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Nicole Jacobs, CFE
Information Security Advisor Senior at USAA
San Antonio, TX, United States
Details
Experience:
Information Security, Training, Awareness
2017 : Present
USAA
Information Security Advisor Senior
System Access, Audit
2016 : 2017
USAA
System Administrator
Fraud Rules Analyst, Coding Mitigation
2012 : 2016
USAA
Fraud Analyst
- Supervise fraud prevention investigations team by training, auditing and quality assurance and performance testing.
- UAT testing and implementing for Actimize fraud prevention tool.
- Creating and presenting Dash boards, fraud bench marks, goal trends,graphing/charts and pivot tables.
- Writing and implementing fraud strategy rules with Actimize utilizing Champion Challenger rules.
- Create fraud investigations procedures around federal compliance Regulation E.
- Reviewing escalations and documententing findings for the State.
- Liaison between investigations and operations for best system practices and/ or improvements.
- Create and maintain change request and IT improvement of systems.
- Assist law enforcement with data breaches, missing persons and theft connected to our clients.
- Investigate and process Charge backs through Visa/ MasterCard
- Maintain credit card( CPP) alert data base for compromise reissue as well as Data mining.
2009 : 2012
ACS, a Xerox Company
Fraud Analyst
-Investigated customer fraud; counterfeit, stolen checks and identity theft.
-Audited compliance of all store departments.
-Utilized research databases for investigations (R.O.P.E., LPMS, OPUS, EXTRA, WHIRL, Etc.)
-Initiated internal investigations and apprehensions.
-Responsible for Precious Jewels Loss Prevention Inventory.
-Supervised, train, and develop store associates and loss prevention staff.
2007 : 2009
Neiman Marcus
Lead Investigator
2017 : Present
USAA
Information Security Advisor Senior
System Access, Audit
2016 : 2017
USAA
System Administrator
Fraud Rules Analyst, Coding Mitigation
2012 : 2016
USAA
Fraud Analyst
- Supervise fraud prevention investigations team by training, auditing and quality assurance and performance testing.
- UAT testing and implementing for Actimize fraud prevention tool.
- Creating and presenting Dash boards, fraud bench marks, goal trends,graphing/charts and pivot tables.
- Writing and implementing fraud strategy rules with Actimize utilizing Champion Challenger rules.
- Create fraud investigations procedures around federal compliance Regulation E.
- Reviewing escalations and documententing findings for the State.
- Liaison between investigations and operations for best system practices and/ or improvements.
- Create and maintain change request and IT improvement of systems.
- Assist law enforcement with data breaches, missing persons and theft connected to our clients.
- Investigate and process Charge backs through Visa/ MasterCard
- Maintain credit card( CPP) alert data base for compromise reissue as well as Data mining.
2009 : 2012
ACS, a Xerox Company
Fraud Analyst
-Investigated customer fraud; counterfeit, stolen checks and identity theft.
-Audited compliance of all store departments.
-Utilized research databases for investigations (R.O.P.E., LPMS, OPUS, EXTRA, WHIRL, Etc.)
-Initiated internal investigations and apprehensions.
-Responsible for Precious Jewels Loss Prevention Inventory.
-Supervised, train, and develop store associates and loss prevention staff.
2007 : 2009
Neiman Marcus
Lead Investigator
Company:
USAA
About
I have a passion for what I do as an Information Security Awareness Professional educating our workforce to remain vigilant. My passion is matched with my ability to perform results. Now, with over 15 years into my career I am looking for continued growth opportunities in the field, rather it be educational or professional development.
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