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Phillip Hanks
Global Information Security Operations Manager
United States
Details
Education:
Bachelor of Applied Science - BAS
Computer Science
Ashford University
Computer Science
Ashford University
Experience:
Overseeing and managing the availability, usability and reliability of all Cybersecurity’s owned technology globally. This includes ensuring that all cybersecurity services and applications are stable and available for use, alignment with Service Delivery Develop, implement, operate and enforce best practices based on industry standards. Drive compliance to technology standards, cybersecurity controls and policies.
Partner with Cybersecurity service owners to align IT Operations management process, procedures and technology with service delivery
Implements and identifies improvements to operational effectiveness and efficiency
Mature cyber security operations focus from firefighting to active monitoring
Manage IT cybersecurity vendors, contracts and service level agreements and perform vendor risk assessments
Certify business continuity and disaster recovery efforts of cybersecurity IT systems
Participate in internal and external audits; oversee and coordinate responses to audit
Manage cybersecurity service delivery & operations team members, including performance and training assessments.
Assist in the development of IT staffing plan and professional growth
Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
Manage BAU activities according to maintenance service plans, delivers operational reports at regular cadence
Maintain professional and technical knowledge through continued education, training and attendance of educational workshops, reviewing professional publications, networking and participation aver operating system
Carries out activities that are large in scope, cross-functional and multi-regional
Responsible for adherence to SLAs/OLAs for both Level 1 and Level 2 operational activities
Responsible for direct interaction with different functions and/or management
2023 : Present
Northern Trust Corporation
Global Information Security Operations Manager
As Director of Infrastructure Information Security & IT Services, I was accountable for shaping a cohesive IT vision and robust information security roadmap to improve the organization’s core IT functions, deploy and operationalize state-of-the-art IT systems, and develop forward-looking IT policies and programs.
To carry out my mandate, I oversaw all technology and security functions, including : hardware and software, quality control, network maintenance, and cybersecurity.
Some of my key contributions include :
➥ Conducted assessments of the organization’s IT requirements to design an IT roadmap that advances the company’s mission, priorities, and operational needs.
➥ Managed and administered a $95MM IT budget.
➥ Mentored and coached 35-60 technical staff in the areas of quality assurance, project management, product development, ERP, and CRM tools.
➥ Identified high-priority targets ripe for innovation and transformation, leading change initiatives to overhaul outdated IT infrastructure and improve security standards.
➥ Ensured full PCI/SOX compliance.
➥ Established disaster recovery plans as part of a business continuity and risk management strategy.
➥ Forecasted CapEx and OpEx costs for the organization’s hardware/software needs.
Among my accomplishments, I have :
➥ Leveraged analytics tools to reduce manufacturing fulfillment costs by $1.2MM+ in 2019.
➥ Shaped a secure and scalable IT infrastructure; enabling the organization to expand from 12 to 27 locations.
➥ Increased platform capacity by 1000%+ during tenure; ensured 99.99% uptime during high-volume shopping periods.
➥ Transitioned from Mac to PC hardware, reinvesting cost savings into the employee pay pool as part of an incentivization strategy.
➥ Positioned the IT Department as a revenue driver, value creator, and true business partner for other departments.
2017 : 2019
Fort Dearborn Company
Director Of Infrastructure, IT Services, and Information Security
As IT Manager, I was responsible for leading a team of 25 IT staff to ensure the effective management, maintenance, and operation of internal servers, networks, systems, IT assets, and security infrastructure.
Among my duties, I managed and administered the IT budget and maintained accurate documentation including resource time tracking and network design documents.
I also managed a suite of special projects to support and drive the department’s core IT priorities.
Here are some of the ways I’ve made positive contributions to business growth :
➥ Identified business requirements to support application migrations from on-premises data centers to Cloud environments.
➥ Supported the client foundation for the Health Care System’s Electronic Medical Record (EMR) and facilitated a seamless migration from the outdated FACTS system to the Epic platform.
