Rafael Lopez Jr

Manager Access Management

San Francisco, CA, United States

Details

Experience: 2022 : Present

First Republic Bank

Manager-Access Management

2017 :

First Republic Bank

Information Security Specialist Team Lead

2015 : 2017

First Republic Bank

Information Security Specialist

• Lead in all Consumer Online Banking enhancements

• Oversaw creation of training documents for Online Banking

• Projects : Positive Pay Transition

• Coding Change

• Case Management

• Mobile Check Deposit,

• Q2 Project

• AFS Project

• New Positive Pay

• POP Money Update

• Admin on multiple online banking applications

• Involved with all audits for online banking products

• Case management on escalated cases

• Testing for new products and updates

• Managed the Training and Processing teams

2013 : 2015

First Republic Bank

Business Analyst - Technical Lead

• Servicing escalated calls

• Scheduling

• Internal call recordings

• Quarterly Accountabilities

• Monthly Reports

• Maintain all OLB inboxes

• Ensure all client needs are taken care of

• ACI conversion project lead

• ACI temporary workers training and set up

• New FX training and implementation

• Access management

2008 : 2013

First Republic Bank

Online Banking Team Leader

Company: First Republic Bank