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Peter James
Global Information Cybersecurity at PwC CISSP, CEH, CCSP, CRISC, CISM, CISA, CIPP/US, ITIL4, PMP
Raleigh, NC, United States
Details
Education:
Bachelor of Education
Mathematics, PE
Lancaster University
1980 : 1983
Mathematics, PE
Lancaster University
1980 : 1983
Experience:
- Cybersecurity Risk Assessment : Advise and consult with project teams on Information Security Policy (ISP) requirements and assess security controls to mitigate cybersecurity risks for the global network of PwC firms. Create risk assessment reports detailing the effectiveness of control environments, which are leveraged by PwC’s global territories for service adoption.
- Google G Suite Cybersecurity Risk review : Embedded with Google program team to support continuous Risk-based Cybersecurity consulting and Risk Assessment for Global deployments
- Mobile Application Deployments : Review Cybersecurity Risk Compliance for Global iPhone and Android deployments
2017 : Present
PwC
Global Information Cybersecurity Senior Manager (CISSP, CISM, CISA, CRISC, CIPP/US certified)
- Outsourced / Offshore Supplier Compliance : Ensured overall end-to-end supplier service quality and compliance to policy via metrics monitoring and audits. Identified and resolved systematic process problems, successfully worked across culturally diverse teams and time zones to achieve operational excellence
- Server Provisioning Operational Readiness Process Owner : Delivered 100+ new server deployments per month for North & South America via offshore resourced team. Ensured Security compliance with baseline hardening standards, configuration and monitoring tools. Reviewed Qualys security vulnerability scan reports, remediation plans and implementation actions
- Configuration Management : Tracked server configurations against standard baselines. Utilized extensive knowledge of CMDB, auto discovery technologies to create business services and supporting infrastructure topology maps
- Actively contributed to numerous projects, including :
- Led internal Audit Findings analysis and recommendations to remediate IdAM (Identity Access Management) systems
- Contributed to Cloud Transformation projects : Microsoft Azure & Google
- Led continuous improvement application design projects, including resource reorganization
- Improved offshore supplier performance using metrics collection, trend analysis and leadership presentations
- Utilized Lean Six Sigma methodology to improve server build processing. Global IT Kaizen event work-stream leader
2011 : 2017
PwC
US IT Operations Quality & Outsource Compliance Manager (ITIL V3 Expert certified)
- Regional and National Infrastructure Management : Proven track record managing large distributed infrastructure driven programs / projects for both New York Metro and nationwide for distributed office based datacenters and infrastructure. Rotational 24x7 on call incident management responsibilities for New York Metro technical issues, escalations, security and change control approvals
- Vendor Management : Technical advisor for Iron Mountain data archival relationship and led nationwide project team to evaluate and reduce media archive reoccurring fees, saving $150,000 annually
- Quality Controls and Security Audits : Reviewed / remediated quarterly security audit reports and performed root cause analysis to enhance operations and propose remediation solutions
- New York IT Operations : Mentored and managed 3 local and virtual technical teams of 15+ staff to ensure high availability of IT Services for 5,000+ business professionals located in the NY head office. Guided new technicians by providing professional training (Bring your “A” game to work), 1 : 1 coaching and peer led technical training
- Budget/Leadership : Responsible for budget, travel logistics, external trainers for week long new hire orientation program
- Project Management : Numerous, simultaneous regional / national initiatives, including :
- Successful build-out of new office space and infrastructure to support 350 global team members from 26 countries
- Ensured business continuity while remediating 12 file servers, impacting 1,000+ staff and 6TB of vital client data
- Business Continuity tabletop exercises and yearly building power outage “pull the plug” Disaster Recover exercises
- Maintenance and upgrades of building physical security video and card access systems
- Server Administration : Personally responsible for 20+ Microsoft servers, maintaining appropriate access permissions for highly confidential client information. Managed cybersecurity Forensics lab administration team
2007 : 2011
PricewaterhouseCoopers
Regional Infrastructure / Project Manager (PMP certified)
- Business Technology Liaison : Managed the team responsible for linking NY IT Operations with business leaders
- Teamwork : Collaborated with infrastructure managers for distributed office based datacenters and infrastructure
- Infrastructure Projects : Led numerous projects during the Coopers & Lybrand / Price Waterhouse merger :
- Led work-stream to analyze and securely migrate client data for separating business units
- Relocated datacenter / infrastructure equipment from 4 separate offices to single 800 staff location
- Led project team that successfully prepared PwC New York IT systems for Technology Audits
- Virtual Team Leadership and Training Delivery : Managed the training initiatives for 90+ IT professionals
- Software Development : Led requirements and UI design to track training hours / budget spend for 500 staff
1997 : 2007
PricewaterhouseCoopers
Dual Technical : Project / Staff Manager (Security+, Network+ certified)
- Relocation of datacenter : Proactive hands-on server/network administrator managing rapid growth and successful relocation of datacenter without interruption to business operations