➥ Initiated and managed key infrastructure projects to optimize IT stability, including : Server, Storage, Database, VMware, and Citrix.
➥ Generated over 35% in cost savings through a mix of virtualization and Cloud initiatives.
➥ Designed a holistic disaster recovery and continuity plan.
➥ Introduced software encryption to strengthen overall security standards.
➥ Maintained, supported, secured, and optimized critical IT areas including data, telecommunications, and server infrastructure.
2015 : 2017
Professional Benefit Administrators, Inc.
IT Manager
As Sr. Information Technology Manager, I was tasked with developing industry leading processes, SOPs, and process improvement strategies for the IT Department.
Among my responsibilities, I ensured compliance with best practice IT standards, managed technology assets, maintained a ~$3.2M IT budget, and nurtured strong customer relationships.
I also managed a 30-person technical team, overseeing the design, build, management, and maintenance of state-of-the-art IT solutions and platforms.
Some of my key contributions include :
➥ Supported the organization’s core IT priorities, including : overseeing all application lifecycle development, data warehousing, business intelligence, and customer support.
➥ Facilitated a period of rapid expansion, enabling the company to scale from zero to $150MM in annual revenue over 4 years.
➥ Architected key corporate systems to support e-Commerce, ERP, CRM, marketing technology, and accounting applications.
➥ Steered the organization through the PCI/SOX compliance process, overseeing all technical updates.
➥ Authored 20+ policies and procedures for CIOs on a variety of topics including IT Strategy and Innovation, Digital Transformation, Architecture, Open Source, and Security.
➥ Developed and implemented key Cloud migrations and related projects while managing offshore and internal teams.
➥ Negotiated a deal that reduced the managed services provider budget from $1.5M to under $500K.
➥ Implemented video conferencing and VOIP capabilities, driving $532K in cost savings over 3 years.
2011 : 2015
International Code Council
Senior IT Manager
Data Center Senior Technical Analyst :
Deliver a complete range of 24-7 IT Support for Data Center issues in the event of interruptions to the service (for example, power outages or equipment failure).Demonstrate support for all severity levels in case of mission-critical issues. Implement data center build and migration projects. Implement and maintain designs for : data center floor layout, cabinet equipment placements, power management and intra-rack connectivity and port schedules; as well as, power circuits and panels, and structured cabling. Provide support for IT management software, handling enterprise systems, security, networks, storage, applications, databases and more. Facilitate a variety of projects ranging in both size and scope. This enterprise IT infrastructure has over 30,000 servers, and has managed IT assets and data located in all 50 states
•Data Center Infrastructure Management including monitoring the physical environment.
•Monitor server performance and Deliver problem determination, resolution, and root-cause analysis of performance-related problems.
•Administration / Configuration and Troubleshooting of hardware / Software, Storage San/Tan, Backups and Recovery.
•Monitor Critical systems via HP Open View and other monitoring tools.
•Ensure project timelines and deadlines are met related to hardware/software, and equipment provisioning.
•Operating system patches, software code upgrades, and routine hardware configuration.
•Monitor electrical, HVAC, and other critical support systems and follow troubleshooting/escalation procedures accordingly.
•Perform Maintenance of Microsoft Windows Server Operating Systems.
2008 : 2012
Walgreens
Sr. Technical Analyst
Partner with Cybersecurity service owners to align IT Operations management process, procedures and technology with service delivery
Implements and identifies improvements to operational effectiveness and efficiency
Mature cyber security operations focus from firefighting to active monitoring
Manage IT cybersecurity vendors, contracts and service level agreements and perform vendor risk assessments
Certify business continuity and disaster recovery efforts of cybersecurity IT systems
Participate in internal and external audits; oversee and coordinate responses to audit
Manage cybersecurity service delivery & operations team members, including performance and training assessments.
