Oscar Lopez
Details
Paramount Pictures
Sr. Manager, Content Protection & Information Security
2018 :
Viacom
Technical Manager, Information Security
The primary job function is to serve the requirements of Viacom’s electronic discovery team. Providing daily support to the Viacom Legal team, with focus on the collection, storage, management and preservation of data related to current and pending legal matters. Secondary to the Litigation Support function, serve to mitigate and reduce risk to all Paramount and Viacom Information and Information Systems through the effective use of various Information Security tools, methodologies, “best practices” and standards.
2016 :
Viacom
Sr. Analyst, Information Security
2014 : 2016
Viacom
Sr. Service Desk SME
• Manage daily operations for Technology support including : Application Support, Field Services, Service Desk and Wireless Services.
• Responsible for S-Ox Security, Password, Citrix and Database reviews including application configuration changes.
• Contribute to the successful execution of projects including : planning, implementation, testing and post deployment activities.
• Ensure escalated incidents are followed to completion. Proactively seek opportunities to improve services provided and ensure customer satisfaction.
• Established a new Asset Management process and managed all asset processes including : inventory, deployment, decommission and recycling of technology equipment.
Management Achievements
• Implemented/ created the AMC Networks Service Desk including, hiring staff, training and the development of policy and procedures.
• Planned and Project managed deployment of Service Now an IT Service Management suite of applications.
• Improved productivity of all support teams throughout the year.
• Improved on-boarding IT activities by reducing turnaround times from 4 days to 2 days.
• Designed and provided Reporting Metrics weekly, quarterly and annually.
• Coordination of resources during major projects : AD, File share and Outlook migrations.
• Ensure after hour support is available to address on air operation activities if needed.
2012 : 2014
AMC Networks
Manager, IT Customer Service
About
Information Security professional specialized in litigation support, e-discovery and data collection. Technology Manager with a strong track record of successfully running an established IT Service Desk Team comprised of Help Desk, Application and Desktop Support teams, as well as growing teams in a newly established Service Desk. Strong experience in managing technical, customer service and clerical support teams with skill sets that ranged from entry level to highly skilled professionals.
• The analysis, implementation, delivery and testing of applications including Sarbanes Oxley compliance and documentation.
• Managed and mentored teams that provided hardware and software support on multiple platforms that included Server, Desktop, and Macintosh, Blackberry Enterprise Systems and other portable units and peripherals.
• As a Senior Management point person and team member, I have led many initiatives to improve operational efficiency and reduce operational costs while meeting stringent deadlines.
• Recognized for adaptability, motivating technical teams, multitasking, overcoming obstacles and achieving goals with internal and external resources.
Profile Photo
