small team to design, build, and test a new waiting list feature that reduced issues with housing room selection
- Built and implemented a new system to handle conferences held on BYU campus, helping to automate many processes and reduce the workload of conference administrators.
- Communicated with users to establish system requirements and receive feedback
2016 : 2018
Brigham Young University
Web Developer
American Express
Senior Information Security Analyst
2019 : 2022
American Express
Information Security Analyst
- Assisted in performing forensic analysis on mobile devices and computers using tools such as FTK and UFED <br>- Researched Incident Response training materials including OS artifact analysis and log analysis using Linux and the Elasticsearch Stack <br>- Improved customer conversion rates by teaching potential customers the basics of mobile forensics, helping them understand Eide Bailly’s services and explaining what was possible in terms of data recovery <br>- Analyzed new mobile apps and discovered valuable information that could be used in future forensic investigations
2018 : 2018
Eide Bailly LLP
Intern - Digital Forensics
- Assisted security professionals around the world in troubleshooting problems with Symantec’s Encryption software.
- Learned how to install and manage Symantec encryption servers in Linux and Windows environments - Leveraged virtual lab environments for recreating customer problems and experimenting with Symantec software
- Improved customer experiences by communicating effectively with backline support engineers about software problems and following up with the customer often to inform them about the status of their cases.
2018 : 2018
Symantec
Intern - Technical Support Engineer
- Applied skills in using Visual Basic, HTML, Javascript, and ASP.net to support a data-driven web site
- Filled project management role, prioritizing and assigning tasks to team members
- Worked with a small team to design, build, and test a new waiting list feature that reduced issues with housing room selection
- Built and implemented a new system to handle conferences held on BYU campus, helping to automate many processes and reduce the workload of conference administrators.
- Communicated with users to establish system requirements and receive feedback
2016 : 2018
Brigham Young University
Web Developer
Company:
American Express
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