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Nicholas Winkleman
Information Security Analyst 2 at Wells Fargo
West Des Moines, IA, United States
Details
Experience:
Working Security Request Tickets for many internal Wells Fargo applications.
Creating new user accounts for various Wells Fargo applications.
Modifying user accounts with new security permissions for Wells Fargo applications
Disabling user access to Wells Fargo applications.
2016 : Present
Wells Fargo
Information Security Analyst 2
Working Trouble Tickets via Solarwinds
Managing users and computers via Active Directory
Preparing Thin Clients and PCs for users.
Imaging Thin Clients and PCs as needed
Troubleshooting and resolving internal phone issues
2015 : 2016
Marketlink Inc.
IT Support Specialist
Assisting in coordinating the project with the Team Lead
Training new team members
Writing Process Documents for new team member reference
Imaging PCs for the PC Refresh Project
Deploying new PCs
Troubleshooting issues with newly deployed PCs
2015 : 2015
Mercy Medical Center - Des Moines
Desktop Engineer - Tech Lead
Imaging PCs for Windows 7
Deploying new Windows 7 machines to users
Troubleshooting issues with deployed Win7 machines
Documenting deployements and resolved issues
2015 : 2015
Mercy Medical Center - Des Moines
Desktop Engineer
Desktop support for internal users and assisting in the upgrading from Windows XP to Windows 7 My responsibilities included :
Performed PC moves
Imaging of PCs for deployment
Worked IT Work Request tickets for equipment changes/adds
Worked IT Heat Trouble tickets for software/equipment Break/fixes
2012 : 2014
Athene (Formerly Aviva USA)
Desktop Support
Creating new user accounts for various Wells Fargo applications.
Modifying user accounts with new security permissions for Wells Fargo applications
Disabling user access to Wells Fargo applications.
2016 : Present
Wells Fargo
Information Security Analyst 2
Working Trouble Tickets via Solarwinds
Managing users and computers via Active Directory
Preparing Thin Clients and PCs for users.
Imaging Thin Clients and PCs as needed
Troubleshooting and resolving internal phone issues
2015 : 2016
Marketlink Inc.
IT Support Specialist
Assisting in coordinating the project with the Team Lead
Training new team members
Writing Process Documents for new team member reference
Imaging PCs for the PC Refresh Project
Deploying new PCs
Troubleshooting issues with newly deployed PCs
2015 : 2015
Mercy Medical Center - Des Moines
Desktop Engineer - Tech Lead
Imaging PCs for Windows 7
Deploying new Windows 7 machines to users
Troubleshooting issues with deployed Win7 machines
Documenting deployements and resolved issues
2015 : 2015
Mercy Medical Center - Des Moines
Desktop Engineer
Desktop support for internal users and assisting in the upgrading from Windows XP to Windows 7 My responsibilities included :
Performed PC moves
Imaging of PCs for deployment
Worked IT Work Request tickets for equipment changes/adds
Worked IT Heat Trouble tickets for software/equipment Break/fixes
2012 : 2014
Athene (Formerly Aviva USA)
Desktop Support
Company:
Wells Fargo
Spoken Language:
English
About
I have a bachelors degree in Management Information Systems with a minor in Computer Science. Since graduating college I have worked at various companies as a contractor building up my experience in IT.
My career goal is to work for a company providing internal desktop support for my coworkers of the company and expanding my knowledge and skills in IT from my peers.
Specialties: Microsoft Windows, Microsoft Office, PC Hardware, PC Troubleshooting.
I am also learning linux by building and operating a basic home made server using linux for the operating system.
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