Nathanael Wilson
Details
Network Operations and Security
Western Governors University
2021 : 2023
Computer Information Technology
California Baptist University
2012 : 2017
American Express
Information Security III
2016 : 2022
Acorn Technology Services
Systems Administrator
− Audio and lighting operator for live events.
− Setup and tear down of equipment.
− Assistant DJ for weddings and other events.
2015 : 2017
World Class Entertainment
Live Event Technician
− Extensive understanding of Cisco technology; collaboration and network configurations.
− Deployed and maintained IP phones, panic buttons, security cameras, WiFi Access Points, switches, servers and more.
− Upgraded outdated telephones on campus with new Cisco IP office phones.
− Cooperated with a team to execute projects that enhanced the University’s telecommunication framework.
− Maintained the university’s E911 database and designed Excel spreadsheets for inventory management to track locations of all DIDs and devices on campus.
2015 : 2016
California Baptist University
Telecommunications Technician
− Provided technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products for staff and faculty.
− Exercised strong customer service in addition to working with ticketing programs to troubleshoot and resolve issues over the phone and in-person.
− Assisted in the maintaining of inventory using Excel for all of the campuses technology.
− Clear viruses and maintain computers in addition to general computer problems and software installations.
2013 : 2014
California Baptist University
ITS Helpdesk Technician
Skills
Active Directory, Amateur Radio, Analytical Skills, Arduino, Bass Guitar, C++, Camera Operating, Cisco Technologies, Computer Building, Computer Hardware, Cooking, CSS, Customer Service, Cybersecurity, Drums, E-911, Help Desk Support, HTML 5, Information Technology, Internet Protocol Suite (TCP/IP), Java, JavaScript, Linux, Microsoft Excel, Microsoft Office, Microsoft Word, Network Administration, Network Engineering, Networking, OS X, PowerPoint, Problem Solving, Public Speaking, Pyrotechnics, Python, Servers, Software Development, Software Engineering, Software Installation, Soldering, SQL, Technical Support, Telecommunications, Telephony Support, Troubleshooting
About
My life goal is to try as many things as I can. I enjoy learning new things and adding to my existing knowledge. I work in many areas of Information Technology, from PC support to telecommunications and networking. Learning something and applying it to find solutions is what drives me.
I have a higher understanding of technological services and I am eager to learn new techniques in order to solve problems and be more effective. I have a variety of skills including programming and database management. I have gained experience in customer service and technical support while working for the California Baptist University ITS Helpdesk and am eager to apply it.
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