Assist in the development of IT staffing plan and professional growth
Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
Manage BAU activities according to maintenance service plans, delivers operational reports at regular cadence
Maintain professional and technical knowledge through continued education, training and attendance of educational workshops, reviewing professional publications, networking and participation aver operating system
Carries out activities that are large in scope, cross-functional and multi-regional
Responsible for adherence to SLAs/OLAs for both Level 1 and Level 2 operational activities
Responsible for direct interaction with different functions and/or management
2023 : Present
Northern Trust Corporation
Global Information Security Operations Manager
As Director of Infrastructure Information Security & IT Services, I was accountable for shaping a cohesive IT vision and robust information security roadmap to improve the organization’s core IT functions, deploy and operationalize state-of-the-art IT systems, and develop forward-looking IT policies and programs.
To carry out my mandate, I oversaw all technology and security functions, including : hardware and software, quality control, network maintenance, and cybersecurity.
Some of my key contributions include :
➥ Conducted assessments of the organization’s IT requirements to design an IT roadmap that advances the company’s mission, priorities, and operational needs.
➥ Managed and administered a $95MM IT budget.
➥ Mentored and coached 35-60 technical staff in the areas of quality assurance, project management, product development, ERP, and CRM tools.
➥ Identified high-priority targets ripe for innovation and transformation, leading change initiatives to overhaul outdated IT infrastructure and improve security standards.
➥ Ensured full PCI/SOX compliance.
➥ Established disaster recovery plans as part of a business continuity and risk management strategy.
➥ Forecasted CapEx and OpEx costs for the organization’s hardware/software needs.
Among my accomplishments, I have :
➥ Leveraged analytics tools to reduce manufacturing fulfillment costs by $1.2MM+ in 2019.
➥ Shaped a secure and scalable IT infrastructure; enabling the organization to expand from 12 to 27 locations.
➥ Increased platform capacity by 1000%+ during tenure; ensured 99.99% uptime during high-volume shopping periods.
➥ Transitioned from Mac to PC hardware, reinvesting cost savings into the employee pay pool as part of an incentivization strategy.
➥ Positioned the IT Department as a revenue driver, value creator, and true business partner for other departments.
2017 : 2019
Fort Dearborn Company
Director Of Infrastructure, IT Services, and Information Security
As IT Manager, I was responsible for leading a team of 25 IT staff to ensure the effective management, maintenance, and operation of internal servers, networks, systems, IT assets, and security infrastructure.
Among my duties, I managed and administered the IT budget and maintained accurate documentation including resource time tracking and network design documents.
I also managed a suite of special projects to support and drive the department’s core IT priorities.
Here are some of the ways I’ve made positive contributions to business growth :
➥ Identified business requirements to support application migrations from on-premises data centers to Cloud environments.
➥ Supported the client foundation for the Health Care System’s Electronic Medical Record (EMR) and facilitated a seamless migration from the outdated FACTS system to the Epic platform.
➥ Initiated and managed key infrastructure projects to optimize IT stability, including : Server, Storage, Database, VMware, and Citrix.
➥ Generated over 35% in cost savings through a mix of virtualization and Cloud initiatives.
➥ Designed a holistic disaster recovery and continuity plan.
➥ Introduced software encryption to strengthen overall security standards.
➥ Maintained, supported, secured, and optimized critical IT areas including data, telecommunications, and server infrastructure.
2015 : 2017
Professional Benefit Administrators, Inc.
IT Manager
As Sr. Information Technology Manager, I was tasked with developing industry leading processes, SOPs, and process improvement strategies for the IT Department.
Among my responsibilities, I ensured compliance with best practice IT standards, managed technology assets, maintained a ~$3.2M IT budget, and nurtured strong customer relationships.
I also managed a 30-person technical team, overseeing the design, build, management, and maintenance of state-of-the-art IT solutions and platforms.
