Nirmit Desai
Details
Information Technology
The University of Texas at Dallas
2021 : 2023
Associate of Arts - AA
Collin College
2019 : 2021
Dual Enrollment
The University of Texas at Austin
2018 : 2019
High School Diploma
North Garland High School
2015 : 2019
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Information Security GRC Analyst Intern
- Respond to all inbound calls regarding Admissions, Residency, research requested information, answer questions and inform students of current eligibility status using available resource.
- Provide assistance to the students regarding the Admissions process to the College, help them view the holds to complete before class registration, help them navigate how to browse classes and add them to the schedule and help them make the class payments.
- Process Admissions applications for credit students, including accurately determining and documenting residency, TSI status, and prerequisite levels.
- Escalate transcript requests from college, universities, and high school if it has not been processed into the system.
- Research questions that cannot be answered immediately and respond to students inquires accurately as quickly as possible.
- Utilize the software to check students' status and inform students of potential resolutions, future steps or other options.
2021 :
Collin College
Admissions Specialist
- Greetings callers, campus visitors, students, faculty, staff and the general public in a courteous, friendly, and professional manner.
- Answer general Admissions and Advising inquires to the students.
- Direct visitors to the appropriate person.
- Performing data entry and word processing.
- Filing documents
- Making copies
- Scan documents
2021 : 2021
Collin College
Student Assistant - Admissions & Advising
2022 : 2022
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Information Technology Infrastructure Intern
- Respond to inbound calls regarding their policy changes, payment, and explanation of their policy paperwork.
- Verify phone numbers, address, and email addresses with each customer contact and update customer information.
- Schedule appointments for sales staff to meet prospective customers.
- Scan or fax the documents to the customers that needs to be signed to update the policy.
- Mail the documents for their new policy for the signature.
2020 : 2020
Allstate
Customer Service Representative
Skills
Creative, Critical Thinking, Customer Support, Cybersecurity, Data Analysis, Data Intelligence, Design Thinking, Email, Internal Customers, IT Security Policies, LinkedIn, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organization Skills, Personal Branding, Presentations, Problem Solving, Professional Networking, Resiliency, Stress Management, Task Management, Team Collaboration, Time Management
About
My name is Nirmit Desai. Currently, I am a junior at the University of Texas at Dallas - Naveen Jindal School of Management (JSOM). I am pursuing a Bachelor's degree in Information Technology and Systems with an expected early graduation date of May 2023. Ever since I was young, I found technology very interesting and used greatly to expand our knowledge, entertaining, communicating, and advertising. Technology has been my passion and I truly enjoy learning about the latest technological developments in order to work more efficiently and achieve success as a result. Through the educational training and internship, I would like to improve myself by gaining valuable experiences, knowledge, and skills. By the semester for Spring 2022, I plan to start working at an Internship of my own career field to better improve myself with the required skills.
I am a great believer in hard work. I believe that hardworking is one of the most important thing in life. Honestly, I believe that everything is possible in life with combination of hard work, determination and dedication. If you invest your time and effort, you can easily attain your goal. Therefore, I give full attention and give all my efforts in everything I do with the goal to learn, improve and achieve success!
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