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Pablo Cruz
Ms in Cybersecurity Management
Agawam, MA, United States
Details
Experience:
2021 : Present
Farm Credit Financial Partners, Inc.
Information Security Analyst II
2017 :
Farm Credit Financial Partners, Inc.
Computer Operator III
Responsible for monitoring the following applications including but not limited to; BSM. OMI, VMware vSphere, RUM, HP OVO, SCOM, Change Management, Incident Management, NNMi, Orion, Sitescope, RSA Tokens, Windows Server Level 1, Windows Desktop Level 1 & 2, Media Management, CA Service Desk, and Request Center. Also provide support for WebSphere, Webmethods and other related Middleware applications.
Responsible for creating, testing, and updating procedures as well as trending incidents to identify gaps based on the monitoring tools.
2015 :
MassMutual Financial Group
IT Operations Specialist (Data Center Operaitons)
My job function as an IT Specialist was to provide service to Internal Employees and Business Partners with technical support. As an IT Specialist the primary functions was to fix technical problems with software programs such as Microsoft Office, Main Frame (RUMBA), Internet Explorer, Reinstalling Software’s, Manage Security of Programs (passwords), and printer problems.
2010 :
MassMutual
IT HelpDesk technician
2014 : 2016
MassMutual Financial Group
Help Desk
Farm Credit Financial Partners, Inc.
Information Security Analyst II
2017 :
Farm Credit Financial Partners, Inc.
Computer Operator III
Responsible for monitoring the following applications including but not limited to; BSM. OMI, VMware vSphere, RUM, HP OVO, SCOM, Change Management, Incident Management, NNMi, Orion, Sitescope, RSA Tokens, Windows Server Level 1, Windows Desktop Level 1 & 2, Media Management, CA Service Desk, and Request Center. Also provide support for WebSphere, Webmethods and other related Middleware applications.
Responsible for creating, testing, and updating procedures as well as trending incidents to identify gaps based on the monitoring tools.
2015 :
MassMutual Financial Group
IT Operations Specialist (Data Center Operaitons)
My job function as an IT Specialist was to provide service to Internal Employees and Business Partners with technical support. As an IT Specialist the primary functions was to fix technical problems with software programs such as Microsoft Office, Main Frame (RUMBA), Internet Explorer, Reinstalling Software’s, Manage Security of Programs (passwords), and printer problems.
2010 :
MassMutual
IT HelpDesk technician
2014 : 2016
MassMutual Financial Group
Help Desk
Company:
Farm Credit Financial Partners, Inc.
Spoken Language:
English, Spanish
About
Hard-working, dedicated IT professional with extensive background in IT and Communications. Fast learner with proven knack for rapidly assimilating new technology. Dynamic professional able to seamlessly transition to different industries, cultures, and methodologies. Fluent in Spanish.
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