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Parker Blanchard
Information Security Analyst at TraceSecurity
Baton Rouge, LA, United States
Details
Education:
Computer Information Systems
Cyber Security
Northwestern State University
2019 : 2023
Cyber Security
Northwestern State University
2019 : 2023
Experience:
2023 : Present
TraceSecurity
Information Security Analyst
2023 : 2023
Blue Cross and Blue Shield of Louisiana
IT Auditor
Working Part-time at Northwestern State University as a Help Desk Technician. Job includes experience as a Field Technician, Remote Support Technician, & Help Desk Call Center Technician.
Daily tasks included :
-Answer phone calls and assist end user with problem
-Promptly respond to trouble tickets using Kayako Ticketing System
-Image and install Mac and Windows Desktops
-First line of defense for end users troubles before escalation
Troubleshoot, diagnose, resolve, and explain issues to end users in a way that they can understand
-Manage computer accounts in Active Directory
-Use MSRA and Remote Desktop to remotely assist end users when possible
-Use PDQ Deploy and Inventory to remotely manage and update client devices and applications
2022 : 2023
Northwestern State University
Information Technology Technician
TraceSecurity
Information Security Analyst
2023 : 2023
Blue Cross and Blue Shield of Louisiana
IT Auditor
Working Part-time at Northwestern State University as a Help Desk Technician. Job includes experience as a Field Technician, Remote Support Technician, & Help Desk Call Center Technician.
Daily tasks included :
-Answer phone calls and assist end user with problem
-Promptly respond to trouble tickets using Kayako Ticketing System
-Image and install Mac and Windows Desktops
-First line of defense for end users troubles before escalation
Troubleshoot, diagnose, resolve, and explain issues to end users in a way that they can understand
-Manage computer accounts in Active Directory
-Use MSRA and Remote Desktop to remotely assist end users when possible
-Use PDQ Deploy and Inventory to remotely manage and update client devices and applications
2022 : 2023
Northwestern State University
Information Technology Technician
Company:
TraceSecurity
Years of Experience:
2
Skills
Communication, CompTIA, CompTIA Network+, CompTIA Server+, Cybersecurity, Information Technology, Microsoft Word, Networking, Oracle SQL Developer, Organization Skills, Security, SQL, Team Leadership, Time Management, Troubleshooting, Windows
Profile Photo
