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Neal Ladani
Lead Information Security Engineer at Service Provider
Spartanburg, SC, United States
Details
Education:
IT Security
Computer and Information Systems Security/Information Assurance
Western Governors University
2016 : 2017
Bachelor of Science - BS
Information Technology
Western Governors University
2016 : 2017
Computer and Information Systems Security/Information Assurance
Western Governors University
2016 : 2017
Bachelor of Science - BS
Information Technology
Western Governors University
2016 : 2017
Experience:
2021 : Present
service provider company
Lead Information Security Engineer
2020 : 2021
service provider company
Network Security Engineer III
• Deployed FortiGate (201E, 600D, 1500D, 3200D), FortiSwitch (1024D, 448D, 248E) devices as part of an $11 Million project to overhaul the network on to SD-WAN infrastructure. Sites converted include DCs, back office sites, and contact centers
• Collaborate with other teams including project management, voice, server, and telecommunications to provide new site builds including sites with up to 6000 agents
• Participated in on-call rotations for severity 1 incidents troubleshooting Fortigate, Cisco, and Juniper networking equipment
• Traveled to the Philippines to assist our onsite team with a switch migration of 108 switches from Fortinet to Cisco that had a change window of only 5 hours, the success of the which ensured continued business from the clients onsite
2017 : 2020
Alorica
Network Design Engineer
● Recognized in the “GHS Quality & Med Safety Newsletter” for helping increase nurse scan-rate compliance from 39% to 72% by maintaining availability of hardware.
● Recognized by two directors in departments I support for my quick resolutions of issues in their departments and pro-actively seeking issues before they are reported.
● Assisted with CMS compliance on the I.S. side in the E.R. by pushing to remove wall units that were violating patient confidentiality, as well as performing cable-management.
● Solved a major recurring issue for the E.R. business office with their signature pads, allowing them to increase collection rate of payments
2017 : 2017
Greenville Health System
Desktop Analyst
● Created an inventory tracking system for the onsite storage, where technicians can update the quantities as they take parts necessary for issue resolution.
● Helped with the onboarding of fellow employees and mentored them in the daily operations of the position as well as best practices.
● Collaborated with multiple teams such as networking, information security, app packaging, and purchasing to resolve issues for end users and served as a single point of contact whenever possible in order to provide the best possible experience.
● Regularly meet with onsite technicians to discuss prevalent issues and effective solution.
● On multiple occasions accompanied fellow techs on higher priority or unusual tickets in order to provide quicker resolution and less downtime for end-users.
2016 : 2017
Apex Systems
Desktop Support - GHS
service provider company
Lead Information Security Engineer
2020 : 2021
service provider company
Network Security Engineer III
• Deployed FortiGate (201E, 600D, 1500D, 3200D), FortiSwitch (1024D, 448D, 248E) devices as part of an $11 Million project to overhaul the network on to SD-WAN infrastructure. Sites converted include DCs, back office sites, and contact centers
• Collaborate with other teams including project management, voice, server, and telecommunications to provide new site builds including sites with up to 6000 agents
• Participated in on-call rotations for severity 1 incidents troubleshooting Fortigate, Cisco, and Juniper networking equipment
• Traveled to the Philippines to assist our onsite team with a switch migration of 108 switches from Fortinet to Cisco that had a change window of only 5 hours, the success of the which ensured continued business from the clients onsite
2017 : 2020
Alorica
Network Design Engineer
● Recognized in the “GHS Quality & Med Safety Newsletter” for helping increase nurse scan-rate compliance from 39% to 72% by maintaining availability of hardware.
● Recognized by two directors in departments I support for my quick resolutions of issues in their departments and pro-actively seeking issues before they are reported.
● Assisted with CMS compliance on the I.S. side in the E.R. by pushing to remove wall units that were violating patient confidentiality, as well as performing cable-management.
● Solved a major recurring issue for the E.R. business office with their signature pads, allowing them to increase collection rate of payments
2017 : 2017
Greenville Health System
Desktop Analyst
● Created an inventory tracking system for the onsite storage, where technicians can update the quantities as they take parts necessary for issue resolution.
● Helped with the onboarding of fellow employees and mentored them in the daily operations of the position as well as best practices.
● Collaborated with multiple teams such as networking, information security, app packaging, and purchasing to resolve issues for end users and served as a single point of contact whenever possible in order to provide the best possible experience.
● Regularly meet with onsite technicians to discuss prevalent issues and effective solution.
● On multiple occasions accompanied fellow techs on higher priority or unusual tickets in order to provide quicker resolution and less downtime for end-users.
2016 : 2017
Apex Systems
Desktop Support - GHS
Company:
service provider company
Years of Experience:
17
Spoken Language:
English, Hebrew
Skills
Active Directory, Computer Hardware, Computer Security, Customer Service, Customer Support, Information Security, IT Management, Kali Linux, Leadership, Linux, Management, Microsoft Office, Network Administration, Networking, Network Security, Security, Server Administration, Servers, System Administration, System Deployment, Team Building, Team Leadership, Technical Support, Training, Troubleshooting, Windows, Windows 7, Windows Server
About
Hello! My name is Neal. I like learning new things and solving problems.
Please take the time to look through my profile and contact me if you have any questions.
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