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nicholas spates
Information Engineer II at WellStar Health System
Marietta, GA, United States
Details
Experience:
2017 : Present
WellStar Health System
IT Security Engineer 2
Information Security is responsible for leadership of the information technology security program, including the implementation of all aspects of the program to identify, assess, measure, manage, monitor and report information security risks. The overall goal of the program is to help reduce information security risks to an acceptable level based on business needs and the threat environment. In addition to leading the information security program, this role works closely with the physical security, information security, privacy and compliance programs.
2017 :
WellStar Health System
Information Security Analyst II
I work on the hyper care team that provides white glove services for VIP users.
2017 :
Coca-Cola Customer Business Solutions
Database Administrator
• Provide remote support for users throughout the company
• Performed Office 2016 suite troubleshoot and resolve issues
• Perform Software update using SCCM
• Support the Microsoft Office 365 migration of 2300 Users performing mailbox and Office application migrations.
• Use Service now to manage tickets and escalate to tier 4 Support
• Provide Support office 365 mobile and tablet support
• Provide Support for VPN users that migrating to new domain
• Use System Center to push updates, software, and remote support if need
• Perform DNS server change and update all static IP address.
• Performed creating, reset passwords, modifying end users account in Active Directory.
• Performed and support end user with VPN access.
• Managed the resolution of incidents, logged issues into a ticket management system (Remedy and Maximo.) FC.
• Experienced in building custom disk images and deploying images to the client's machine.
• Performed initial computer setup, and preparing machines for domain membership.
• Operated as a technician in a windows domain environment, as well as home network configuration.
• Trained and experienced using Microsoft Active Directory.
• Configuration of routers, and network interface cards.
• Reviews incidents as presented by Network Operator Center triage, troubleshoots, restores and/or escalates to appropriate fix agents within the fault and Incident Management framework.
• Knowledgeable on standard networking protocols, and LAN/WAN topology.
• Troubleshot basic network connectivity issues.
• Familiar with server administration, looking to learn more and improve in this area.
2016 : 2016
WestRock Industrial Properties
Migration Specialist
• Provide IT Technical Support for 2300 Users in the Georgia Department of Corrections.
• Support the Microsoft Office 365 migration of 2300 Users performing mailbox and Office application migrations.
• Performed tier 2-3 technical support, escalating issues only when necessary
• Coordinated with equipment vendors for repair of malfunctioning equipment
• Experienced in installing, configuring, and troubleshooting Personal Computer hardware, and software
• Experienced with personal computer and mobile device configuration, repair and deployment
• Maintains an inventory database of all issued computer equipment
• Experienced in operation/troubleshooting of current versions of Microsoft Windows such as XP, Vista, Win 8.1, and Win 10
• Managed the resolution of incidents, logged issues into a ticket management system
• Experienced in building custom disk images and deploying images to the client’s machine
• Performed initial computer setup, and preparing machines for domain membership
• Operated as a technician in a windows domain environment, as well as home network configuration
• Trained and experienced using Microsoft Active Directory
• Configuration of routers, and network interface cards
• Reviews incidents as presented by NOC2 – triages, troubleshoots, restores and/or escalates to appropriate fix agents within the fault and Incident Management framework
• Knowledgeable on standard networking protocols, and LAN/WAN topology
• Troubleshot basic network connectivity issues
• Familiar with server administration, looking to learn more and improve in this area
• 2 years of technical support work experience help stand up a new organization
2015 : 2016
IDR
Technical Support Georgia Dept of Correction
WellStar Health System
IT Security Engineer 2
Information Security is responsible for leadership of the information technology security program, including the implementation of all aspects of the program to identify, assess, measure, manage, monitor and report information security risks. The overall goal of the program is to help reduce information security risks to an acceptable level based on business needs and the threat environment. In addition to leading the information security program, this role works closely with the physical security, information security, privacy and compliance programs.
2017 :
WellStar Health System
Information Security Analyst II
I work on the hyper care team that provides white glove services for VIP users.
2017 :
Coca-Cola Customer Business Solutions
Database Administrator
• Provide remote support for users throughout the company
• Performed Office 2016 suite troubleshoot and resolve issues
• Perform Software update using SCCM
• Support the Microsoft Office 365 migration of 2300 Users performing mailbox and Office application migrations.
• Use Service now to manage tickets and escalate to tier 4 Support
• Provide Support office 365 mobile and tablet support
• Provide Support for VPN users that migrating to new domain
• Use System Center to push updates, software, and remote support if need
• Perform DNS server change and update all static IP address.
• Performed creating, reset passwords, modifying end users account in Active Directory.
• Performed and support end user with VPN access.
• Managed the resolution of incidents, logged issues into a ticket management system (Remedy and Maximo.) FC.
• Experienced in building custom disk images and deploying images to the client's machine.
• Performed initial computer setup, and preparing machines for domain membership.
• Operated as a technician in a windows domain environment, as well as home network configuration.
• Trained and experienced using Microsoft Active Directory.
• Configuration of routers, and network interface cards.
• Reviews incidents as presented by Network Operator Center triage, troubleshoots, restores and/or escalates to appropriate fix agents within the fault and Incident Management framework.
• Knowledgeable on standard networking protocols, and LAN/WAN topology.
• Troubleshot basic network connectivity issues.
• Familiar with server administration, looking to learn more and improve in this area.
2016 : 2016
WestRock Industrial Properties
Migration Specialist
• Provide IT Technical Support for 2300 Users in the Georgia Department of Corrections.
• Support the Microsoft Office 365 migration of 2300 Users performing mailbox and Office application migrations.
• Performed tier 2-3 technical support, escalating issues only when necessary
• Coordinated with equipment vendors for repair of malfunctioning equipment
• Experienced in installing, configuring, and troubleshooting Personal Computer hardware, and software
• Experienced with personal computer and mobile device configuration, repair and deployment
• Maintains an inventory database of all issued computer equipment
• Experienced in operation/troubleshooting of current versions of Microsoft Windows such as XP, Vista, Win 8.1, and Win 10
• Managed the resolution of incidents, logged issues into a ticket management system
• Experienced in building custom disk images and deploying images to the client’s machine
• Performed initial computer setup, and preparing machines for domain membership
• Operated as a technician in a windows domain environment, as well as home network configuration
• Trained and experienced using Microsoft Active Directory
• Configuration of routers, and network interface cards
• Reviews incidents as presented by NOC2 – triages, troubleshoots, restores and/or escalates to appropriate fix agents within the fault and Incident Management framework
• Knowledgeable on standard networking protocols, and LAN/WAN topology
• Troubleshot basic network connectivity issues
• Familiar with server administration, looking to learn more and improve in this area
• 2 years of technical support work experience help stand up a new organization
2015 : 2016
IDR
Technical Support Georgia Dept of Correction
Company:
WellStar Health System
Spoken Language:
English
About
Technical professional with outstanding leadership and time management skills. Skilled at installing, configuring, and administering network equipment in LAN/WAN environments. Strategic problem solver, with demonstrated ability to effectively communicate technical issues to management and customers. Proven capacity to analyze training needs, subsequently developing and conducting staff and product training.
Comprehensive understanding of network security to assess potential risks within health care. Assisted in thin-client migration and installation for virtue desktop for (EMR) solution. Implemented and tested secure, networked communications in a data security application. In-depth knowledge of various software, hardware, network appliances, and operating systems. Strong knowledge of troubleshooting techniques on network equipment. Proficient understanding of part-ordering logistics.
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