Some of my key contributions include :
➥ Supported the organization’s core IT priorities, including : overseeing all application lifecycle development, data warehousing, business intelligence, and customer support.
➥ Facilitated a period of rapid expansion, enabling the company to scale from zero to $150MM in annual revenue over 4 years.
➥ Architected key corporate systems to support e-Commerce, ERP, CRM, marketing technology, and accounting applications.
➥ Steered the organization through the PCI/SOX compliance process, overseeing all technical updates.
➥ Authored 20+ policies and procedures for CIOs on a variety of topics including IT Strategy and Innovation, Digital Transformation, Architecture, Open Source, and Security.
➥ Developed and implemented key Cloud migrations and related projects while managing offshore and internal teams.
➥ Negotiated a deal that reduced the managed services provider budget from $1.5M to under $500K.
➥ Implemented video conferencing and VOIP capabilities, driving $532K in cost savings over 3 years.
2011 : 2015
International Code Council
Senior IT Manager
Data Center Senior Technical Analyst :
Deliver a complete range of 24-7 IT Support for Data Center issues in the event of interruptions to the service (for example, power outages or equipment failure).Demonstrate support for all severity levels in case of mission-critical issues. Implement data center build and migration projects. Implement and maintain designs for : data center floor layout, cabinet equipment placements, power management and intra-rack connectivity and port schedules; as well as, power circuits and panels, and structured cabling. Provide support for IT management software, handling enterprise systems, security, networks, storage, applications, databases and more. Facilitate a variety of projects ranging in both size and scope. This enterprise IT infrastructure has over 30,000 servers, and has managed IT assets and data located in all 50 states
•Data Center Infrastructure Management including monitoring the physical environment.
•Monitor server performance and Deliver problem determination, resolution, and root-cause analysis of performance-related problems.
•Administration / Configuration and Troubleshooting of hardware / Software, Storage San/Tan, Backups and Recovery.
•Monitor Critical systems via HP Open View and other monitoring tools.
•Ensure project timelines and deadlines are met related to hardware/software, and equipment provisioning.
•Operating system patches, software code upgrades, and routine hardware configuration.
•Monitor electrical, HVAC, and other critical support systems and follow troubleshooting/escalation procedures accordingly.
•Perform Maintenance of Microsoft Windows Server Operating Systems.
2008 : 2012
Walgreens
Sr. Technical Analyst
Company:
Northern Trust Corporation
Years of Experience:
21
About
➥ In order to excel in today’s competitive business environment, a successful IT executive needs a balance of information security, infrastructure management, and systems engineering expertise - backed by robust analytical skills. I combine over 17 years’ experience providing strategic vision and IT leadership for multiple high-profile organizations; making the forward-looking decisions that facilitate sustainable and scalable business growth; engineering secure and scalable IT systems that raise the bar in organizational efficiency; and carefully shaping the systems and processes that sustain a stable, productive, and highly profitable organization.
➥ I excel at building a cohesive IT vision and roadmap that support the organization’s growth strategy, identifying and remediating gaps in overall security standards, creating and capitalizing on multiple cost-saving opportunities, managing efficient and profitable end-to-end cloud migrations, and educating internal teams to make optimal use of IT systems.
➥ I am an agile thinker who is highly adaptable and quick on his feet. In today’s competitive IT environment, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my team to success.
➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a partner, negotiating with a vendor, or anything in between; I communicate quickly, accurately and effectively.
☛ Key Skills ☚
✦ Strategy Formulation & Execution
✦ IT Infrastructure Design
✦ Systems Engineering & Cybersecurity
✦ Troubleshooting & Problem Solving
✦ IT Cost Containment Strategies
✦ Network Security/Disaster Recovery
✦ Process Improvement & Optimization
✦ Change Management Initiatives
✦ Project Management & Oversight
✦ Top-Tier Communicator & Negotiator
✦ Relationship/Vendor Management
✦ Risk Management & Mitigation
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