1994 : 1997
PricewaterhouseCoopers
Network Engineer / IT Technician (CNE certified)
- Google G Suite Cybersecurity Risk review : Embedded with Google program team to support continuous Risk-based Cybersecurity consulting and Risk Assessment for Global deployments
- Mobile Application Deployments : Review Cybersecurity Risk Compliance for Global iPhone and Android deployments
2017 : Present
PwC
Global Information Cybersecurity Senior Manager (CISSP, CISM, CISA, CRISC, CIPP/US certified)
- Outsourced / Offshore Supplier Compliance : Ensured overall end-to-end supplier service quality and compliance to policy via metrics monitoring and audits. Identified and resolved systematic process problems, successfully worked across culturally diverse teams and time zones to achieve operational excellence
- Server Provisioning Operational Readiness Process Owner : Delivered 100+ new server deployments per month for North & South America via offshore resourced team. Ensured Security compliance with baseline hardening standards, configuration and monitoring tools. Reviewed Qualys security vulnerability scan reports, remediation plans and implementation actions
- Configuration Management : Tracked server configurations against standard baselines. Utilized extensive knowledge of CMDB, auto discovery technologies to create business services and supporting infrastructure topology maps
- Actively contributed to numerous projects, including :
- Led internal Audit Findings analysis and recommendations to remediate IdAM (Identity Access Management) systems
- Contributed to Cloud Transformation projects : Microsoft Azure & Google
- Led continuous improvement application design projects, including resource reorganization
- Improved offshore supplier performance using metrics collection, trend analysis and leadership presentations
- Utilized Lean Six Sigma methodology to improve server build processing. Global IT Kaizen event work-stream leader
2011 : 2017
PwC
US IT Operations Quality & Outsource Compliance Manager (ITIL V3 Expert certified)
- Regional and National Infrastructure Management : Proven track record managing large distributed infrastructure driven programs / projects for both New York Metro and nationwide for distributed office based datacenters and infrastructure. Rotational 24x7 on call incident management responsibilities for New York Metro technical issues, escalations, security and change control approvals
- Vendor Management : Technical advisor for Iron Mountain data archival relationship and led nationwide project team to evaluate and reduce media archive reoccurring fees, saving $150,000 annually
- Quality Controls and Security Audits : Reviewed / remediated quarterly security audit reports and performed root cause analysis to enhance operations and propose remediation solutions
- New York IT Operations : Mentored and managed 3 local and virtual technical teams of 15+ staff to ensure high availability of IT Services for 5,000+ business professionals located in the NY head office. Guided new technicians by providing professional training (Bring your “A” game to work), 1 : 1 coaching and peer led technical training
- Budget/Leadership : Responsible for budget, travel logistics, external trainers for week long new hire orientation program
- Project Management : Numerous, simultaneous regional / national initiatives, including :
- Successful build-out of new office space and infrastructure to support 350 global team members from 26 countries
- Ensured business continuity while remediating 12 file servers, impacting 1,000+ staff and 6TB of vital client data
- Business Continuity tabletop exercises and yearly building power outage “pull the plug” Disaster Recover exercises
- Maintenance and upgrades of building physical security video and card access systems
- Server Administration : Personally responsible for 20+ Microsoft servers, maintaining appropriate access permissions for highly confidential client information. Managed cybersecurity Forensics lab administration team
2007 : 2011
PricewaterhouseCoopers
Regional Infrastructure / Project Manager (PMP certified)
- Business Technology Liaison : Managed the team responsible for linking NY IT Operations with business leaders
- Teamwork : Collaborated with infrastructure managers for distributed office based datacenters and infrastructure
- Infrastructure Projects : Led numerous projects during the Coopers & Lybrand / Price Waterhouse merger :
- Led work-stream to analyze and securely migrate client data for separating business units
- Relocated datacenter / infrastructure equipment from 4 separate offices to single 800 staff location
- Led project team that successfully prepared PwC New York IT systems for Technology Audits
- Virtual Team Leadership and Training Delivery : Managed the training initiatives for 90+ IT professionals
- Software Development : Led requirements and UI design to track training hours / budget spend for 500 staff
1997 : 2007
PricewaterhouseCoopers
Dual Technical : Project / Staff Manager (Security+, Network+ certified)
- Relocation of datacenter : Proactive hands-on server/network administrator managing rapid growth and successful relocation of datacenter without interruption to business operations
1994 : 1997
PricewaterhouseCoopers
Network Engineer / IT Technician (CNE certified)
Company:
PwC
Years of Experience:
31
Skills
Cloud Computing, Cyber-security, Information Security Management, Infrastructure, IT Audit, IT Management, Process Improvement, Risk Management, Security Audits, Vendor Management
About
Motivated professional delivering strong technical, business and interpersonal skills. Passion for problem solving, teamwork and continuous learning.
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